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Bank Street Hyundai
Ottawa, ON
1,574 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,574 Reviews of Bank Street Hyundai
March 18, 2014
It was my first time leasing a vehicle and I would highly recommend Bank Street Hyundai and its staff because they have and will go above and beyond anyone's expectations. Patrick Kiwan (manager), Hussayn Ma recommend Bank Street Hyundai and its staff because they have and will go above and beyond anyone's expectations. Patrick Kiwan (manager), Hussayn Masri (sales specialist), Kevin Greenidge (finance) & Shawn White (parts & service) are incredible people who will always go the extra mile & provide the best possible service. I have found a great car because of them and I know that I will always be in good hands! Many thanks for all your help and service! Amanda. More
by AEHeath
March 18, 2014
YOU GUYS ROCK!!! John Nicholson is a very brilliant YOU GUYS ROCK!!! John Nicholson is a very brilliant Sales Associate. He is more that knowledgeable about the Hyundai lineup. He is relaxed , not pu YOU GUYS ROCK!!! John Nicholson is a very brilliant Sales Associate. He is more that knowledgeable about the Hyundai lineup. He is relaxed , not pushy( I really like that) and very friendly. I had such an amazing experience the first time when I bought my 2011 Elantra Touring, I just had to go back, who wouldn't! I sent John and email and within minutes, I got a response from him, and remember me right away, asked how I was, how the family was and booked an appointment to see him. This in itself, when the sales associate remembers you after 2 years, just makes the car buying exprience so easy and relaxed. I was a pleasure to work with you again John, keep up the amazing work you do, and Thank you. I had the pleasure of working with Kevin Greenidge the Finance Manager,this was the first time I worked with Kevin, but he also is just brilliant and knows his stuff. Finances can be an overwhelming aspect of buying a new car and Kevin makes it a relaxed non- stressful environment. He explains every option to you in detail( and no question is a stupid question), he is patient and answers them all. John and Kevin make you feel like you are a part of their family, what an excellent feeling. I recommend these guys to everyone, and I will go back again and again for my new vehicles. What else can I say.............. YOU GUYS ROCK!!!!! KEEP UP THE AMAZING SERVICE. Thank you both again for a fantastic experience Proud New owner of a 2013 Elantra GT GLS Christina More
by track1515
March 18, 2014
bank st. Hyundai is verygood dealership they take care of us very nice and they help us to find the good car with the very good price thank you for mr. Louis and fakhri and christoph for assist us us very nice and they help us to find the good car with the very good price thank you for mr. Louis and fakhri and christoph for assist us More
by noorbaho
Employees Worked With
Louis Bouery, Christoph Haddad
March 17, 2014
Personal and friendly service from start to finish! We visited the dealership a few times because we simply couldn't make a decision on what we wanted, these three guys took time to help us every time and visited the dealership a few times because we simply couldn't make a decision on what we wanted, these three guys took time to help us every time and made our decision much easier. They were very patient with all the questions we had (they knew the car inside and out) and allowed us to test drive multiple times! Didn't feel like pushy sales person, just the right push to help us make our decision. We are very happy with the service we receive and would recommend Hyundai Bank Street to anyone who asks! More
by Princhapesa
Employees Worked With
Joe Younes
March 17, 2014
We found our sales associate Omar to be knowledgeable, courteous, friendly, patient in answering our question and responsive to our needs. He made purchasing our new vehicle a pleasurable experience. Simi courteous, friendly, patient in answering our question and responsive to our needs. He made purchasing our new vehicle a pleasurable experience. Similarly, Kevin carefully informed us of various options available to us in a relaxed and friendly manner. It was also evident he was very knowledgeable about the car business. Joe handled the business side of things when we picked up car effectively and efficiently. More
by LeoStrawczynski
Employees Worked With
Joe Younes
March 16, 2014
I would like to thanks Luke for the fast service he gave me for my car there was a little problem with the light he told me it would take one hour so I decide to have a coffee and relax but didn't have time me for my car there was a little problem with the light he told me it would take one hour so I decide to have a coffee and relax but didn't have time to do that car was already done I wasn't even there thirty minute.Thank you for the fast service was very friendly and polite. More
