BMW West Island

Devoted to find a solution I want to thank Mr. Tardif the customer manager for devoting so much efford in trying to find a solution. Eventhough i paid a small amount to have my I want to thank Mr. Tardif the customer manager for devoting so much efford in trying to find a solution. Eventhough i paid a small amount to have my engine fixed i still saved a lot of money. I have never seen such a devoted person to satisfy a customer. If you have an issue with this dealership you should contact him. More

VERY POOR SERVICE Squeaky seat experience on a new car.: A couple of weeks ago I tried to make an appointment with the service center. They told me I couldn't make an a Squeaky seat experience on a new car.: A couple of weeks ago I tried to make an appointment with the service center. They told me I couldn't make an appointment and that I had to bring the car in to be checked first, then they would give me an appointment. I went in today, on a Monday morning as planned. Later in the afternoon, I went to pick up the car and then drove home. When I got out of the car it was making the same squeaky sound as before. Ridiculous. Mistakes can happen but when I called the dealer I was told I couldn't go in tomorrow because it is not an emergency. Are you kidding me? The car is 2 months old, I've had to go to the dealer three times for this issue and now they won't take it in immediately to check it. I am never going back to this place. More

Very Positive Experience with the Service Center I had experienced a most unfortunate situation when I blew 2 tires in a pot hole on Monday, April 29, 2019 in Saint Anne de Bellevue and this incident I had experienced a most unfortunate situation when I blew 2 tires in a pot hole on Monday, April 29, 2019 in Saint Anne de Bellevue and this incident delayed my return home. My BMW was towed by means of BMW Roadside Assistance to BMW West-Island where we had to leave the car overnight. My experience with Mark Zaki was excellent. He did everything in his power to have the job completed as expeditiously as possible as we are from out of town. Mark was exceptional in that he explained every detail of the work being performed with the tire replacements and the minor damage done to one of the rims caused by impact of the pot hole. He also advised us of the Pirelli credit that was applied against the 2 damaged tires, thus receiving a prorated credit against the 2 new Pirelli tires. We felt he went above and beyond to ensure the work completion was done in a timely manner as well as when I received a follow-up call from him the next day just to find out how the return trip went. It was Mark's professionalism, patience, understanding and communication skills that made my experience somewhat easier under this unfortunate circumstance. Thank you once again! More

Awful Finally, I can post a review without BMW West Island deleting it!!! They had the nerve to remove my review on Instagram, and block me on Instagram be Finally, I can post a review without BMW West Island deleting it!!! They had the nerve to remove my review on Instagram, and block me on Instagram because they only want to show positive reviews, no negative ones! That is not a true and accurate representation of the company though. And quite frankly, a shameful way to conduct business!!! I have been a customer since 2010. My family and I have purchased and leased multiple vehicles from Wojtek at BMW West Island, so we have a lot of experience with them. They think that it’s ok to just sell me a lemon, ignore everything and sweep it under the rug. Not a very truthful and upstanding company. They sold me a BRAND NEW defective vehicle that has had multiple recurring problems right from the beginning - a lemon! They had no problem taking $52,000 CASH from me, and then after the sale they don’t care what happens. #BMWCanada is not any better, I reached out to them many times and all they did is try to sell me another vehicle with a lousy 5% discount. They never fix the problems, they only try and continually push me to try and purchase another new vehicle. Nobody at BMW West Island or BMW Canada ever corrected the problem. Oh yeah, and even before that, they sold me a different brand new vehicle that I MUCH LATER found out was sitting with a large shipment of other BMW’s parked at the port of Montreal for 3 WEEKS, sitting and soaking halfway or almost to the roof trapped in SALT, snow and water. BMW Canada was FORCED to replace those vehicles by TRANSPORT CANADA!!! BMW, BMW Canada, and BMW West Island all knew about how those vehicles were trapped in massive amounts of salt, water and snow for weeks, corroding the undercarriages and engines etc. and they knowingly sold these vehicles to unsuspecting customers!!!! How would you like to purchase a brand new vehicle for $55,000 (some vehicles were $100,000 by the way) and more, not knowing how it sat corroding in salt water and snow, almost to high enough to reach the roof for 3 weeks?!?! Wow!! BMW West Island and BMW knew about it and didn’t care. They just wanted to grab peoples money!!! Very dishonest company!!! And if it wasn’t for Transport Canada, nobody would have known about it, and BMW wouldn’t have replaced those vehicles. They only replaced them because they were forced to by Transport Canada!!! They don’t honor the warranty, they have very poor service with incompetent mechanics. You’ll wait hours and hours, and days for your vehicle and it will never be fixed. There is not one mechanic there that is competent enough to fix a recurring problem. Because now #BMWCanada uses cheap parts from China that they don’t even know how to fix. They don’t honor the warranty, they don’t replace parts that are under warranty. They just waste your time and never replace what needs to be replaced. They don’t care how many times you bring in your car, but they still can’t fix anything. And if you change tires there, you will wait all day. Any job done at service, no matter how small, you will have to wait till the end of the day to have your vehicle ready. They wait till the end of the day to call everybody to say that their vehicles are ready. If you call, the receptionist will always forward your service call to voicemail and say that the person is already on another line. You will never be able to get through to service when you call, you will always get voicemail. And then when service calls you back, they put some ignoramus on the phone who can barely understand what you are saying. When I bring up my recurring and defective problems up to them on social media, they say that I refused service! I have brought my vehicle into service multiple times for years, only to walk away disappointed, and problems not fixed!! The service Manager, Richard told me that it’s not up to me to decide what needs to be replaced. Even though there is an obvious manufacturer defect with my screen. How rude to ignore that the defective part needs to be replaced! They just ignore and never replace parts that need to be replaced, even after numerous failed attempts at fixing it. It’s a no brainer, but for them, they really don’t care. And BMW Canada didn’t do anything about it either. For this reason, they don’t even deserve a 1 star review. Then they go around on social media posting photos of new unsuspecting customers with their new vehicles, smiling at the big red bow that they placed on their new vehicle. BMW West Island, it will take a xxxx of a lot more than a big red bow on a car to fix your train wreck. More

