Bank Street Hyundai

I just purchased my 2nd vehicle from Bank St Hyundai in the last 3.5 years and have been very pleased both times. The customer service is excellent, the staff are friendly and always willing to help anyway the last 3.5 years and have been very pleased both times. The customer service is excellent, the staff are friendly and always willing to help anyway they can. Amir is also great and will help you out as much as he possibly can. More

We came in early last week looking to upgrade our vehicle from a 2-door car to a 4 door SUV. We had only intended on looking at vehicles, and due to the wonderful customer service we received, we ended up pu from a 2-door car to a 4 door SUV. We had only intended on looking at vehicles, and due to the wonderful customer service we received, we ended up purchasing a new vehicle on the spot. We were very impressed with Faysal's patience and honesty. Overall we had a wonderful car buying experience and would not hesitate to recommend them to others. More

I came in looking for a new vehicle as I am a new mother and needed to upgrade my car from a 2 door to a 4 door family friendly car. Not only did I walk away with an amazing car with a great deal, I could n and needed to upgrade my car from a 2 door to a 4 door family friendly car. Not only did I walk away with an amazing car with a great deal, I could not have asked for a better sales representative. Faysal greeted me and my husband not as strangers but as friends and when it came down to discussing what my options where he was extremely honest, explained everything to the last detail which was much appreciated as we are both going on barely any sleep. I did not expect to walk away with the vehicle I did which is the 2013 Huyndai Elantra for the price I received, Faysal understood that we are first time parents on a budget and offered me everything I could of asked for in a vehicle and one that I could afford. I am extremely grateful to him and will recommend him to anyone that I know who is looking for a great vehicle but who is also looking for superb customer service. Thank you again very much for all your help and your kindness. Michel & Roxanne More

Faysal was very helpful in choosing our new car. He was great in understanding our needs - type of car to price range. Faysal took time to explain car features truly, from both stands of view --> more adva great in understanding our needs - type of car to price range. Faysal took time to explain car features truly, from both stands of view --> more advance details for my husband and simplified version for myself. Price negotiating was pleasant experience - not pushy at all. More

On December 18, 2012 I brought in my 1 month old 2013 Santa Fe Sport in to the service department, as it had developed two noticeable noises that require rectification. The main issue of concern is a Santa Fe Sport in to the service department, as it had developed two noticeable noises that require rectification. The main issue of concern is a noticeably loud "creak" in the center of the dash in at the location of the photo sensor. This noise occurs when driving over any sharp bumps in the road surface at average road speeds. The other issue is is difficult to re-create and it is a loud, high pitched squeak in the rear of the vehicle when turning at speed while going over bumps. Initially I thought this to be something in the back seats; however the noise occurs when the seats are both in the upright and folded positions. My concern is that it may be a bushing or other component of the rear suspension. I described the issues over the phone to Scott Gariepy at the time of booking the appointment on December 11, 2012. The issues were discussed further at the time of vehicle drop off on December 18th. I explained to Scott that with regards to the creak in the dash, I had narrowed down the issue to an approximate location and I had also determined that while driving, if pressure is applied down on the dash in the location of the photo sensor, the noise disappears. I had also noted to him that I thought the noises in the back of the vehicle were not a result of the seats, but could rather be a noise from the vehicles suspension. I brought in the vehicle on December 18th and left the key with Scott at 7am. I hadn't heard anything from the service department as of lunch, so I called the service desk at 1:30pm to check the status; at that point I was told that the vehicle hadn't even made it into the shop yet. I was assured that the vehicle would be in the shop as soon as possible to have the issues diagnosed. At approximately 4:30pm I received a call from Scott saying that none of the noises could be reproduced by the service staff on multiple test drives. At that point Scott informed me that if I could get to the service department before 5pm then I could go on a test drive with him and have the issue investigated further. I informed Scott that it should take me approximately 10 minutes to reach the dealership. Once off the phone with Scott I immediately left work early to go to the service department. At approximately 4:50pm I arrived at the service department where Scott was not at his desk and other customers were being taken care of by your other service advisors. After waiting approximately 5 minutes, Scott re-entered the service department at which he informed me that he could not accompany me on a test drive to diagnose the issues with my new vehicle because he had to leave in 5 minutes. At that point I asked if anyone else could accompany me on a test drive to determine the exact location of the issue. At that point I was told that no one else in the service department could accompany me on a test drive and I was informed that I would have to bring in my vehicle another day. My Santa Fe had to be brought in again at a future date because they could not re-create the noises in the rear of the vehicle. I understand that they could not reproduce the noises in a 10km test drive that I have been hearing for the 2,000kms that I've owned the vehicle. Conditions on the roads were not ideal the day I brought it in. The noises in the rear of the vehicle are better left to be diagnosed on a clear day. However, on my ride home after leaving the dealership the noise in the dash was clearly evident and I took a video that clearly notes the noises. I am hoping to bring this video in to the next service advisor that will revisit this work order. Once at home, I also could re-create the noise at a much lesser degree by placing my hand on the dash in the location I told Scott (close to the photo sensor), and pressing down in a sharp manner. After discovering this I wonder if the issue with my vehicle was really thoroughly looked at. My wife and I are fine with the fact that we will be without the use of our vehicle for another day to have these issues re-addressed. One of my concerns is that my next service appointment will be handled with the same inattentiveness and that will result in more subsequent service appointments. The way in which my first ever service appointment, with my first Hyundai vehicle, was handled is my primary area for concern. To book a service appointment over a week in advance, drop the vehicle off at the time of opening (6:45am to be exact), only to find out that my vehicle hasn't seen the inside of the service shop by 1:30pm is a little ridiculous. The other issue that I find especially frustrating is the way in which my work order was handled at the end of the day. To get a call 30 minutes before the service advisor is leaving for the day, saying 'if you can get here before 5pm we can go for a drive to determine the problem', only to show up at the service desk to be greeted to 'I have to be out of here in 5 minutes, so I can’t look at your car today' and then be told that no one else in the whole service department could go with me to have this issue addressed is poor customer service. When my wife and I bought our vehicle at another Dilawri dealership, the sales staff stayed for over an hour after they were closed in order to finalize our purchase. What I find ironic is that the sales staff is willing to stay for an extra hour when it means the a $40,000+ sale is imminent, however when it comes time to have that $40,000 purchase serviced, I am greeted with a ‘my shift is done in 5 minutes so I can’t help you’ mentality. For the sake of my wife and I planning to own this vehicle for the years to come, I hope that this service experience was an anomaly and that we cannot expect this every time we require service for our vehicle. For more information on the noises coming from the dash, there is quite a lengthy forum where other Santa Fe owners are having the same issues. In this forum there is a video that shows the noise in question. Taken by another Santa Fe owner. Apparently this identical noise could not be re-created during the time my vehicle was at the dealership. I would be able to provide links to these websites upon request. After reading the forums and discovering other owner's fixes; I decided to try one of the solutions, and it turns out to have fixed the problem. Now I have the dilemma of leaving a 6" long piece of foam wedged in between my windshield and dash as a permanent reminder or do I risk having my issues rectified at a dealership that could possibly cause more problems than they would solve. More

