Bank Street Hyundai

Outstanding Thanks to Stuart and Ernesto, I have never been so well treated and respected at a dealership...Especially for a woman alone... Bravo to this team. Thanks to Stuart and Ernesto, I have never been so well treated and respected at a dealership...Especially for a woman alone... Bravo to this team... Keep on !!! Aline More

disrespectful "luke Agler" after we drop our car for repairing luke Agler keep telling lies like: I will call you afternoon , I will get back to you. when you call him back and after we drop our car for repairing luke Agler keep telling lies like: I will call you afternoon , I will get back to you. when you call him back and see your number they will direct you to the voice mail. for almost a week every day I drive to him and he come with new lies and excuses even he didn't put the effort to call me once to tell this excuses throw phone rather than drive to him every day or at lest pick up his phone. more than that he keep texting at his cell phone while he take to me and take it to far when start showing his coworker something at his cell phone while he talk to us which is unprofessional and disrespectful. they act like "that's me if you don't like it talk to my manger I don't care". More

Dishonest practice=lost confidence On April 28, 2018 I went to Bank Street Hyundai for a 36,000 km No 2 service of my 2013 Elantra. I have been waiting for the car. After about one hou On April 28, 2018 I went to Bank Street Hyundai for a 36,000 km No 2 service of my 2013 Elantra. I have been waiting for the car. After about one hour the service person called me and I was shown a worn rear brake pad and an extremely dirty cabin air filter. I asked for the price of the replacement of the rear brake pads and rotors and I was quoted $568.00, I forgot to ask for the price of the filter. Since I found the price of the brake job extremely high I declined the service but I agreed to the change of the filter. For that I was charged $60.00 (27.50 part, 32.50 work). Now, I accept the price of the filter but I do not understand the 32.50 work, since the checking of filter was part of the No 2 service package. But this is nothing compared to my annoyance when on the next day I took the brakes apart and I found that pads were seized and were extremely difficult to remove. This COULD NOT HAVE BEEN REMOVED THE DAY BEFORE AND SHOWN TO ME AS WORN - and the service person told me the pads were already separating (by the way they were not). I agree that the brakes needed service but using this tactic and showing me a pad as if it would have come from my own car is extremely dishonest and disrespectful to a customer. I am a man with forty years of experience with dealing breaks of my own cars. I just do not want to think what would have happened if they were dealing with a woman (for example with my wife.) Of course, this makes me think whether the cabin air filter was also mine and if that was also in such a bad state. To summarize: I think misleading unsuspecting customers this way is dishonest and I lost my confidence in your dealership. Just to add one more thing: I do not think that this could be an act of one service person only. I am cam wondering if this is an established procedure of this service department? More

worse service,disorganized, never any follow up calls , Since April 23/2018 waiting for response from Bank Street re recall for 2009 Hyundai Elantra .with 67,000 KM .Told needed complete steering column.bec Since April 23/2018 waiting for response from Bank Street re recall for 2009 Hyundai Elantra .with 67,000 KM .Told needed complete steering column.because EPS LIGHT continues to come on and car goes into manual steering. Grave safety issue...Chad (service manager) said this would be covered under previous recall number, He called and it was confirmed with head office Hyundai. We just needed to wait for parts .Called numerous times after, no response or call backs from Andrew (service rep or Chad service manager) Friday April 27TH we were told by Luke Alger that Chad resigned and he had locked computer info. Called again Monday April 30th no response. May 1st no response voice message, May 3rd,Andrew stated Hyundai will cover as previously stated.and agreed upon by Scott director.Waiting for parts.. MAY 4th,no response. May 5th called, Gary answered, parts were in .,May 7 called several times no response MAY 8th went face to face more xxxxxxxx spoke with Luke again informed Scott Carmody director not in but parts are in and will call sent fax for our protection because they never answer the phones or listen to their voice mails more xxxxxxxx and the saga continues. More