Generally poor service The service department is unorganized not well managed. I have had them leave food wate in my car after 60+km road test and invoice says 25km (joy ri The service department is unorganized not well managed. I have had them leave food wate in my car after 60+km road test and invoice says 25km (joy ride), several service visits the car was not reassembled fully. Repeat visits to get the repair done. Long to get appointment. On the up side salesman David on of the best I have ever had (would give him 5 starts). More

Total lack of respect for the client?! While they represent one of the finest cars on the market they cannot handle the services. This was my second appointment for a regular service and ag While they represent one of the finest cars on the market they cannot handle the services. This was my second appointment for a regular service and again terrible (oil change and winter tire change took them 2 full days). Management needs an immediate re-vamp to keep this dealership in order! Anyway - Laval is not much further - I have given up with these people!! More

Left waiting, for simple oil change I have an oil change prescheduled appointment and showed up on time! They preferred to service clients who were late today due to weather, but paying I have an oil change prescheduled appointment and showed up on time! They preferred to service clients who were late today due to weather, but paying customers. My service is included in my agreement . Will take between 2.5 to 3 hrs here. Service representative also has the nerve to say, “oil change takes very long”. (In the past it took 1 he max). Pissed customer. Never returning to West Island . More

Terrible Service Ever....never again Been twice and never again with there non-sense and no idea what they do for BMW. Horrible experience with them when I ask to put brand new battery an Been twice and never again with there non-sense and no idea what they do for BMW. Horrible experience with them when I ask to put brand new battery and took more than 4 hours to find out how to start the car. Lots of excuses and charging 4 hrs for nothing. Second, it was for engine vibration and misfire, again they cannot determined what's trigger the misfire. They recommend anything to change parts which has nothing to do. Finally they ruin the driver window panel with spell of water either when they wash or left the window open while its raining??? What the heck :( not really a happy camper after all. More

Unprofessional We had an appointment to finalise a deal and I had to drive 30 minutes to know when I got there that the car was sold.... The unprofessional sales per We had an appointment to finalise a deal and I had to drive 30 minutes to know when I got there that the car was sold.... The unprofessional sales person didn't take a minute of his day to call back the client not just to ask him if he was still interested but simply to advise him that the car was sold!! I change my car every 2-3 years and never expected to get service like that at BMW!!! Would never go back and will definitely tell all my friends and family about that experience... BMW sales people should learn to be professional... More

Richard Tardif and Team Mr. Richard Tardif (Customer Satisfaction Manager) called me after a misunderstanding with a salesman. He is a very respectful and honest person. He d Mr. Richard Tardif (Customer Satisfaction Manager) called me after a misunderstanding with a salesman. He is a very respectful and honest person. He does his job well and represents BMW well. We came to an agreement and because of him I regained trust in BMW West Island. He also recommended me a great salesman as my father in law was looking to purchase a car. Anyway great job to Mr. Richard Tardif, Dominic Grothe (Sales) and Mike Nazar (Service) More