Bank Street Hyundai

Purchased two new cars March 2012 spending over 60,000$, the sales process was excellent, however once the deal was closed, so was the excellent service. Our returns to have the vehicles serviced has been the sales process was excellent, however once the deal was closed, so was the excellent service. Our returns to have the vehicles serviced has been very disappointed. Most of men providing service at the front counters need to review thier basic customer service skills. They even insulted my wife openly a few months ago when she asked a question on a service they provide while waiting for your vehicle. Upon purchase of our vehicles we were given free oil changes and told first come first serve (this was one of the reasons we purchased the cars from this dealership. I can't think of any dealer that doesn't do first come first serve oil changes, seems like this dealer makes promises to get the sale, then don't stand behind them. Now to our dismay right after we purchased the cars they say requires booking an appointment, and be prepared to spend a couple hours to get an oilchange done as your appointment time is not the time they bring your car in. Service department is supposed to be open till 6pm, actually no so I found out calling a few times shortly before 6pm, 10mins before close, sorry service is closed. So much for making my appointments. My wifes last attempt at making an appointment she had called (no answer went to voicemail)Left a voicemail with the service department and failed in getting any response from them. Her last appointment that she went in for service about 3 weeks ago she obtained a quote for some damage to the driver side mirror. They stated they would order in the part and replace, its been 3 weeks and not a word back from the dealers service department. This dealer was highly recommended by a friend of ours for the purchase of the vehicle, which was indeed great. Service however is by far the worst I have ever experienced in any dealership. If I would have known this previously I would spent my 60,000$ elsewhere. So unhappy with the service I will be happy to not use the free oil changes at the dealer and pay to have my oil changed elsewhere. More

Faysal was extremely helpful with everything required, very concerned with the state of my health due to accident and explained all the safety features of the new vehicle. All other features were explain very concerned with the state of my health due to accident and explained all the safety features of the new vehicle. All other features were explained their use before I left the lot and called the next day to find out if I had any problems. Very considerate. More

Finally a car shopping experience worth talking about.I habne been shopping for some time with less than possitive comments on my experience,that until I walked into to Bank Street Hyundai and met with Fay habne been shopping for some time with less than possitive comments on my experience,that until I walked into to Bank Street Hyundai and met with Faysal Akl the internet assistant mamager. I had extensivly looked on the internet to identify thefeatures that I wanted in my new car and also read most reviews offered by the auto specialists. Faysal took me for a test drive and explained many features that I was not aware of. After we returned from our test drive we discussed pricing an i mentieoned that I woudl only purchase my new SantaFe in the eraly spring. He understood and still went into details of the service and features that would be offered. I di not feel any presuire to buy a car on the spot and the overall feeling is that I woudl not buy thsi car from any body else. After buying so manyb cars throughout my life thsi is the first time that a leave a dealership knowing that my sa;les profesional will do everything in his power to get me the best deal possible. See you in a month to pick up my new car... Richard G. More

Recently I had annual maintenance done on my 2009 Elantra Touring.While I was waiting for the service to be completed I had made an appointment with Faysal Akl to have an appraisal and discuss the possibilit Touring.While I was waiting for the service to be completed I had made an appointment with Faysal Akl to have an appraisal and discuss the possibility of trading in the Elantra for a new one. Although there was no real interest on my part to make a deal, I have to admit that Akl made the two hour wait very enjoyable and informative. We did a test drive and discussed the options avaialble to me.Although I didn't buy a new one due to the fact that I'm very happy with my 2009 that Kevin Greenidge sold me 3 1/2 yrs ago , the entire staff including Mark Mollelen and General Sales manager Amir Esmailian did their best to provide a no pressure friendly atmosphere within which to deal or not deal. Thanks guys. It's a nice change not to feel pressured or hassled or cornered into a deal. Things have obviously changed in the car world and your team are representing a new fresh and honest approach to customer service, including some pretty good financing possibilities.I'd have no problem recommending this dealership to any one.Also, Jarret in the service dept. was a very straight forward and personable fellow to deal with as well. Keep it up and next time maybe I will make a deal. Have to say ...you almost had me on the Equos!:) Noreen Carisse Happy Elantra owner. More

We were looking for a "nearly new" Hyundai Tucson and Sillin had one for us that was better than perfect. A 4 year old car with only 41,000 km on it. A fantastic price and the extra warranty Tucson and Sillin had one for us that was better than perfect. A 4 year old car with only 41,000 km on it. A fantastic price and the extra warranty we were able to purchase put the cap on it. We love the car and honestly feel that we just won the "used car lottery". Thanks, Sillin! We would happily reccommend Bank Street Hyunday to anyone looking for a great deal and outstanding service. More

This is the fourth time we purchase an used car and the This is the fourth time we purchase an used car and the third time we go to the dealership. Actually, this is the first time we really happy and enjo This is the fourth time we purchase an used car and the third time we go to the dealership. Actually, this is the first time we really happy and enjoy. I would like to say this is the best dealer ever i have had. I would like to thank you to Mr Faysal Akl who was helping us so much. he is great, honest, reliable, etc. i strongly recommend you go to this dealer and especially to deal with this guy. i believe you will have a very great deal on him. More

I bought a 2013 Elantra GLS and i was very much impressed with the car or the process to get it. Ernesto worked his magic on the financing, awesome finance man. Sillin was very informative and was a great te with the car or the process to get it. Ernesto worked his magic on the financing, awesome finance man. Sillin was very informative and was a great test dummy for my excellent first brake experience with the car, car stops no need to prove it over and over again lol. Thank you. More

Sillin was a pleasure to work with; I would highly recommend her to friends and family. Overall a great experience at Bank Street Hyundai - we'll likely be back. Thanks. Jody Jeffrey recommend her to friends and family. Overall a great experience at Bank Street Hyundai - we'll likely be back. Thanks. Jody Jeffrey More

Faysal Akl is truly a pleasure to deal with. He called me in response to an internet query I had submitted and I booked a test drive with him. I did not intend to actually purchase a car that day, but my exp in response to an internet query I had submitted and I booked a test drive with him. I did not intend to actually purchase a car that day, but my experience with Faysal was such a positive one that I did. He is extremely personable; I felt very comfortable with him immediately, did not feel pressured at all, and truly believe he worked to get me the best deal possible. I would highly recommend Faysal. I also had a positive experience with the finance manager, Joe Younes. He was pleasant, courteous, and professional. I hope my future dealings with the service department are as positive as my experience with the sales department :) More

We were looking into upgrading from our 2009 Sonata to a 2013 Santa Fe in June/July 2013 but since we got our invitation, decided to check it out December 28/12. We were not disappointed, we were treated li 2013 Santa Fe in June/July 2013 but since we got our invitation, decided to check it out December 28/12. We were not disappointed, we were treated like royalty by Sillin, Ashur and other staff members. They met our demands and exceeded our expectations with nice little extras,all with the most friendliest, respectful, attentive service. This is our 3rd time at Bank Street Hyundai and won't be our last, we'll also continue to recommend to everyone we know. Thank You to Bank Street Hyundai staff for the great experience! More