BMW West Island

Total lack of respect for the client?! While they represent one of the finest cars on the market they cannot handle the services. This was my second appointment for a regular service and ag While they represent one of the finest cars on the market they cannot handle the services. This was my second appointment for a regular service and again terrible (oil change and winter tire change took them 2 full days). Management needs an immediate re-vamp to keep this dealership in order! Anyway - Laval is not much further - I have given up with these people!! More

Left waiting, for simple oil change I have an oil change prescheduled appointment and showed up on time! They preferred to service clients who were late today due to weather, but paying I have an oil change prescheduled appointment and showed up on time! They preferred to service clients who were late today due to weather, but paying customers. My service is included in my agreement . Will take between 2.5 to 3 hrs here. Service representative also has the nerve to say, “oil change takes very long”. (In the past it took 1 he max). Pissed customer. Never returning to West Island . More

Terrible Service Ever....never again Been twice and never again with there non-sense and no idea what they do for BMW. Horrible experience with them when I ask to put brand new battery an Been twice and never again with there non-sense and no idea what they do for BMW. Horrible experience with them when I ask to put brand new battery and took more than 4 hours to find out how to start the car. Lots of excuses and charging 4 hrs for nothing. Second, it was for engine vibration and misfire, again they cannot determined what's trigger the misfire. They recommend anything to change parts which has nothing to do. Finally they ruin the driver window panel with spell of water either when they wash or left the window open while its raining??? What the heck :( not really a happy camper after all. More

Unprofessional We had an appointment to finalise a deal and I had to drive 30 minutes to know when I got there that the car was sold.... The unprofessional sales per We had an appointment to finalise a deal and I had to drive 30 minutes to know when I got there that the car was sold.... The unprofessional sales person didn't take a minute of his day to call back the client not just to ask him if he was still interested but simply to advise him that the car was sold!! I change my car every 2-3 years and never expected to get service like that at BMW!!! Would never go back and will definitely tell all my friends and family about that experience... BMW sales people should learn to be professional... More

Richard Tardif and Team Mr. Richard Tardif (Customer Satisfaction Manager) called me after a misunderstanding with a salesman. He is a very respectful and honest person. He d Mr. Richard Tardif (Customer Satisfaction Manager) called me after a misunderstanding with a salesman. He is a very respectful and honest person. He does his job well and represents BMW well. We came to an agreement and because of him I regained trust in BMW West Island. He also recommended me a great salesman as my father in law was looking to purchase a car. Anyway great job to Mr. Richard Tardif, Dominic Grothe (Sales) and Mike Nazar (Service) More

Best dealer in Montréal Island N’hésitez pas à acheter un véhicule de BMW West Island Mr Nessim Malka ma traité comme un roi J’ai eu un problème dans un autre dealer bmw très bien N’hésitez pas à acheter un véhicule de BMW West Island Mr Nessim Malka ma traité comme un roi J’ai eu un problème dans un autre dealer bmw très bien connu avec une x3 avec un milage reculé, et le vendeur qui se nomme ‘golden salesman’, avec son directeur n’ont pas géré la situation d’une façon responsable et pas pris la situation comme grave, pourtant qu’on parle d’un acte criminel au Québec. Alors le gentleman Mr Malka à pris l’initiative en charge pour sauver la réputation du nom bmw et ma offert un bon prix pour une x1 pour gagner un client, pourtant que l’erreur c’est produite par son concurrent. Je vous recommande fortement West Island Merci beaucoup Mr Nessim More

Beware of BMW West Island Bought a car from them and made a huge mistake. Very rude and disrespectful people working there. We will never go back to this place, we never had pr Bought a car from them and made a huge mistake. Very rude and disrespectful people working there. We will never go back to this place, we never had problem with Canbec even if it's a little further. More

Dealerships Experience I wouldn’t want their patronage, ever sellers are not very cooperative in their daily with customers. No consideration for others in any way. Profit i I wouldn’t want their patronage, ever sellers are not very cooperative in their daily with customers. No consideration for others in any way. Profit is standing as the cream of the crop. They have to sell whatever they put out there, which is perhaps the politics of deception at its best, especially with their business commercial manager, which they called it. No constancy in all staff in the long run, the Buisness new product became “a cash cow”.Scrappy. “Cash is king” More

long service. They will always try to sell you or of course replace something even if not necessary. One tire needs to be changed ... and of course they do every They will always try to sell you or of course replace something even if not necessary. One tire needs to be changed ... and of course they do everything so you have to change two. Discontinued , not the same thread on the tires. Of course you have to change two ???? For once at least this time they got me a good price and credit on more broken tires. Worth waiting for. They managed to keep a smile even witn my complaining. Thanks. Love the car ... hate the tires. More

In the past 2 years, there's been a deterioration in service In the past 2 years, there has been a general slow deterioration in service. None of the service advisers answer their phone. When leaving a message, In the past 2 years, there has been a general slow deterioration in service. None of the service advisers answer their phone. When leaving a message, one never gets a call back, and it always up to me to keep calling back and hope I connect with someone. Had the car in for a major work, and never got progress calls, unless I called in and somehow got a hold of one of the advisers. This was for a job that lasted almost 2+ weeks. I asked one of the salesmen (in person) if I could place a special order for a car (wanted certain model with extra row seating). Not available on the website, and not generally available in Canada, but took a chance and asked if we were to place an order in advance (1 year in advance), could it be available then. I know the answer would probably be no, but I never got a call back to give me a reply to my query. Appointments take a while to get when you do get through. The car rental representative (not part of BMW), always seems to give off a vibe of being in a bad mood. More