They know nothing about cars On Wednesday, March 28, 2018, I purchased what I believed to be a brand-new car from Hyundai car dealership located on 2788 bank street Ottawa, Ontari On Wednesday, March 28, 2018, I purchased what I believed to be a brand-new car from Hyundai car dealership located on 2788 bank street Ottawa, Ontario. According to the company’s paperwork this was indeed a new car. However, on the same day I noticed a whistling sound on the side of the door on the driver’s side. I enquired about the whistling sound and I was told that it would go away within a day. The next day the car was still making the same sound, so I went back to the company and spoke with the sales manager, Mr. Muhannad Sabra. He informed me that every vehicle in this model makes this sound and it is nothing to worry about. Feeling unsatisfied with the response I received from Mr. Sabra, I returned to the same dealership on Tuesday, April 3, 2018 to have the car officially inspected. After several hours, the car was returned to me with the corresponding paperwork stating the vehicle doesn’t need repairs and that there is nothing wrong with the door. A few days later, my companion and I visited a different Hyundai branch and test drove the same model that I had purchased and to no surprise, there was no whistling sound at all. I had told this salesman about my experience with Hyundai Bank Street location and the issue with my car. He quickly agreed that the whistling sound wasn’t normal for this model and entered the car for inspection at their dealership. Once they were finished the inspection, they confirmed there was an issue and that the skin on the passenger door needed to be replaced because it was not properly insulated. They told me this would take a few days because they had to order certain parts. In the meantime, they would give me a loaner car, so I can continue my job as an Uber driver. Although I appreciate the loaner car, it was much smaller than my car, so I missed out on some money for that week. However, now my car door doesn’t close properly unless I use extra force. When I confronted them about the issue they blew me off as well. By now, with having problems with two different Hyundai dealerships and no response from their head office, I reached out to the Ontario Motor Vehicle Industry Counsel and started a file. My file was opened within a few days. They told me unfortunately they could not intervein because they agreed to work on the car a few times and they will only get involved when they no longer agree to help me. This situation started over a month ago and I’m still trying to have Hyundai take my situation seriously and fix my car. It is my belief that I was sold a defective car or a used car, these are not problems you get with a brand-new car for the money that was spent. Moreover, today the Hyundai manager called me to tell me that he makes order for some pieces for my car and I can take my car without repeating until they receive the order and will call me to bring it back to fix. So, i was surprise of the situation of the car it was very dirty inside and the mileage goes up to 400km more. I have no trust to people engage by Hyundai that they never respect their customer. I’m writing this letter to warn other people with young families to not spend their money with this company or if they do choose Hyundai, to really inspect the car before they drive it off the lot. In my experience they were unprofessional and dishonest, and I don’t want this situation to happen to someone else. More

Impossible to even get a call back. I bought a Hyundai Veloster from Bank Street in October. Took my car in for two small repairs on Tuesday March 27th. Was told the two parts would hav I bought a Hyundai Veloster from Bank Street in October. Took my car in for two small repairs on Tuesday March 27th. Was told the two parts would have to be ordered and should be in by Thursday March the 29th. A door handle would have to be painted, so it would take until the following week before it could be repaired. Starting the week of the 9th, I left four voicemails to get an update. Not a single callback. I finally spoke with Gordon who committed that he or Chad, the service manager would call me back. Surprise no call. I called back in and did speak with Chad, who said the parts were back ordered (how hard is it to tell me that?). Chad committed that he would call me on Tuesday April 24th and the parts should be in. Again no surprise, no callback. Voicemails to Chad have gone unanswered. I will be taking my business elsewhere. Bank Street Hyundai is very good on the sales experience, but has no ability to deliver on service. More

