BMW Aurora

Service is not good Their service is not good. I just sent my BMW X5 for a recall and oil change, but they did change spark plugs without my authorization. That's not Their service is not good. I just sent my BMW X5 for a recall and oil change, but they did change spark plugs without my authorization. That's not right. I just brought the spark plugs parts and will go to change it for 50$, but they did it without my authorization and charged for 250$ label. More

MO X5 Purchased a X5 and 3 series from serpa and had such a great experience. I was in for my scheduled maintenance recently and service was just as good. T Purchased a X5 and 3 series from serpa and had such a great experience. I was in for my scheduled maintenance recently and service was just as good. Thank you Serpa, Thanks Stefano for everything. More

worst treatment ever I took it in complaining about evaporator, i can drive after five in the evening now, but i still can't play the radio and have the heat blowing at I took it in complaining about evaporator, i can drive after five in the evening now, but i still can't play the radio and have the heat blowing at the same time. Last time I was at the dealership I left in tears not because of the staff but because of the owner. Not sure what to do anymore??? More

Horror returning leased X5 Returned our leased X5 April 30th, 2016. Paperwork was filled out incorrectly somewhere along the line, and showed we returned the vehicle late, with Returned our leased X5 April 30th, 2016. Paperwork was filled out incorrectly somewhere along the line, and showed we returned the vehicle late, with a cost of $300 +. Went to the leasing manager, who agreed it wasn't returned late; still the phone calls came asking for money from BMW's finance dept. Spoke to Stefano several times to get this handled, even received an email from him stating it had been taken care of. Started receiving phone calls from a collection agency, so obviously has NOT been handled. Wish they would follow through with their commitments to their customers. We clearly will not purchase another BMW from Sepra, and this had been our 3 BMW from them. More

Excellent new BMW X3 buying experience with Stefano Serpa. From the first visit to enquire about buying a BMW X3, the service was excellent. I had many questions about the vehicle and the options - many of t From the first visit to enquire about buying a BMW X3, the service was excellent. I had many questions about the vehicle and the options - many of the options on this technologically advanced vehicle I did not understand. Stefano explained everything to me clearly and patiently and gave good advice on what options would be most useful to me. All the staff were extremely helpful and when I picked up my new car, Brittany explained everything. I am a senior citizen and have bought many cars and have to say this was one of the best new car buying experiences. More

Absolutely disgusting I warn you: DO NOT GO TO SERPA. I had my top of the line 2011 X5 towed here and was told I needed $3500 worth of work done. After completing the work, I warn you: DO NOT GO TO SERPA. I had my top of the line 2011 X5 towed here and was told I needed $3500 worth of work done. After completing the work, I was told my engine was still broken and that, in fact, it needed to be COMPLETELY REPLACED - for $26,500!! More than the value of the entire car! So the initial repairs were useless, but they still refused to take responsibility or refund my money. I was treated like garbage the entire time and never once was I offered a loaner car. (When I did show up to discuss the situation, I saw multiple loaner vehicles parked outside...nice). They threatened to impound my car until I paid them for the initial *useless* repairs. I finally relented and took my car to another non-dealership shop. They identified that BMW had made a huge critical mistake in their work and that it was their fault my engine was so broken. My car is now fixed, and it only cost me and additional $2500. I'm outraged and sickened. Don't ever take your car to Serpa - they are crooks of the highest order. Better yet, don't buy a BMW. They're total cheap. Don't believe me? Google it. More

2015 BMW X3 5 Star service from Neil Stewart and Tony Ramundi for our recent BMW X3 purchase. Both were great to deal with in all respects. Attention to detail 5 Star service from Neil Stewart and Tony Ramundi for our recent BMW X3 purchase. Both were great to deal with in all respects. Attention to detail and made us feel that our business was appreciated! Finished up with a very thorough car training with Brittany Scott then drove away happy... More

Poor customer service Horrible customer service I called in earlier today to book an appointment to have my fob starter fixed the earliest appointment they had was June 1st Horrible customer service I called in earlier today to book an appointment to have my fob starter fixed the earliest appointment they had was June 1st it is currently may 11th I asked if they could fit me in earlier as I could not wait 20 days to drive my car. What I got was a very rude response with zero help. I would recommend going to see a different dealer as there are many other shops qualified to work on bmw. Again very rude and unhelpful customer service. More

2014 X3 We Recently purchased a pre-owned BMW X3. It was an wonderful experience. The sales staff was friendly, helpful, honest, and very knowledgable. I woul We Recently purchased a pre-owned BMW X3. It was an wonderful experience. The sales staff was friendly, helpful, honest, and very knowledgable. I would highly recommend this dealership. Great job Serpa! More