BMW London

Happy X1 Service Experience The service at BMW London was excellent and they completed my vehicle in a timely manner. Every employee I interacted with has amazing customer servic The service at BMW London was excellent and they completed my vehicle in a timely manner. Every employee I interacted with has amazing customer service skills. Highly recommend this location! More

Disappointing Sales Staff Some of the sales people there are great, but some literally don't care AT ALL about customers... I don't mind if you have to say "no" for whatever re Some of the sales people there are great, but some literally don't care AT ALL about customers... I don't mind if you have to say "no" for whatever reason (i.e. busy, time constraints, etc), but please don't lie and make up some lousy excuse. More

The worst service department I’ve ever dealt with. Looking forward to getting out of this x5 (which I love) just so I don’t have to deal with this dealer anymore. Looking forward to getting out of this x5 (which I love) just so I don’t have to deal with this dealer anymore. More

Disappointing Service Experience I am a new BMW owner, formerly a Lexus owner, and went to BMW London for my very first service visit. When I arrived at the service department, the i I am a new BMW owner, formerly a Lexus owner, and went to BMW London for my very first service visit. When I arrived at the service department, the intake process was ok ... not great, but ok. When I picked up my vehicle at the end of the day, there was no service advisor on staff to walk me through my invoice and address some problems I was having with the navigation system. The behavior of the girl at the counter was aloof and condescending and told me to call back the next day. She never bothered to even say "thank you" before I left. As it turns out, they did not fix my navigation issues. I responded to their online customer survey and outlined my concerns about my experience. In response, Dave Brown contacted me by phone and the very first thing he says is "What can I do for you?" I don't know if he was trained to respond this way or having a bad day, but it certainly didn't make me feel like he gave a xxxx. I emailed Sean Finn (Service Manager). Sean chose not to respond to my email so as a last resort I emailed the Dealer Principal to let him know what happened. The Dealer Principal also chose not to respond to my email, but instead forwarded it to Sean Finn. Sean left me a voice message the next day. I returned Sean's call but I never heard from him again. The only thing worse than an unhappy customer is mishandling that customer's complaint. BMW London is an example of how not to do it. Clearly they are not concerned with losing my business. I am exploring options to have my BMW serviced elsewhere. More

17 years of great sales and repair service I bought my first BMW in 2002 and have had the pleasure of driving at least 8 new, demo and used vehicles all acquired at the dealership during this p I bought my first BMW in 2002 and have had the pleasure of driving at least 8 new, demo and used vehicles all acquired at the dealership during this period. I am particularly pleased with their service and parts department. Every one of the staff are both experienced and helpful. They were all particularly helpful in keeping my 2003 Z4 on the road for just over 15 years and they are now helping an old man keep his 10 year old 3.5 Z4 running like a top! It is good to be part of the family here! More

Purchasing a car Having just purchased my fourth BMW through this dealership I can't say enough about what an enjoyable experience it was dealing with Chris Yeoman and Having just purchased my fourth BMW through this dealership I can't say enough about what an enjoyable experience it was dealing with Chris Yeoman and associated staff members on my latest acquisition. Thank you all. More

Avoid this place!!!! The sales manager Sean is a scammer. Avoid this place or risk years of financial regret. Far better and more trust worthy dealerships in sw Ontario. The sales manager Sean is a scammer. Avoid this place or risk years of financial regret. Far better and more trust worthy dealerships in sw Ontario. More

Dont get a BMW Have used x6 taken into this dealer for service countless times spent over 10k in repairs now over 2 years and the service is terrible they never answ Have used x6 taken into this dealer for service countless times spent over 10k in repairs now over 2 years and the service is terrible they never answer there phone and am certain they have rookie mechanics who dont know what they are doing. With the 10k debt additional we are carrying I could have bought another reliable car with more reasonable expenses and service elsewhere. Not worth the luxury of having performance and handling of BMW. More

HORRIBLE CUSTOMER SERVICE ( SPOKE TO MEGAN IN SERVICE) Spoke to Megan three times so far. First time she said one thing and second time another. I called back to figure out what is what. Turns out first t Spoke to Megan three times so far. First time she said one thing and second time another. I called back to figure out what is what. Turns out first time was correct( all diff information) ignored my comments just went strsight to : woulf you like to book an appointment?". No apology or even recognition of mix up. Both times said has me booked in when I NEVER booked an appointment. So rude and unprofessional. More

Horrible Customer Service Sales wise, I was tossed around a lot. They pushed my delivery date back 3 times with no apology. Service wise they screwed up my first oil change. Sales wise, I was tossed around a lot. They pushed my delivery date back 3 times with no apology. Service wise they screwed up my first oil change. Phone etiquette is lacking and availability for appointments is horrendous. I will not purchase a car here again. More