Worst service! Hi, yesterday i have experienced the worst customer service at Dilawri Hyundai on Bank Street in Ottawa, Ontario. I had a 10 a.m. apmt for an oil cha Hi, yesterday i have experienced the worst customer service at Dilawri Hyundai on Bank Street in Ottawa, Ontario. I had a 10 a.m. apmt for an oil change and tire swap. I arrived 15 min early to be on time and i was served right away by Garry who mentioned it would be approx. 1h - 1h30. At 11h45, i realize that my vehicle is still outside and has not gone in the shop yet. The nice guy i am, i don't confront the service specialist and decide to go for a walk and bite to eat. During lunch, approx. 12h15 i call and ask how much longer it will be and i was told my car had just entered the garage 5 min ago (2h30 later). I finish my lunch, walk back to the dealership, sit down and wait. At 1h30, i see my car get out of the garage.. finally. I wait, i wait.. 15 minutes later, i walk up to Garry and ask him if its ready to go. Here's what i get, i'm sorry, we could not find your tires, there must have been a mistake, we searched the garage everywhere.. We did the oil change but you'll have to be back for the tire swap (this is at 1h45.. 4h for an oil change!!!!!!!) I wasted a whole Saturday sitting there like a moron while the service reps laughed in my face! And i have to go back to chage my tires!! This is unacceptable and by far the worst service ever! After my tires are swapped i will not be returning to another Hyundai dealer ever and will never by another Hyundai ever! More

Incredible Experience!!! Thank you Luke and Chad!! After having an unpleasant experience with another dealership, I went to Bank Street Hyundai and was treated like a king. Thank you Luke and Chad!! After having an unpleasant experience with another dealership, I went to Bank Street Hyundai and was treated like a king. Luke and Chad went above and beyond the call of duty and I would recommend them to anyone. More

Completely insulted by the service center Really inconsistent service. Fantastic service in 2017 when rats ate the underside of my hood, and the WORST service today when my car went in for a r Really inconsistent service. Fantastic service in 2017 when rats ate the underside of my hood, and the WORST service today when my car went in for a regular service appointment. Car was bought certified pre-owned in October 2016 with 24,000 KM, and was just told today that my brakes need to be replaced entirely (front & back), car is at 51,000 KM now. That's less than 30,000 km driven since purchase. Regardless of recommended work that 'needs' to be done, the mechanic (Luke) who phoned me could not have been ruder. I told him that nothing was sanctioned to be done today as I would be looking for other quotes (totally reasonable as a consumer), he then proceeded to try and scare me into agreeing to allow them to do $1,700 worth of work today. I repeated SEVERAL times that his tactics would not change my mind and it was my right as a smart consumer to go get second and third opinions and quotes. He then decided to start giving me pointers on how to brake, and suggested I call my boyfriend (who had dropped off the car that morning, but who is NOT the vehicle owner or the one who would be paying for these repairs), to get HIS opinion on the mechanic, "we talked about basketball for 15 minutes this morning, he knows I'm a good guy". I could not be more insulted by this entire interaction and will never be giving them a single dollar more for any service that the car may need. I originally felt that I would be a Dilawri customer for life, but I guarantee that after this interaction I will run in the other direction for every vehicle purchase going forward. More

