BMW Aurora

Car buying as it should be!!! On March 19th, my wife and went into Serpa and were warmly greeted by Gautam Shah. We told G that we want to test drive the X3 Diesel. We were offered On March 19th, my wife and went into Serpa and were warmly greeted by Gautam Shah. We told G that we want to test drive the X3 Diesel. We were offered coffee water while they prepared our test X3. The test drive was very good so we were now ready to sit down and see what will work for us. After a relaxed and informative conversation reviewing different option packages and availability, we decided to see if we can work out a deal on an X3 they had in the showroom. The entire sales process was professional, informative and relaxed. At no time did we feel any sales pressure whatsoever!!! Gautam showed us the numbers with no hidden charges or gimmicks. We were offered a good, fair and honest deal for the X3. As a previous owner of other luxury brands i.e. Mercedes Benz, Audi and countless other Japanese models, the experience at Serpa is BY FAR the best car buying experience I have ever had. I highly recommend Serpa to anyone in the market for a fair, honest and hassle free BMW buying experience. They do live up to their values - RESPECT, TRUST and ENJOY. Gautham, Bridget and Britney were wonderful to deal with. Top notch!!! More

Pleasure meeting Gautam at the Toronto Auto Show 2016 From the very moment we spoke with G at the auto show in Toronto this year, was when my wife and I knew we had to go to Serpa BMW!! We were introduce From the very moment we spoke with G at the auto show in Toronto this year, was when my wife and I knew we had to go to Serpa BMW!! We were introduced by G's co-worker, 'Brittany' who was very helpful and a pleasure to speak with at the show answering many questions that we had. I then asked if she was in sales, unfortunately she wasn't but then kindly led us to Gautam. From the very second we met Gautam we knew we wanted to visit him at the dealership, he made us feel very comfortable from that very moment. My wife and I were debating purchasing a new BMW, has I drove a 2014 Lexus IS 350 F Sport at that time. G led us through the way. The first time we arrived at Serpa BMW, we told G we are undecided on 4 different models we were debating between. My wife and I were all over the place, looking at the X5, X4, Gran Coupe and the Coupe. Ultimately with G's patience, expertise and knowledge he listened to everything my wife and I had to say and all our concerns about each model. Once he helped narrowing it all down, we decided investing in the coupe! Once again, with the patience G, (and my very picky choices and wants), G really help put the pieces of the puzzle together. G searched and searched for that perfect vehicle, he immediately began his search. G then located me the ultimate BMW, we stayed at Serpa till after closing and then the very next day he found my dream car (not the M4, but soon!!) a 2015 BMW 435i xdrive M Performance Coupe, black on black, everything my dream car wanted! When G called we headed back to Serpa and once again. With the warm, welcoming, knowledge, and understanding of G, we decided to deal that very evening!! He was so great that even after our purchase we have become friends with G and looking forward to a long lasting friendship!! To sum up my story, GO TO SERPA BMW!!!! Deal with G, he is the ultimate, most respectful, extremely knowledgable and the greatest listener! Keep up the amazing work Gautam, I wish you all the best with Serpa BMW, you are a asset to Serpa BMW!!!!! Yours truly, a extremely proud customer of Sepra BMW and Gautam Shah!!!!! More

Excellent service I recently purchased a BMW X3 from Serpa BMW in Newmarket, Ontario. The service from my first interaction through the pick up of my new vehicle was hi I recently purchased a BMW X3 from Serpa BMW in Newmarket, Ontario. The service from my first interaction through the pick up of my new vehicle was highly professional and responsive. I would highly recommend the dealership. It was far superior to my previous experience at another dealer. It was worth the drive to Newmarket. Gavin N, Toronto More

Exceptional (BEST BMW DEALERSHIP - PERIOD!!!!!) Hands down best customer experience received in a car dealership. Received top service from Gotham Shah (Sales/Manager), and the rest of the SERPA TEA Hands down best customer experience received in a car dealership. Received top service from Gotham Shah (Sales/Manager), and the rest of the SERPA TEAM! More

My First Purchase @ Serpa BMW I had great experience at Serpa BMW in Newmarket. Brittany Scott delivered my BMW to my house and she took the time to give me proper instructions on I had great experience at Serpa BMW in Newmarket. Brittany Scott delivered my BMW to my house and she took the time to give me proper instructions on all the functions the car has to offer. Brittany was very professional and extremely helpful . It has been a real pleasure to deal with Serpa BMW , specially Brittany Scott , who has very helpful, in teaching me all about driving my very first BMW. I would highly recommend any one looking for a BMW to call Brittany Scott @ Serpa BMW. More

2016 X1 After months of research and consideration on the leasing of a new vehicle. Serpa BMW made it happen. Stefano was very keen to my requirements and he After months of research and consideration on the leasing of a new vehicle. Serpa BMW made it happen. Stefano was very keen to my requirements and he thought "outside the box". Stefano was sensational. I have been to several other BMW dealerships and no-one was able to meet my needs and gain my business. The staff at Serpa BMW were friendly, professional and warm; it felt more like a family. The entire experience was very positive and I am delighted to recommend others to Serpa BMW. I love my new 2016 BMW X1. Ali More

Vehicle Purchase at Serpa BMW I decided to get another BMW after not having owned one for many years, After carefully reading the reviews on various dealerships in the GTA, I decid I decided to get another BMW after not having owned one for many years, After carefully reading the reviews on various dealerships in the GTA, I decided to visit Serpa BMW. As soon as I got there, I could tell that this dealership was taking pride in its business. It looks very modern and clean, and its employees are very helpful and friendly. I had seen several vehicles online that I thought might be of interest to me. Tony Ramundi happened to be the salesperson I got to speak with when I contacted Serpa BMW. He made the purchase experience extremely positive with his expertise, helpfulness and patience. He did not mind bringing several cars to the front for me to test-drive. At no point did I feel pressured to make a decision. (I would have left had that been the case) I also had the pleasure to meet Stefano Serpa and Bridget Adamo. When I did pick my car, everything was dealt with in a very efficient manner. Communication was great. Thanks to Bridget Adamo I was always informed about the status of the delivery date and the preparations leading up to it. The team at Serpa BMW is very diligent as they put the vehicle through another extensive check during that time. Bridget Adamo made all the necessary arrangements for the vehicle to be ready by due date. When I picked up the car - ahead of the agreed upon due date {!} the car was sparkling in showroom-condition. Tony Ramundi also took the time to give me proper instructions on all the functions the car has to offers. It has been a real joy to deal with Serpa BMW and their awesome sales team. Thank you. More