BMW Autohaus

Terrible experience with BMW Canada and all the dealerships but so far the worst is BMW Autohaus. I have had 4 different cars with them and they never take care of you when you need them. I never g dealerships but so far the worst is BMW Autohaus. I have had 4 different cars with them and they never take care of you when you need them. I never go to them unless something is really broken. Their service department tries to rip you off as much as they could with super high prices and also refusing the warranty, tire protection etc. My last experience with them was buying out my lease car. I wanted to do that, shake hands and leave. They charged me 999$ plus tax extra for early lease buy out and 1166$ to give me safety. They did not let any other dealership to buy the car or do the safety. BMW makes good cars but they will lose their customers over time. More

I recently purchased a 2014 BMW in a private sale. With this dealership being closest to me, I thought it would be a good fit to get future service with/at - I reached out to them to try to bring it With this dealership being closest to me, I thought it would be a good fit to get future service with/at - I reached out to them to try to bring it in and get a bit of help on how to use some of the software in the car, as I did not get a owners manual with the car. When I spoke to the receptionist, she told me there would be a $100 fee. Shocked, I asked to talk to the manager - a guy named 'Nav' - the new car sales manager. If you ever want to deal with a personality that is rude, and downright ugly - talk to this guy. He basically told me 'we are not a charity and will not do this for free' - I said, great way to represent your brand in front of new potential clients. Stay away from these greedy grease xxxxx. Forget used car dealerships, just go to Nav! More

I bought my BMW from this dealer in Mrach. . The person who sold me this car his name is Jeff ..he sold me this car as BMW certified, he was very nice at the time of sale . After receiving . The person who sold me this car his name is Jeff ..he sold me this car as BMW certified, he was very nice at the time of sale . After receiving the car I found out that there was an air leak from the moon roof , I asked how come it was BMW certified and it has this issue? He said things happen!!! He took it to fix . Then after fixing i asked him to send me the BmW cirficat, he said they don't do that !!! I called another BMW dealer and asked if they give certification, so I called him back and have to fight to get him to send me a hand written form !!!! ( BMW Dealer ) Later on I found a very small scratch on the driver door called to fix it , He said it is a very minor scratch not bad!!!!! I asked, but this car should BMW certified he said let me see when I can come to your house and fix it ... That was 2 months ago....never heard from him again. It looks like they just take your Business, but they don't want the after sale customer service work !!!!!!! More

Garbage. For a BMW, Bmw Autohaus is most disappointing dealership i have ever visited. Everyone is totally rude. Sales managers just sit on there xxx*s and th For a BMW, Bmw Autohaus is most disappointing dealership i have ever visited. Everyone is totally rude. Sales managers just sit on there xxx*s and there sales people follow there mangers. Was ready to buy a $80,000 dollar car. Nobody was there to look after me. I took my business to BMW Parkview. stay away from autohaus. More

With the serious intention of buying a new car, the representatives of this dealer has very low level of customer service, especially their pre-owned manager (Omar) who low xxxxx every car appraised an representatives of this dealer has very low level of customer service, especially their pre-owned manager (Omar) who low xxxxx every car appraised and then brags how he gets rewarded by BMW based on his profit contributions. In my case, Autohaus had a new car that was spec’d the way I wanted it and in return, I was trading in my car. Omar provided a low valuation which was nearly $4,000 lower than 3 other BMW dealers within the GTA. When questioned, he could not provide a justification to his valuation, outside of his subjective viewpoint. Furthermore, he ridicules that I am wasting his time and YET, I am the customer that drove across the city just to honor a booked appointment. If you want ultimate dealership experience to get into an ultimate driving machine, please do not go to BMW Autohaus as they do not believe in offering good customer service and/or experience More

Salespeople have no idea what they're doing. Terms on buy back ridiculous. Safety must be done at dealership at double,$ and $1k tacked on to price under "admin fee" which is basically processi Terms on buy back ridiculous. Safety must be done at dealership at double,$ and $1k tacked on to price under "admin fee" which is basically processing registration. Absolutely ridiculous! Service done at markham location and every time car was in service something else would break down. 1st time thought coincidence but happened every time it was in service. Hmmm?? Don't trust dealership to do my safety because whatever they mess up will be up to me to pay for. Love my car but will never buy another bmw because of the people I have to deal with. Drove Audis for 8 years and never had any problem and felt like a VIP everytime I took my car in for oil change. That's a class act! BMW makes you feel like garbage! More

