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BMW Aurora

Aurora, ON

4.9
167 Reviews

55 Goulding Ave

Aurora, ON

L4G 4A2

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167 Reviews of BMW Aurora

November 02, 2021

my sale rep Michael Mantuano was fantastic. I did not feel pressure at anytime I was with Michael. He was calm and very very pleasant to work with. More

by ssananik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mantuano
November 02, 2021

Amazing customer service. Would recommend everyone to SPECIFICALLY go to bmw Newmarket if they are considering purchasing a bmw You guys were incredible. Thanks for everything More

by Josie_diiorio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
October 31, 2021

I hope I can give 0 star, BMW Newmarket deserves it. After deposit, they broke the contract in rude manner, I have never met or heard it before walked in BMW Newmarket location. More

by Amanda
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter, Stefano Serpa, Kyle Black, Frances Fan, Neil Stewart, Bridget Adamo, Michelle Chen, Disco Davoudi, Tony Ramundi, Gautam Shah, Brittany Scott
October 20, 2021

Excellent service experience from BMW Newmarket. I will go back to BMW Newmarket for other services as well More

by Uptil83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yasin and John
August 24, 2021

So I saw an ad on autotrader for a 2020 440 grand coupe So I saw an ad on autotrader for a 2020 440 grand coupe that got discount from $71,000 to $61,000. I contacted them and ask to see if the car is av More

by Anthony Ha
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stefano Serpa, Kyle Black, Frances Fan, Neil Stewart, Bridget Adamo, Michelle Chen, Disco Davoudi, Tony Ramundi, Gautam Shah, Brittany Scott
July 16, 2021

Friendly staff when I called to book service appt. When I brought my car in, everything was very quick and I got my car back within time frame I was told. More

by Wendy Jennings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheldon
Jul 16, 2021 -

BMW Aurora responded

Thank you so much Wendy. We hope to see you soon.

July 07, 2021

No complaints! All was done on time, efficiently and in a safe manner while following all necessary coviid protocols. The staff was very friendly and courteous. More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
Jul 09, 2021 -

BMW Aurora responded

Thank you for the positive feedback, Lisa! It is greatly appreciated.

March 19, 2021

When I originally purchased my vehicle in 2018 the dealer was very courteous and welcoming. The vehicle was beautiful and has been a pleasure to drive for the past 2 1/2 years. Hence BMW is a very well made More

by ride2live
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Kim- Service Manager
Mar 19, 2021 -

BMW Aurora responded

We apologize you had a negative experience. We strive to create the best possible experience for everyone. With this in mind, If we can be of further service regarding your concern, please don’t hesitate to reach out to our store General Manager Marie Colby via email m_colby@bmwnewmarket.ca

Mar 25, 2021 -

ride2live responded

I am a bit confused by your response. Your service manager John Kim refused to even look at my vehicle. Now that a I have posted a review of my experience at your dealership, you want me to reach out to you and express my concerns which are clearly stated in my review. The real questions are, how are you going to make this right? How will you repair my vehicle paint finish? And why would something like this occur at a BMW dealership to a customer that has spent almost 90,000 for a vehicle.

March 15, 2021

BAD service at all. I have to fight with them to use my coverage. I really like BMW, We have 3 cars all of them BMW, but the customer service pushing me to switch to different luxury car maker. No more dea More

by gator_defence
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Some one from service I do not remember the name
Mar 19, 2021 -

BMW Aurora responded

We apologize you had a negative experience. We strive to create the best possible experience for everyone. With this in mind, If we can be of further service regarding your concern, please don’t hesitate to reach out to our store General Manager Marie Colby via email m_colby@bmwnewmarket.ca

March 01, 2021

If I could give them a negative review I would. I bought a BMW X6 from this dealership not too long ago. A month into having it engine light came on, sound stopped working, comfort access handles working, d More

by rolla.hussain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marie Colby, Leo Annarajah
Mar 05, 2021 -

BMW Aurora responded

Hello Rolla, we apologize for this matter and understand your concern. We work hard to offer quality and professional service and I'm sorry that we didn't meet your expectations. We will look into this matter to ensure all our customers are taken good care of.

Mar 05, 2021 -

rolla.hussain responded

This is the 5th time I’ve been told this matter will be ‘ looked into’. I have the emails of the staff telling me the same thing and then never responding to another email after that. I’m absolutely positive you will not look into anything I will wait and see.

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