BMW London

worse diagnose i took my bmw 7 to this dealer (bmw london) cause the A/C not working to get it diagnose charge is one hour $155 plus tax i said ok after waiting for i took my bmw 7 to this dealer (bmw london) cause the A/C not working to get it diagnose charge is one hour $155 plus tax i said ok after waiting for 10 days for an appointment i took it in ,5 hours later they call me and tell me there is Freon in the system(which is i know) but if we go further with diagnose its $300.00 more so total of 455.00 plus tax ,,,what a rip off. so they bring you in then they give you the bigger hit, so i burned 175.00 and walked away i will never ever go back. i took it to a local mechanic and problem was burned relay cost me $30. bmw knew what the problem was but they want to suck people blood. thank you bmw London YOU ARE THE WORSE service ever. gus More

Worst bmw dealer ever I have been to about 6 bmw dealer in Ontario and bmw London is the worst ever. They didn’t give a xxxx to customers at all trade you like a idiot. I have been to about 6 bmw dealer in Ontario and bmw London is the worst ever. They didn’t give a xxxx to customers at all trade you like a idiot. More

Worse BMW in Ontario It was the first and the last time I visited this location when the staff didnt show and professionalism in customers service. Service and sales has z It was the first and the last time I visited this location when the staff didnt show and professionalism in customers service. Service and sales has zero yes zero customer service experience. They should be all fire and replaced with robots cuz robots are friendlier than these people in that location. Never go there unless no one else can service your car, in fact I recommend driving to another city for service if you can.. More

Excellent service consultant While I had some unfriendly service experience in 2016 the last two years have been very good to excellent, enough to restore my faith to continue dea While I had some unfriendly service experience in 2016 the last two years have been very good to excellent, enough to restore my faith to continue dealing with this dealership. More

This location sucks I had a horrible time there. They said they fixed my car that had an oil leak so I took it home thinking that was the end of that...next time I know I I had a horrible time there. They said they fixed my car that had an oil leak so I took it home thinking that was the end of that...next time I know I get a call a week later from them telling me I have to come back in to finish the job. I don't know why they didn't tell me that when I was there the 1st time. Then when I went in for my appointment they couldn't find me in the system..nothing was booked. So the lady offered to send valet for my next appointment. They charged me $33 For the valet even tho it was their faults. I would never go there again. More

New Bmw X5 Purchase Roy Found Sales staff Down to earth and Knowledgable. They took the time to answer all my questions Thourghly. On the test drive found salesman had compl Found Sales staff Down to earth and Knowledgable. They took the time to answer all my questions Thourghly. On the test drive found salesman had complete knowledge and understanding of the controls and equipment in the car. Learned more stuff in the 20 minute test drive than i had from the previous dealership i bought my last BMW From. More

Customer Service at BMW London Yes if you want to buy a brand new BMW car you can go to different dealerships, but the difference at BMW London is there Service Department. Having Yes if you want to buy a brand new BMW car you can go to different dealerships, but the difference at BMW London is there Service Department. Having driven luxury sedans for over 40 years, I know outstanding service when I see it. From making the appointment to dropping off the car, getting it serviced and pick it up again, it is a stress free experience. Needless to say, I am a perfectionist and I take a careful look at my car. It has been serviced, washed inside out and everything is in perfect order. Never had I to come for a follow up appointment, because the job was not done right the first time. The whole service department seems to be on the same page and they want the customer to be happy and I tell the salesmen that the most compelling reason for me to buy a another new car at BMW London is their service department. They make sure my BMW ownership is the most enjoyable experience that it can be, worry free. When friends ask me how good the BMW London service department is, I tell them, if I were the owner of the dealership, they could not treat me any better. They treat me so well that I often look around to make sure I am not on "Candid Camera". I could not think of a single item how they could improve on their service, They are perfectionists too. More

Great salesperson: Susan Miletec-Mizzi Finally decided to get a BMW after also being spoiled with an Audi and Mercedes. Susan Miletec-Mizzi was fantastic from the minute we came into the de Finally decided to get a BMW after also being spoiled with an Audi and Mercedes. Susan Miletec-Mizzi was fantastic from the minute we came into the dealership. She took all the time we needed, knew the cars as well as anyone... and did whatever she could to gives us what we needed to know make a decision. From the time we picked up the car (she drove me to the dealership) to now a month later, she has followed up to make sure all is ok. Susan arranged to have all servicing done on the car before pickup, made the trip to our house to drop off the registration, and just now alerted the service dept. that I would be calling to bring in the car for a small repair. It doesn't get any better than that!! Oh yeh... we love the car too!! More

Excellent customer service Chris Yeoman made our latest BMW purchase as easy as it could be. Also a very personable salesman to deal with. We hope to deal with him again on ou Chris Yeoman made our latest BMW purchase as easy as it could be. Also a very personable salesman to deal with. We hope to deal with him again on our next BMW. More

The worst in Client Care Was trying to make an appointment for my yearly oil change on my 2016 BMW X5 plus another appointment to look at the Eco Mode last year I went there f Was trying to make an appointment for my yearly oil change on my 2016 BMW X5 plus another appointment to look at the Eco Mode last year I went there for a recall and ask them to check that aswell for it was not working properly which they forgot to check!! Even though the car was there for almost two days of the recall so now I figured let's do this again. Now new policy BMW insurance if you need a loner $30 a day I can't believe this I just had my GMC fixed no-questions-asked loaner iwas ready to go and no $30.00 charge I can't believe this no matter how long you are a customer and even though I'm coming back for their error in not checking tge Eco loke i asked a year ago they're charging me $30.00 for a loaner and cannot guarantee that I will have my car back the same day even though I'm giving them a week's notice to make the appointment !!How ridiculous is this BMW shame on you!!Eat the cost or better yet change insurance companies ! Especially to long term clients! Just sent an email to the owner Mr.Defield..awaiting responce! More