Bank Street Hyundai

Still waiting on my AutoStart I handed Adam the easiest sale he's ever had. I had test driven the Elantra GT at other dealerships and was working solely on price. He agreed to meet I handed Adam the easiest sale he's ever had. I had test driven the Elantra GT at other dealerships and was working solely on price. He agreed to meet me at the price I wanted so I bought the car from Bank St, he didn't even have to do any of the leg work. The sales process was easy, and I picked up my car a few days later with the promise that all of my accessories would be installed. I was only informed when I picked up my new car that the Auto Start was back ordered. I asked how long it would and was told a few days and that they would call me. I had not heard from them and followed up 3 weeks after delivery (over Xmas holidays too) and Adam told me he would check if the part was in and call me right back. Did not hear back from him, I phoned back later that evening, he told me the part was in, but the service dept was currently closed and he would call me the next day to schedule an appointment. I didn't hear from Adam the next day, I've now called back again trying to schedule the appointment for installation. This has been a frustrating experience to say the least, I get the feeling that they were hoping I would forget about the Auto Start and they would save the money. More

No customer service Bought a 2015 Tucson and really do like it! except 3rd time in for bubbling paint! (Bought brand new) After 17 days at the body shop it's READY! If Bought a 2015 Tucson and really do like it! except 3rd time in for bubbling paint! (Bought brand new) After 17 days at the body shop it's READY! If it wasn't for me calling body shop I would never know what the heck happened and why so long! 2 text messages in 17 days from this service department! Great customer service 🤔 I worked for a dealership for 15 years and never seen this. More

Offering useless service Already bought a warranty that included oil change and rust proof with my new 2017 Tucson. On my first visit for the oil change, i was offered extra o Already bought a warranty that included oil change and rust proof with my new 2017 Tucson. On my first visit for the oil change, i was offered extra other services that I declined. On my second visit, I was shown a dirty cabin filter that the service agent claimed to be mine and offered to change it for $60. When I got back home and checked the price for the filter it was $20 at the Canadian tire. More

Poor customer service and zero follow through I would not recommend this dealership. I began my purchasing process by getting quotes from multiple dealerships in the Ottawa area. I had a simil I would not recommend this dealership. I began my purchasing process by getting quotes from multiple dealerships in the Ottawa area. I had a similar price from Surgenor and Bank St. Hyundai however Bank St. was willing add in some extras (floor mats, etc.). Therefore I decided to go with Bank St. when I went in to do the paperwork I was clear that the vehicle was delivered by the following Friday. The sales reps response was " not a problem, you won't go without a car". The next week came I did not hear anything from the dealership, I needed to call the dealership and ask the status. I was then told the vehicle would not arrive the week requested. Bank St Hyundai solution: have me pay for a rental while a wait for a delivery date they can no longer get any information on. When I asked to have the matter escalated to a Manager it required three calls to the dealership until I heard back. This escalation did nothing the solution was still I would need to pay for a rental. For the next two weeks after my promised delivery date I was without a car. When I finally went in for delivery I did not even receive an apology of the delay or any reimbursement for the added costs that the delay caused me. If you can get a similar price elsewhere I would advise you go there. More

Service sub par - Bad Sales followup experience My initial experience with sales was wonderful. Friendly, helpful, seemed to care. Over time, the service centre showed themselves to be sub par i My initial experience with sales was wonderful. Friendly, helpful, seemed to care. Over time, the service centre showed themselves to be sub par in the work and care to help. The last straw was finding out that my extended People's Choice warranty (purchased on the used vehicle) was never needed. The told me it was no very longer covered after the 5 year completed. Yet there was one in place from the past owner that could be transferred to me for $50. The followup was done and they did provide a full refund (that's why it gets 3/5). Lesson learned though. Don't expect them to disclose anything. Ask them what's already in place. More

Unscrupulous When you sign a contract at that dealership you must also give a deposit of $500.A week after I made that deposit I was advised that they couldn't pro When you sign a contract at that dealership you must also give a deposit of $500.A week after I made that deposit I was advised that they couldn't provide me with my car selection...I then checked around & realized that I could get that car at other locations.I then requested my deposit because no service was rendered .I was harassed by Amir many times during phone conversations...It took me 3 1/2 months of fighting in order to get my money back.Thanks to the Bank of Montreal. More

Used Car Purchase Just bought a used Santa Fe at Bank St. Hyundai and can't say enough good things about my experience there. I would highly recommend purchasing a vehi Just bought a used Santa Fe at Bank St. Hyundai and can't say enough good things about my experience there. I would highly recommend purchasing a vehicle from Bank St. Hyundai!! More

A real pleasure! Everyone at Bank Street Hyundai was great to deal with. We weren't pressured to make a deal and the transaction went smoothly. Overall, a great experi Everyone at Bank Street Hyundai was great to deal with. We weren't pressured to make a deal and the transaction went smoothly. Overall, a great experience! More

Great place to make a deal! Justin is great to deal with. He doesn't put any pressure on you, keep things relaxed, and lets you take your time. He also goes the extra mile to hel Justin is great to deal with. He doesn't put any pressure on you, keep things relaxed, and lets you take your time. He also goes the extra mile to help you get what you want. More

Got what I wanted at a price I wanted in minimal time! Very pleased. Will come back. Best price and virtually zero haggle. Sold me what I wanted at a price I know couldn't be beat. Am looking at buying Very pleased. Will come back. Best price and virtually zero haggle. Sold me what I wanted at a price I know couldn't be beat. Am looking at buying another. More