BMW West Island

Richard Tardif and Team Mr. Richard Tardif (Customer Satisfaction Manager) called me after a misunderstanding with a salesman. He is a very respectful and honest person. He d Mr. Richard Tardif (Customer Satisfaction Manager) called me after a misunderstanding with a salesman. He is a very respectful and honest person. He does his job well and represents BMW well. We came to an agreement and because of him I regained trust in BMW West Island. He also recommended me a great salesman as my father in law was looking to purchase a car. Anyway great job to Mr. Richard Tardif, Dominic Grothe (Sales) and Mike Nazar (Service) More

Best dealer in Montréal Island N’hésitez pas à acheter un véhicule de BMW West Island Mr Nessim Malka ma traité comme un roi J’ai eu un problème dans un autre dealer bmw très bien N’hésitez pas à acheter un véhicule de BMW West Island Mr Nessim Malka ma traité comme un roi J’ai eu un problème dans un autre dealer bmw très bien connu avec une x3 avec un milage reculé, et le vendeur qui se nomme ‘golden salesman’, avec son directeur n’ont pas géré la situation d’une façon responsable et pas pris la situation comme grave, pourtant qu’on parle d’un acte criminel au Québec. Alors le gentleman Mr Malka à pris l’initiative en charge pour sauver la réputation du nom bmw et ma offert un bon prix pour une x1 pour gagner un client, pourtant que l’erreur c’est produite par son concurrent. Je vous recommande fortement West Island Merci beaucoup Mr Nessim More

Beware of BMW West Island Bought a car from them and made a huge mistake. Very rude and disrespectful people working there. We will never go back to this place, we never had pr Bought a car from them and made a huge mistake. Very rude and disrespectful people working there. We will never go back to this place, we never had problem with Canbec even if it's a little further. More

Dealerships Experience I wouldn’t want their patronage, ever sellers are not very cooperative in their daily with customers. No consideration for others in any way. Profit i I wouldn’t want their patronage, ever sellers are not very cooperative in their daily with customers. No consideration for others in any way. Profit is standing as the cream of the crop. They have to sell whatever they put out there, which is perhaps the politics of deception at its best, especially with their business commercial manager, which they called it. No constancy in all staff in the long run, the Buisness new product became “a cash cow”.Scrappy. “Cash is king” More

long service. They will always try to sell you or of course replace something even if not necessary. One tire needs to be changed ... and of course they do every They will always try to sell you or of course replace something even if not necessary. One tire needs to be changed ... and of course they do everything so you have to change two. Discontinued , not the same thread on the tires. Of course you have to change two ???? For once at least this time they got me a good price and credit on more broken tires. Worth waiting for. They managed to keep a smile even witn my complaining. Thanks. Love the car ... hate the tires. More

In the past 2 years, there's been a deterioration in service In the past 2 years, there has been a general slow deterioration in service. None of the service advisers answer their phone. When leaving a message, In the past 2 years, there has been a general slow deterioration in service. None of the service advisers answer their phone. When leaving a message, one never gets a call back, and it always up to me to keep calling back and hope I connect with someone. Had the car in for a major work, and never got progress calls, unless I called in and somehow got a hold of one of the advisers. This was for a job that lasted almost 2+ weeks. I asked one of the salesmen (in person) if I could place a special order for a car (wanted certain model with extra row seating). Not available on the website, and not generally available in Canada, but took a chance and asked if we were to place an order in advance (1 year in advance), could it be available then. I know the answer would probably be no, but I never got a call back to give me a reply to my query. Appointments take a while to get when you do get through. The car rental representative (not part of BMW), always seems to give off a vibe of being in a bad mood. More