BMW Aurora

Friendly staff when I called to book service appt. When I brought my car in, everything was very quick and I got my car back within time frame I was told. I brought my car in, everything was very quick and I got my car back within time frame I was told. More

No complaints! All was done on time, efficiently and in a safe manner while following all necessary coviid protocols. The staff was very friendly and courteous. a safe manner while following all necessary coviid protocols. The staff was very friendly and courteous. More

When I originally purchased my vehicle in 2018 the dealer was very courteous and welcoming. The vehicle was beautiful and has been a pleasure to drive for the past 2 1/2 years. Hence BMW is a very well made was very courteous and welcoming. The vehicle was beautiful and has been a pleasure to drive for the past 2 1/2 years. Hence BMW is a very well made vehicle. The dealer on the other hand , not so much. My vehicle included servicing for 4 years, basically oil changes anything else extra. I dropped my vehicle for an oil change as I have done before and when I returned to pick it up the paint finish was completely tarnished. The clear coat has been scratched all over basically due to their incompetent handling of the vehicle while giving me a complementary car wash which I now had wished that I turned down. The scratches go up and down left and right basically a complete disaster. I asked the service advisor David Lui how we could make this right and his service manager John Kim treated me like garbage and refused to even look at the vehicle or apologize and even discuss the idea that a mistake may have been made. He asked me to leave and implied it was normal for black cars to have there clear coats tarnished after a wash. I believe they may have washed my vehicle with a broom stick and power wash. I have meticulously maintained my vehicle by touch less car washes a microfiber waxing and now because of incompetence and lack of integrity in acknowledging the damage down to my vehicle, I am left with a vehicle that looks older then my 13 year old pickup. I am now looking for some monetary recourse as a result of their refusal to make things right. Shop at another BMW dealer if you wish to purchase from this brand otherwise you will have to deal with people of no integrity basically they don't care about you just your money. More

BAD service at all. I have to fight with them to use my coverage. I really like BMW, We have 3 cars all of them BMW, but the customer service pushing me to switch to different luxury car maker. No more dea coverage. I really like BMW, We have 3 cars all of them BMW, but the customer service pushing me to switch to different luxury car maker. No more deal with you! More

If I could give them a negative review I would. I bought a BMW X6 from this dealership not too long ago. A month into having it engine light came on, sound stopped working, comfort access handles working, d a BMW X6 from this dealership not too long ago. A month into having it engine light came on, sound stopped working, comfort access handles working, doors started smoking because fuse burnt out which caused 3 electrical issues to stop working ( push start, access handles and sound). I had a coolant leak where engine started smoking and I couldn’t drive the car and had to get it towed. I bought every warranty this dealership offered( over 7000$ in warranties). None of my issues have been covered by the warranties they sold me. I’ve called to talk to Leo the used car sales manager several times and he ignored my calls and emails. I also called several times and left a message for the GM to call me back. She didn’t. I sent in a formal letter to the General manager Marie Colby took her two weeks to even acknowledge she got the letter. She told me she’ll call me back on Monday ( 3 weeks ago) still no call back. They were suppose to reimburse me for the diagnosis that cost me 300$ to see why the engine light came on two weeks into having the car. 3 months later the reimbursement cheque is still no where to be seen. The vehicle needs over 9,000$ in repairs according to the diagnosis. and I’ve spent already 3,000$ On basic repairs for the vehicle to function safely. I’ve done 3-4 diagnosis scans which alone cost 900$ All within the first month of having the vehicle. It’s clear they do not value their customers and just want to make sales. I bought from a BMW dealership and over paid and bought warranties for this exact reason to avoid all these headaches and issues. But it’s all a scam and the staff is just there to get paid no one gives a xxxx or keeps their word when it comes down to it. They’re just nice to you and know how to call back when they want your money. 👍🏻 More