BMW Aurora

Vehicle Purchase at Serpa BMW I decided to get another BMW after not having owned one for many years, After carefully reading the reviews on various dealerships in the GTA, I decid I decided to get another BMW after not having owned one for many years, After carefully reading the reviews on various dealerships in the GTA, I decided to visit Serpa BMW. As soon as I got there, I could tell that this dealership was taking pride in its business. It looks very modern and clean, and its employees are very helpful and friendly. I had seen several vehicles online that I thought might be of interest to me. Tony Ramundi happened to be the salesperson I got to speak with when I contacted Serpa BMW. He made the purchase experience extremely positive with his expertise, helpfulness and patience. He did not mind bringing several cars to the front for me to test-drive. At no point did I feel pressured to make a decision. (I would have left had that been the case) I also had the pleasure to meet Stefano Serpa and Bridget Adamo. When I did pick my car, everything was dealt with in a very efficient manner. Communication was great. Thanks to Bridget Adamo I was always informed about the status of the delivery date and the preparations leading up to it. The team at Serpa BMW is very diligent as they put the vehicle through another extensive check during that time. Bridget Adamo made all the necessary arrangements for the vehicle to be ready by due date. When I picked up the car - ahead of the agreed upon due date {!} the car was sparkling in showroom-condition. Tony Ramundi also took the time to give me proper instructions on all the functions the car has to offers. It has been a real joy to deal with Serpa BMW and their awesome sales team. Thank you. More

Excellent Service - Delivered more than promised! I have owned many different BMW's for the last 15 years. And I have dealt with almost all the GTA BMW dealerships (Almost all of them let downs). I ha I have owned many different BMW's for the last 15 years. And I have dealt with almost all the GTA BMW dealerships (Almost all of them let downs). I have never had a better experience than I had this time working with Kyle Black, Michelle Chen & Stefano at Serpa BMW. Kyle has been absolutely amazing, calling me to let me know what is going on and getting me the best deal. He has absolutely made my purchase a breeze. He delivered more than he promised, and delivered my car (which i needed ASAP before X-mas) a day earlier than agreed upon! This is my new permanent BMW dealer moving forward and i would highly recommend anyone looking for a BMW to call Kyle @ Serpa ONLY!!!!!! More

Absolutely top notch! Serpa BMW is the very model of what a car dealership should be. Both the sales and service departments are expertly managed, and the experience is alw Serpa BMW is the very model of what a car dealership should be. Both the sales and service departments are expertly managed, and the experience is always personalized, efficient and friendly. I have been a long-time BMW driver (over 25 years) and decided, after poor service at another dealership, to switch to Serpa. The difference is astounding. The service at Serpa BMW is impeccable, and my recent sales experience could not have been bettered. Serpa BMW is a class act! More

Courteous, Fast & Prompt.... Excellent in Every Sense This is an amazingly friendly and extremely efficient dealership in Ontario, Canada. Our BMW X1 35i purchase went thru so smoothly and successfully wi This is an amazingly friendly and extremely efficient dealership in Ontario, Canada. Our BMW X1 35i purchase went thru so smoothly and successfully within 3 days, thanks to the care and attention we received from every one associated with this dealership, especially from Stefano and Michelle. It is not only a pleasure to do business with them but also a joyful experience. Very highly recommended. More

Quick, Efficient and Friendly Service I recently traded in a leased 2011 328i that my wife and I had for over one year. We loved it and wanted to stay with BMW. Lease price was an issue I recently traded in a leased 2011 328i that my wife and I had for over one year. We loved it and wanted to stay with BMW. Lease price was an issue as we had taken over a very favourable lease. We were able to get a year end 2015 328i sport model that is above and beyond what we had hoped for. I dealt with Stefano and Bridget - they responded quickly and pointedly to all questions, found the perfect model for us and handled all the paperwork and insurance. Dropping off our old car and picking up our new car was easy and quick. Excellent service and we will definitely go back. More

Great Customer Care My rep Disco Davoudi was great. And Bridget Adamo was very helpful. They both were very welcoming, responsive and easy to get ahold of. Very professio My rep Disco Davoudi was great. And Bridget Adamo was very helpful. They both were very welcoming, responsive and easy to get ahold of. Very professional and overall great customer care. I have been to other BMW dealerships but Serpa's quality of service was top notch. More

Wonderful experience I recently purchased a pre-owned BMW X5. It was an wonderful experience. The sales staff was friendly, helpful, honest, and best of all.....I got a I recently purchased a pre-owned BMW X5. It was an wonderful experience. The sales staff was friendly, helpful, honest, and best of all.....I got a great deal. I love my vehicle and would highly recommend this dealership. Great job Serpa! More

Amazing staff, excellent customer service and experience! The staff at Serpa BMW are all so friendly and amazing at what they do. My husband and I had several questions/concerns about our 2014 BMW m235i befo The staff at Serpa BMW are all so friendly and amazing at what they do. My husband and I had several questions/concerns about our 2014 BMW m235i before we purchased, which they (Neil and Disco) promptly answered and did everything they could do to alleviate. Disco and Michelle went above and beyond to make us feel welcome (including our puppy!) and provide us with excellent customer service. Everyone (including the owner Stefano Serpa) was so professional yet down to earth. Oh, and we also got a great deal on our car! I would definitely recommend them! More