by sweetwildroses
Employees Worked With
Luke Alger
March 16, 2014
My experience with Amir has been beyond amazing! I have recommended all my family and friends to visit the dealership just based on my fantastic experience in purchasing my vehicle from Bank Street Hyundai recommended all my family and friends to visit the dealership just based on my fantastic experience in purchasing my vehicle from Bank Street Hyundai and more specifically Amir Esmalian. More
by AliAbbas1
Employees Worked With
Amir Esmailian
March 15, 2014
It was my very first time to this dealership and when I walk in I found it was a very friendly place.I would like to thank Moe ,Amir and Ernesto for there work.Moe was very polite and patience he explain e walk in I found it was a very friendly place.I would like to thank Moe ,Amir and Ernesto for there work.Moe was very polite and patience he explain everything to me and my father about the vehicle I was interested in so I understood him very well and also found that he wasn't pushy either for me to buy I thank him for that he gave me time to think about it.Big thank you to him if it wasn't for him I wouldn't of been is second sales of a hyundai accent hatchback very nice person.A big thank you hope I didn't forget no one if yes well thank you all.Very good service.... More
by sweetwildroses
Employees Worked With
Amir Esmailian, Ernesto Lorello, Moe Ali
March 15, 2014
Just wanted to say that this dealership is the best place I have ever been. Would recommend them to anyone. Friendly and honest, trying to do the best they can to help you out. I have ever been. Would recommend them to anyone. Friendly and honest, trying to do the best they can to help you out. More
by GarryMed
Employees Worked With
Moe Ali
March 15, 2014
Please note I did not rate the experience above you have a breakdown here. I dealt wtih Sillin and she was good, very thorough and took the time. The only outstanding item was I received the cargo net b a breakdown here. I dealt wtih Sillin and she was good, very thorough and took the time. The only outstanding item was I received the cargo net but it was not installed. No big deal. Kevin Greenridge: my only problem is that he told me I would get the Rust Protection at cost $899. however I was charged $1274. I also wanted to see an itemized list of my accessories as some were included and others were at cost. This was not provided. Patrick Kiwan: Not happy with him at all. When negotiating he was not transparent, spoke very quickly and caused more confusion rather than putting the customer at ease and making them feel that he is trying to work out a deal for them especially as a returning customer, as the last purchase is my third purchase with you dealership. He seemed more focussed on the sale and not the customer. As an example: I asked him what the interest rate was on the Elantra, and he told be not to worry about it, he will look after me, I also wanted an itemized list of my accessories as some were included and other at cost, and I was told not to worry about it there are ways to work around this... whatever that means, not very trusting. He asked what I was willing to pay bi-weekly and not to worry about the interest rate or anything else, I disagree. I received I believe $6750 for my trade in which is very low considering my Accent Sport had on 36,000 k and in mint condition, I also did not get anything off the 2013 Accent 4 door sport but I am a returning customer, this is my 3 car purchased from your dealership as mentioned. Patrick was very focussed on running through the bi-weekly amounts (as it looks better than a monthly rate, which is what I way paying on the Accent with 0% financing so just want to see how much more I would be paying) and when I asked what it works out to monthly, I did not get an anwer. I was interested in the 2014 Accent 5 door and when we could not come to terms on a sale he suggested the 2013 Elantra Sport as he could give me a better deal. I do not feel I got a good deal as I paid list price for the car, only got $6750 for my 2011 Accent and paid for some of the accessories which I tried to have them all included, then I was charged $1274 for the rust protection when I was told $899. On top of that there was an admin fee of $499 which I noticed and asked why I am paying for this when Car Canada does not charge an admin. fee. and I believe this was removed. Overall like the car but the sales experience with Patrick was bad. Will I be a returning customer? probably NOT. More
by terrylyn