Not helpful at all. Matt Bahmani, first he looks at what you are wearing and your car and you can see he is judging you, he only cares if you are willing to pay whatever he puts on the paper and not going t you are wearing and your car and you can see he is judging you, he only cares if you are willing to pay whatever he puts on the paper and not going to go over anything but to get your signature and move on to the next person. I don't recommend him since he was not helpful in anyway and did not seem to be willing to work. More

I have been looking to upgrade my current BMW and after weeks of deliberating, decided on purchasing the right M2. My fiance has been assisting me with car shopping and we decided to go see a pre-owned weeks of deliberating, decided on purchasing the right M2. My fiance has been assisting me with car shopping and we decided to go see a pre-owned M2 at BMW Autohaus. We drove across the city in the middle of rush hour to arrive for our 6 PM appointment. Upon arriving, we were shocked to see that it was still sitting in the pre-owned basement. We had intentions of test driving the vehicle and sitting down to discuss numbers. However, after asking several times, we were refused a test drive which was utterly unbelievable. My fiance drives an e92 M3 and his family purchased a brand new X3 M40i from BMW Autohaus LESS THAN A YEAR AGO. We have shown loyalty to this dealership and our credibility should not have been questioned. We would have been willing to do whatever it took to take the vehicle for a test drive because I of course did not want to purchase a vehicle I had never driven. We were given several excuses: - "It's an M car." ... Okay? Do you think M drivers come to a dealership to look at the cars? News flash, this is 2020. I could have gawked at the car online. To be honest I wasn't thrilled about having to visit a dealership during the pandemic anyway and I'm currently not visiting stores if I don't REALLY have to. I wasn't able to see anything in the dim lighting basement anyway. - "It's raining." ... Surprise! It rains and snows half the year here in Canada!! My current *lowered RWD BMW* is on the same tires that the M2 has. Trust me, I am no stranger to driving in inclement weather. - "We have to re-prepare it for display." Do you want to display the car or do you want to sell it? I work for a competing dealer group and I don't know if this is a shock to you, but we hire detailers solely for this purpose. If you didn't lose business over your awful customer service maybe you would be able to afford to hire a few. I truly just wanted to be certain the M2 was the right car and truthfully, I wasn't sure if I was set on the black one at BMW Autohaus but after seeing it in person I was ready to discuss a deal. I will likely be settling for the second-best M2 I found in BC because after this experience, I do not want to give BMW Autohaus my business. Let me be clear: ** I am willing to go through the headache of shipping an identical M2 from across the country because I was so appalled at the level of service provided here. ** Above all, if all the aforementioned concerns were problems, it should have been communicated to us BEFORE we drove across town for our appointment which we booked hours before. It should have been communicated to us that M cars are not often let out for test drives. And/or, it should have also been communicated to us that there may have been a better day/time for an appointment if a test drive was required. On our way out, my fiance spoke to the NCD sales manager who said he would speak to the pre-owned manager about a test drive. We waited for nearly half an hour and it was clear that we had been forgotten. The funny thing is, while we were waiting for an update from the manager, we left the dealership and called BMW Toronto immediately. Their M2 was also in the showroom and not on the lot, but they were going to make it work for us and were willing to get it out on the road last-minute. Unfortunately, after wasting our time at Autohaus it was too dark for a test drive and we decided to reschedule for a better time with them. BMW Autohaus, you legitimately lost out on a $50,000 sale for your bad communication. Sorry, but I wasted one evening with you. Not going to waste another moment. Bye. More

A big thank you to Dean, and Rad and Rob . They assisted us immediately when we needed quick help when we accidentally locked our own car doors. They were serious , professional and very helpful. They did us immediately when we needed quick help when we accidentally locked our own car doors. They were serious , professional and very helpful. They didn't make us look bad or foolish. Thank you More

great service thank you Irene Bumgara for the excellent service.It will be a pleasure to do business with you in future.Irene has been exceptionally patient and kin thank you Irene Bumgara for the excellent service.It will be a pleasure to do business with you in future.Irene has been exceptionally patient and kind.Also a big thanks due to Eva for going out on a limb to resolve the problems created by Covid 19. More