Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW Aurora
Aurora, ON
158 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
By Type
158 Reviews of BMW Aurora
March 07, 2016
Excellent service I recently purchased a BMW X3 from Serpa BMW in Newmarket, Ontario. The service from my first interaction through the pick up of my new vehicle was hi I recently purchased a BMW X3 from Serpa BMW in Newmarket, Ontario. The service from my first interaction through the pick up of my new vehicle was highly professional and responsive. I would highly recommend the dealership. It was far superior to my previous experience at another dealer. It was worth the drive to Newmarket. Gavin N, Toronto More
by Gavin N
Employees Worked With
Bridget Adamo, Michelle Chen, Brittany Scott
Helpful February 18, 2016
Exceptional (BEST BMW DEALERSHIP - PERIOD!!!!!) Hands down best customer experience received in a car dealership. Received top service from Gotham Shah (Sales/Manager), and the rest of the SERPA TEA Hands down best customer experience received in a car dealership. Received top service from Gotham Shah (Sales/Manager), and the rest of the SERPA TEAM! More
by singhg4
Employees Worked With
Gautam Shah
February 10, 2016
Poor service in service department Was told at 20000 km that my brakes need to be replaced. Next oil change at 31000 km was told the same thing. At 35292km brake light came on. Called d Was told at 20000 km that my brakes need to be replaced. Next oil change at 31000 km was told the same thing. At 35292km brake light came on. Called dealership they said it needed to be looked at ASAP. They offered me an appointment 10 days later. When I told them I had to work they offered me 3 weeks from date of call about light. If it is an emergency then I would suggest that three weeks isn't appropriate. When I call the head guy of service he got me an appointment the next day. Is that what they call good service, I don't think so More
by Laura877
Employees Worked With
Sheldon in service is awsome as usual. Always very helpful
February 04, 2016
2016 X1 After months of research and consideration on the leasing of a new vehicle. Serpa BMW made it happen. Stefano was very keen to my requirements and he After months of research and consideration on the leasing of a new vehicle. Serpa BMW made it happen. Stefano was very keen to my requirements and he thought "outside the box". Stefano was sensational. I have been to several other BMW dealerships and no-one was able to meet my needs and gain my business. The staff at Serpa BMW were friendly, professional and warm; it felt more like a family. The entire experience was very positive and I am delighted to recommend others to Serpa BMW. I love my new 2016 BMW X1. Ali More
by Ali
Employees Worked With
Stefano Serpa, Michelle Chen, Brittany Scott
February 04, 2016
My First Purchase @ Serpa BMW I had great experience at Serpa BMW in Newmarket. Brittany Scott delivered my BMW to my house and she took the time to give me proper instructions on I had great experience at Serpa BMW in Newmarket. Brittany Scott delivered my BMW to my house and she took the time to give me proper instructions on all the functions the car has to offer. Brittany was very professional and extremely helpful . It has been a real pleasure to deal with Serpa BMW , specially Brittany Scott , who has very helpful, in teaching me all about driving my very first BMW. I would highly recommend any one looking for a BMW to call Brittany Scott @ Serpa BMW. More
by BMW328
Employees Worked With
Brittany Scott
February 02, 2016
Vehicle Purchase at Serpa BMW I decided to get another BMW after not having owned one for many years, After carefully reading the reviews on various dealerships in the GTA, I decid I decided to get another BMW after not having owned one for many years, After carefully reading the reviews on various dealerships in the GTA, I decided to visit Serpa BMW. As soon as I got there, I could tell that this dealership was taking pride in its business. It looks very modern and clean, and its employees are very helpful and friendly. I had seen several vehicles online that I thought might be of interest to me. Tony Ramundi happened to be the salesperson I got to speak with when I contacted Serpa BMW. He made the purchase experience extremely positive with his expertise, helpfulness and patience. He did not mind bringing several cars to the front for me to test-drive. At no point did I feel pressured to make a decision. (I would have left had that been the case) I also had the pleasure to meet Stefano Serpa and Bridget Adamo. When I did pick my car, everything was dealt with in a very efficient manner. Communication was great. Thanks to Bridget Adamo I was always informed about the status of the delivery date and the preparations leading up to it. The team at Serpa BMW is very diligent as they put the vehicle through another extensive check during that time. Bridget Adamo made all the necessary arrangements for the vehicle to be ready by due date. When I picked up the car - ahead of the agreed upon due date {!} the car was sparkling in showroom-condition. Tony Ramundi also took the time to give me proper instructions on all the functions the car has to offers. It has been a real joy to deal with Serpa BMW and their awesome sales team. Thank you. More
by BMW87
Employees Worked With
Stefano Serpa, Bridget Adamo, Tony Ramundi
January 20, 2016
Purchasing Experience I traded my car and bought a new car from Serpa recently by way of a dealer they use in the US. We agreed to the deal about a week before Christmas, m I traded my car and bought a new car from Serpa recently by way of a dealer they use in the US. We agreed to the deal about a week before Christmas, my trade-in was taken away by transport on 12/26 at which time I sent a check for $20k. The dealer they use as an intermediary is actually very good but Serpa is a nightmare. After multiple delays, endless unkept commitments, and frankly less than truthful updates by their sales person I still do not have the car. My buddies are actually convinced it does not actually exist!!! I guess we will see. In any event, Update - I'm pleased to,report that the car arrived and Serpa and I are working together towards an acceptable resolution to this matter. I will update the post again as soon as we have it all worked out. More
by Jeff
Employees Worked With
Stefano Serpa, Chris Shettler
December 29, 2015
Disco is the best! He was able to move mountains to get me my BMW. He is one salesperson that actually listens to you and help you and work overtime. Will come to him ag He was able to move mountains to get me my BMW. He is one salesperson that actually listens to you and help you and work overtime. Will come to him again in a heart beat! More
by coho
Employees Worked With
Disco Davoudi
December 24, 2015
Excellent Service - Delivered more than promised! I have owned many different BMW's for the last 15 years. And I have dealt with almost all the GTA BMW dealerships (Almost all of them let downs). I ha I have owned many different BMW's for the last 15 years. And I have dealt with almost all the GTA BMW dealerships (Almost all of them let downs). I have never had a better experience than I had this time working with Kyle Black, Michelle Chen & Stefano at Serpa BMW. Kyle has been absolutely amazing, calling me to let me know what is going on and getting me the best deal. He has absolutely made my purchase a breeze. He delivered more than he promised, and delivered my car (which i needed ASAP before X-mas) a day earlier than agreed upon! This is my new permanent BMW dealer moving forward and i would highly recommend anyone looking for a BMW to call Kyle @ Serpa ONLY!!!!!! More
by rockydubb
Employees Worked With
Stefano Serpa, Kyle Black, Michelle Chen
December 23, 2015
Absolutely top notch! Serpa BMW is the very model of what a car dealership should be. Both the sales and service departments are expertly managed, and the experience is alw Serpa BMW is the very model of what a car dealership should be. Both the sales and service departments are expertly managed, and the experience is always personalized, efficient and friendly. I have been a long-time BMW driver (over 25 years) and decided, after poor service at another dealership, to switch to Serpa. The difference is astounding. The service at Serpa BMW is impeccable, and my recent sales experience could not have been bettered. Serpa BMW is a class act! More
by ws
Employees Worked With
Stefano Serpa, Bridget Adamo
