BMW Grand River

new vehicle purchase Great to deal with Mia once again on the purchase of our vehicle. Mia goes above and beyond to make the experience enjoyable. Thanks Mia Great to deal with Mia once again on the purchase of our vehicle. Mia goes above and beyond to make the experience enjoyable. Thanks Mia More

Very bad experience I bought 2014 X3 I was told that before delivery the car will be clean, and repaired if any, will be delivered like new. What I found at the time of I bought 2014 X3 I was told that before delivery the car will be clean, and repaired if any, will be delivered like new. What I found at the time of delivery: 1. scratch on rear bumper and front right bumper 2. steering wheel doesn't warm up 3. dirty inside, they didn't even clean the car !! when I noticed these and informed the sales rep, he called his manager. the manager said, "you bought an old car, what else you expect" very rude...and finally they didn't fix those scratches. More

Nice to have a good sales person for a change! James was the most pleasant sales person I have dealt with at a dealership in decades. Low pressure, non-invasive, no jargon. Told me his opinion, sha James was the most pleasant sales person I have dealt with at a dealership in decades. Low pressure, non-invasive, no jargon. Told me his opinion, shared some advice but left it to me to make up my mind. Carly was equally easy to deal with (Business Manager). They both made the experience very pleasant, easy and actually fun. I will recommend them both! More

Sales and Service MINI Sales department was very professional, listened and did not sell! Matched us to vehicle we wanted. Service on all 4 mini's we have owned was except Sales department was very professional, listened and did not sell! Matched us to vehicle we wanted. Service on all 4 mini's we have owned was exceptional with no unnessecarry expenses. More

Rudest, most crooked service department Let's start with advisor named Rafael, mind blowing rude person who has zero understanding of any customer service. Rest of the staff, gives 3 diffe Let's start with advisor named Rafael, mind blowing rude person who has zero understanding of any customer service. Rest of the staff, gives 3 different answers each time you call and ask same question. Quote on the phone for fluid change was $180 on the phone and $1765 when we got there. AVOID THIS DEALERSHIP at all costs. and after going some research, found that Quinn auto has DOZENs of outstanding lawsuits against them, no surprise whaysoever More

Excellent customer service! I drove 3 hours to look for a vehicle. I came into the dealership not knowing a lot about the BMW product. Kassidy was extremely personable...the perf I drove 3 hours to look for a vehicle. I came into the dealership not knowing a lot about the BMW product. Kassidy was extremely personable...the perfect person to work the front lines and navigate me through the process. She is very knowledgable but at the same time...not pushy. Her kind, high spirited, professional disposition made a huge impact on me. She lead me in the right direction to purchase the perfect car for me and has kept in contact to ensure I am happy with my purchase. I can't say enough positive things about Kassidy....she is a gem and hopefully BMW knows how valuable she is to their company. I would gladly make the drive to deal qith her again! More

The service was excellent by Kassidy Sequin I would recommend Kassidy to our family and friends. She was very professionaly and answered all our questions. She found us our dream car. Overall I would recommend Kassidy to our family and friends. She was very professionaly and answered all our questions. She found us our dream car. Overall service was great at BMW Grand RIVER. More

Great service by Javed Minhas Javed We were very professionaly taken care if. All our questions were answered. We would certainly recommend him to our friends and acquaintances. Javed We were very professionaly taken care if. All our questions were answered. We would certainly recommend him to our friends and acquaintances. Overall the service is excellent at BMW. Antoinette Lund-Nielsen More

This dealer moved to Kitchener and is now BMW Grand River The same owners, etc, but now on Victoria Road and called BMW Grand River. My one service experience with them was excellent. They diagnosed the probl The same owners, etc, but now on Victoria Road and called BMW Grand River. My one service experience with them was excellent. They diagnosed the problem effectively and provided two options for a fix. More