Exremely pleased with sales person Rabieh Nassrallah,very professional and he took his time to answer all our questions,very knowledgeable about Hyundai cars and we felt very comfortable with him.He really l professional and he took his time to answer all our questions,very knowledgeable about Hyundai cars and we felt very comfortable with him.He really loves his job and many times told us how much he loved working with Hyundai company.We will certainly recommend to family and friends.I was in management in retail business for 37 years and certainly would of been very satified with an employee like Rabieh Nassallah on my team !!! Also we would like to also mention Ashur Younan in the finance dept. also very professional and made us felt very comfortable.He also took the time to tell us a bit of Hyundai history,very interesting and a pleasure talking to him.He also mentioned his mom was a survivor from cancer which my wife had just gone through that ordeal and now she is a surviver also ,I would recommend Asher Younan on my team also!! From the time we stepped into Bank street Hyundai car dealership and left it was just a great experience!!! Thankyou so much!! Connie-Gerald Johnston More

I had great service from Faysal. He made me feel comfortable The whole process was a lot of fun. I wasn't going to buy the car that day but it was so simple. comfortable The whole process was a lot of fun. I wasn't going to buy the car that day but it was so simple. More

The best sales experience I have ever experienced. From the moment I walked through the door I was treated better than I have ever experienced in a car dealership. On top of that, the end deal was equally the moment I walked through the door I was treated better than I have ever experienced in a car dealership. On top of that, the end deal was equally as outstanding. For honesty, selection and unbelievable customer service there is only one place to go and one sales person to visit, Faysal Akl at Bank Street Hyundai More

Purchased two new cars March 2012 spending over 60,000$, the sales process was excellent, however once the deal was closed, so was the excellent service. Our returns to have the vehicles serviced has been the sales process was excellent, however once the deal was closed, so was the excellent service. Our returns to have the vehicles serviced has been very disappointed. Most of men providing service at the front counters need to review thier basic customer service skills. They even insulted my wife openly a few months ago when she asked a question on a service they provide while waiting for your vehicle. Upon purchase of our vehicles we were given free oil changes and told first come first serve (this was one of the reasons we purchased the cars from this dealership. I can't think of any dealer that doesn't do first come first serve oil changes, seems like this dealer makes promises to get the sale, then don't stand behind them. Now to our dismay right after we purchased the cars they say requires booking an appointment, and be prepared to spend a couple hours to get an oilchange done as your appointment time is not the time they bring your car in. Service department is supposed to be open till 6pm, actually no so I found out calling a few times shortly before 6pm, 10mins before close, sorry service is closed. So much for making my appointments. My wifes last attempt at making an appointment she had called (no answer went to voicemail)Left a voicemail with the service department and failed in getting any response from them. Her last appointment that she went in for service about 3 weeks ago she obtained a quote for some damage to the driver side mirror. They stated they would order in the part and replace, its been 3 weeks and not a word back from the dealers service department. This dealer was highly recommended by a friend of ours for the purchase of the vehicle, which was indeed great. Service however is by far the worst I have ever experienced in any dealership. If I would have known this previously I would spent my 60,000$ elsewhere. So unhappy with the service I will be happy to not use the free oil changes at the dealer and pay to have my oil changed elsewhere. More

Faysal was extremely helpful with everything required, very concerned with the state of my health due to accident and explained all the safety features of the new vehicle. All other features were explain very concerned with the state of my health due to accident and explained all the safety features of the new vehicle. All other features were explained their use before I left the lot and called the next day to find out if I had any problems. Very considerate. More