CROOKS!! ! I bought 2 vehicles at Bank Street and will NEVER be returning. When i bought my first car there, I opted for the maintenance package which includ ! I bought 2 vehicles at Bank Street and will NEVER be returning. When i bought my first car there, I opted for the maintenance package which included 5 year oil changes. Shortly after my purchase, I relocated for work to Toronto. To my surprise the local dealership would not honor the package as this was "dealer specific" and privately owned. They urged me to contact Bank Street to come to a resolution. When I contacted the sales rep whom had assisted with my sale and explained the situation, he blankly told me there was nothing to be done. I asked if I could be refunded, or maybe get an accessory thrown in for the hassle...which was not agreed upon. The only suggestion the sales rep offered me, was to book in other customers come in for oil changes under my name (to make use of the package) and he would in turn "email transfer me the money" from the clients (!!!??). Months passed, and I never received anything or a follow-up. Last year, I started to have issues with my electrical system in the vehicle that would sporadically turn off my engine and lose all controls while driving. Again, as I brought this issue up to my local dealership in Toronto- they informed me that they would not be able to honor the vehicle warranty as the remote car starter that was installed on the engine was after market. I explained that this was part of my sales agreement- Bank Street Hyundai had thrown in and INSTALLED a car starter as part of the sale. They of course wouldn’t touch the car unless Bank Street did the work themselves. I caused such a fuss about this all- that the local dealership ended up just removing the car starter and calling it even. Turns out, the issues were caused by an improper installation of the car starter by Bank Street. Last month, as I was back in Ottawa for work- I scheduled my car in for an oil change. As there was still no resolution to my “maintenance package” fiasco- I still was entitled to my “free” oil changes. During the appointment, we were offered a quote on the value of the vehicle for trade in. My fiancé and I decided why not- maybe give Bank Street an opportunity to do right by everything and give us a good deal on a new vehicle. We explained everything- and we were answered by shock and apologies. With much back and forth, we ended up with a good deal on a new vehicle and we were quite content with it. As we were in Ottawa for a limited time, they even rushed the vehicle pick up for us and had everything ready on time. We arrived to pick up our vehicle a couple days later, and after finalizing the paper work we were asked for the keys to the old vehicle. We gave them one, as we only had one (this was never asked at any time during the process) and when asked if we had the other set of tires- we replied that we did not (who drives to Ottawa for business with their spare summer tires in the back just in case?). They never asked us about this beforehand, and to be quite honest it’s not something we really thought about. We thought they would assume we didn’t have them with us since we had explained our situation to them. All of the sudden, the General Manager, the used Car sales Manager and the Sales Manager along with the sales rep magically appeared from their offices at once (I know, I was shocked too) and basically cornered us demanding that we either put a deposit down until they are returned or we could not leave with our vehicle. This caused quite a scene in the dealership as you can imagine, and after getting upset and explaining to them that this was not OUR fault, they blatantly threw their own employee under the bus by saying “that’s on you, man you should have checked first”. They insisted that they could not process the sale without both sets of tires and rims. We had no choice but to give in. In retrospect, we probably should have walked out that day. We told them we would be back in Ottawa within the next month and could drop them off. We also offered to ship them, if they covered the cost of shipped at which they replied they would not cover the costs. They would not take our word that we would return the tires so demanded a 1500$ credit card charge until they were returned. We unhappily agreed, and left with the vehicle. On February 1st (1.5 weeks after the sale), we had the tires delivered to the dealership. We asked for our 1500$ PLUS interest accrued in form of a cheque mailed to our home. I forgot to mention, whilst we did provide our credit card for the deposit, we did have Bank Street- at our request – draft a letter stating the amount owing including interest incurred was to be paid out upon delivery. Bank Street confirmed that the cheque would be sent and received within 10 business days of the delivery of the tires/rims. The Used Car Sales Manager signed and provided a copy of the “Cheque Requisition” form that stated the tires and rims were delivered. Over a MONTH after the purchase, and after delivering the tires and still no sign of any cheque from Bank Street. After numerous calls to the office, and after speaking with the car Sales Manager- we were informed that they had “mailed” the cheque on February 5th. They offered to re-issue a new cheque and have it “re-approved” for mailing but I decided against this. I asked them to re-calculate the interest which is now 34 days overdue- and that I will be having someone pick up the cheque on my behalf. When they finally called me back to confirm the cheque was ready- they stated that the cheque is made out to be 1512$ (the original 12$ of interest) and that they would pay the rest in cash since the cheque was already drafted....When I spoke to the manager, they had confirmed the amount of 1527$ but they drafted a cheque for the original amount... once I received the cheque, to my surprise, bank street had NOT paid in full what they owed and of course, the date of the cheque was the date of the delivery (tires). Unlike what the manager had said, they clearly DID NOT reissue a cheque, they just simply had NEVER MAILED it in the first place- and gave us the run around for over a month! After all of this, I would just like to express my displeasure (if it isn’t clear enough already) with how Bank Street Hyundai and their staff conduct their business. There is no care and no regard towards their customers and it is quite obvious they are just in it for their commisions. We gave them a chance to do right by us due to the circumstances that occurred the first time around, but this is just outrageous! They may be one of the biggest dealers in Ottawa, but I would never recommend anyone to buy from here. WAY too many bad experiences with this place to give anything MORE than a 1 star (and I still cringe at the 1 star). Don’t be fooled by the great reviews on here! I wouldn’t be surprised if they had FALSE reviews to attract customers. The dealership prides themselves on their “outstanding google reviews” by asking you to provide one after your purchase… well here it is! Bunch of distrustful, unprofessional bunch if I’d ever seen one. If only you took the time to actually provide DECENT service. More