BMW Aurora

DO NOT DEAL WITH THEM! WARNING: The idiocy of this dealership will astound you. Do not even waste your time reading this and just find any other dealership to work with. WARNING: The idiocy of this dealership will astound you. Do not even waste your time reading this and just find any other dealership to work with. Salesman I went through: JERRY (will keep last names off, for privacy reasons) - Absolutely useless. Management: Jeff + Leo General Manager: Roger I have been a loyal BMW customer for as long as I could drive, about 10 years now. I had found a vehicle at this location that I wanted. With my current lease maturing on April 11, I had a couple of weeks to play with. After some negotiation, I locked down the details and they sold me the car. I signed the day I was there. We agreed on everything, and I had the general manager sign off. I locked in a 2.99% finance rate over 5 years. Flash forward 2 weeks later, the day the car was supposed to be delivered (insurance, ownership, credit check, etc. had all been long completed. The deal was done), I have to message Jerry (my salesman) to find out where the vehicle was. He responds hours later, saying the vehicle still needed to be cleaned and would be delivered the next day. The following day, I again am stuck trying to call and message Jerry. A few hours later once again, and he responds with “Your vehicle will not be delivered today. A manager will be in touch”. I then receive a call around 7pm from Jeff, the sales manager. Jeff informs me that the rate they sold me the vehicle at can’t be honoured. Apparently my only alternative was to now accept a rate of 6.99%. Of course, I had to laugh. A signed deal, done and done, and here they are spitting in my face the day the vehicle was supposed to be delivered, and the same day my current leased vehicle was due back at their dealership. They had promised to pick it up and swap it out. I demanded to speak to the owner, who was apparently unavailable, but instead was offered to speak to the next level down - Roger, the General Sales Manager. Roger asked me “You like the car, right? You like the price, right? You life the features, right?” To which of course I responded with a resounding “Yes, of course. Hence why I was buying it…” He said “How about this. We could do a 7 year finance at 6.99% and that would bring it to the same monthly price.” Wow. I honestly laughed at him. He was prepared for me, the client, to swallow what would amount to just shy of $10k, yet don’t worry… the monthly price is the same. Oh, and as a bonus, they offered to throw me $1,000 off. So I would only have to have paid an additional $9,000 over the course of the finance. Finally, after some time of thinking and trying to work with BMW Canada, I receive an email saying there was a promotion this coming weekend. The rate would be less than 2.99%. In fact, I am being told it would be a rate of 1.24% with my loyalty. When I asked Roger if that would be applied to my deal, he replied with “Unfortunately BMW already knows you purchased the vehicle so we can’t change the deal.” Wait, what? Oh yes, apparently they have no problems changing the deal at the literal last second if it’s in their favour, but not to accommodate you. I cancelled the deal and am moving on. Do not give them your business, and if you ever have Jerry, Jeff, Leo or Roger dealing with you… I feel very, very sorry for you. More

Excellent Service The Service Manager John Kim went above and beyond. I’ve been following John since he worked at Endras as a service advisor. He’s always given me ex The Service Manager John Kim went above and beyond. I’ve been following John since he worked at Endras as a service advisor. He’s always given me exceptional service. Now that he’s a Service Manager, I’m sure that his skills will be passed on to his Advisers creating excellent service for BMW Newmarket. More

BEWARE OF SCAM This is the absoulute worst dealership out there, bought a used car from them from out of town, paid them for it, booked a plane ticket to get there o This is the absoulute worst dealership out there, bought a used car from them from out of town, paid them for it, booked a plane ticket to get there only to find out that they ended up selling it to someone else because they could get 1,000 more from that person. DO NOT TRUST THESE PEOPLE, anything they can do to get an extra dollar in their pocket they will extort, scam and pry it out of you all for their own benefit. Even after paying money for a car I guess it’s never really sold at this dealership, I would suggest you go somewhere else, this is just the beginning of how much money they will steal from you. The salesman pulling this scam is MIKE, DO NOT BUY FROM HIM, if you must go here at all. More

Terrible Bought a vehicle from here and traded in my old vehicle and had to put the rest of my balance oweing on my old vehicle on my new loan with the underst Bought a vehicle from here and traded in my old vehicle and had to put the rest of my balance oweing on my old vehicle on my new loan with the understanding they would pay off the old vechicle, it’s now been 2 months and I’ve been paying for 2 cars and only own 1 and this delearship has been very unhelpful when I contact them about it, I would not recommend them to anyone I know More

Excellent customer service Great sales team took care of all my needs, including ones I did not know I had (or asked for). I have been to many different premium car dealerships Great sales team took care of all my needs, including ones I did not know I had (or asked for). I have been to many different premium car dealerships in the GTA, but none come even close when it came to personalized service like this guys. Worth the drive. More

Hai Min is wonderful Hai Min was very professional and courteous. She always kept us informed as to what was happening with our purchase of a used SUV. She was very frien Hai Min was very professional and courteous. She always kept us informed as to what was happening with our purchase of a used SUV. She was very friendly and approachable. Highly recommend her! More

An absolute delight! Haimin was very helpful and knowledgable about the BMW I purchased. I was thoroughly impressed! She educated me and was very accommodating throughout Haimin was very helpful and knowledgable about the BMW I purchased. I was thoroughly impressed! She educated me and was very accommodating throughout the process. I was not planning to buy a car but I am so happy I did. Thank you Haimin! More

No comment No comment, except service Dept wasn’t good, , without getting in to too much detail, I’m still waiting for my car window sticker with car specificiti No comment, except service Dept wasn’t good, , without getting in to too much detail, I’m still waiting for my car window sticker with car specificitions More

New BMW purchase Thanks to Aaron He for his efficient and knowledgeable support during our recent purchase. He is very friendly and eager to make sure that we were sat Thanks to Aaron He for his efficient and knowledgeable support during our recent purchase. He is very friendly and eager to make sure that we were satisfied with every aspect of the deal. The entire team we dealt with were very professional and helpful. Thank you. More

Disappointed to receive over-mileage invoice weeks after My experience with the sales staff was great. However no discussion that I would be charged of over mileage. Got a bill from BMW financial 2 months My experience with the sales staff was great. However no discussion that I would be charged of over mileage. Got a bill from BMW financial 2 months after car was returned. Over mileage with BMW has always been waived since 2004!! I have been leasing a BMW since 2004. Time for something new its obvious there is no appreciation for repeat customers. More