BMW Aurora

New Ownership | Great Customer Focus - BMW Newmarket I was coming close to the end of my lease and was looking to leave the BMW brand given poor experience with the Serpa owners. The new team at BMW Newm I was coming close to the end of my lease and was looking to leave the BMW brand given poor experience with the Serpa owners. The new team at BMW Newmarket went above and beyond to work through the old lease and help me into a new car. They were engaged, offered solutions, worked with me to select the right car and then quickly had the car ready to go. I am happy to see the new owners coming in and making a difference! Jaime, Leonard, Todd, Bridget and Troy all made this happen. Great experience! More

Buthers Charged for alignment on my Bmw told they got it within specs steering was off centre took it home and checked found my tierods bent and heated and no Charged for alignment on my Bmw told they got it within specs steering was off centre took it home and checked found my tierods bent and heated and nothing else was touched but showed adjusted on the alignment print out . Refused to replace parts damaged More

Worst Service I have ever received I took my bmw for a simply oil change and recall. They screwed a module when doing the recall and I was left without a car for TWO MONTHS. They had me I took my bmw for a simply oil change and recall. They screwed a module when doing the recall and I was left without a car for TWO MONTHS. They had me drive them a few times back and forth because they thought it was fixed, but then it wasn't. such a waste of time. I asked them to comp the oil change due to my troubles and wasted time, they refused! The owner sold the place so couldn't care less of customers. No matter what you do, do NOT take your car into this place. they will screw it up. better any bmw dealer but his one. You have been warned. More

Great Service Team Sheldon Ashley is the Senior Client Advisor at the Serpa BMW dealership in Newmarket. Sheldon really works hard to identify what service needs to be Sheldon Ashley is the Senior Client Advisor at the Serpa BMW dealership in Newmarket. Sheldon really works hard to identify what service needs to be completed and schedules the maintenance or repair in a very fair way. It seems like he really wants the client to leave completely satisfied. He arranges for Matt or Steve, the courtesy shuttle drivers whenever my car is left at the dealership and make everything very easy. He has topped up the air in my tires or done small repair things on his own, at no charge. Thanks to the Serpa Service team. Debora M More

Service is not good Their service is not good. I just sent my BMW X5 for a recall and oil change, but they did change spark plugs without my authorization. That's not Their service is not good. I just sent my BMW X5 for a recall and oil change, but they did change spark plugs without my authorization. That's not right. I just brought the spark plugs parts and will go to change it for 50$, but they did it without my authorization and charged for 250$ label. More

MO X5 Purchased a X5 and 3 series from serpa and had such a great experience. I was in for my scheduled maintenance recently and service was just as good. T Purchased a X5 and 3 series from serpa and had such a great experience. I was in for my scheduled maintenance recently and service was just as good. Thank you Serpa, Thanks Stefano for everything. More

worst treatment ever I took it in complaining about evaporator, i can drive after five in the evening now, but i still can't play the radio and have the heat blowing at I took it in complaining about evaporator, i can drive after five in the evening now, but i still can't play the radio and have the heat blowing at the same time. Last time I was at the dealership I left in tears not because of the staff but because of the owner. Not sure what to do anymore??? More

Horror returning leased X5 Returned our leased X5 April 30th, 2016. Paperwork was filled out incorrectly somewhere along the line, and showed we returned the vehicle late, with Returned our leased X5 April 30th, 2016. Paperwork was filled out incorrectly somewhere along the line, and showed we returned the vehicle late, with a cost of $300 +. Went to the leasing manager, who agreed it wasn't returned late; still the phone calls came asking for money from BMW's finance dept. Spoke to Stefano several times to get this handled, even received an email from him stating it had been taken care of. Started receiving phone calls from a collection agency, so obviously has NOT been handled. Wish they would follow through with their commitments to their customers. We clearly will not purchase another BMW from Sepra, and this had been our 3 BMW from them. More

Excellent new BMW X3 buying experience with Stefano Serpa. From the first visit to enquire about buying a BMW X3, the service was excellent. I had many questions about the vehicle and the options - many of t From the first visit to enquire about buying a BMW X3, the service was excellent. I had many questions about the vehicle and the options - many of the options on this technologically advanced vehicle I did not understand. Stefano explained everything to me clearly and patiently and gave good advice on what options would be most useful to me. All the staff were extremely helpful and when I picked up my new car, Brittany explained everything. I am a senior citizen and have bought many cars and have to say this was one of the best new car buying experiences. More