AutoValue Hyundai Niagara Falls

We felt very welcomed and not pressured to make a purchase. Lucia was very friendly and understood us. She even called us after the purchase to make sure everything was okay. Overall we are very impr purchase. Lucia was very friendly and understood us. She even called us after the purchase to make sure everything was okay. Overall we are very impressed with the staff at this dealership More

I couldn't have asked for better staff. Everyone was helpful, friendly and went out of their way to make sure you were happy with the car that you purchased. Our sales person Dean Gualandi was great exp helpful, friendly and went out of their way to make sure you were happy with the car that you purchased. Our sales person Dean Gualandi was great explained everything with no pressure he was the best. Matt Thompson sales manager was very kind and friendly and helped with the extended warranty great manager. Adele Burton business manager was warm and very caring she took time to explain all the paper work and made sure you knew what you were signing. She went out of her way to make sure you were happy with your purchase . She was a pleasure do have done business with. Chess service advisor is the best service advisor that I have had the privilege of doing business with. If there is a problem he is on top of it and sees that it is fixed he is the best. My husband and I have rated Autovalue Hyundai Niagara Falls with a five, but if I could I would have rated it much higher. Thanks everyone for making our new car purchase a pleasant and enjoyable and friendly experience. More

After our 2002 Neon decided to kick the bucket we we're in a desperate need of a car, So a decision was made by a family member to go and visit a Auto Value Hyundai Dealer in Niagara Falls. What a su we're in a desperate need of a car, So a decision was made by a family member to go and visit a Auto Value Hyundai Dealer in Niagara Falls. What a surprise to see that Matt Thompson our brother-in-law works there. Every body has warmly welcomed us and has treated us with utterly respect. ?? Matt Thompson our brother-in-law has help us by choosing a car that was best suited to our day to day and suited financial needs. Never in our wildest dream that a 2013 Elantra Sedan was a choice for us. We thank you very much ?? ?? Mike has taken us for a test drive with the Elantra Sedan and sharing all the details that this car and features has to offer us. Thanks for the family ice cream idea. ?? .Your stories has warmed us all and a pleasure to deal with. ?? Rick thanks for your professionalism, and effort by making sure that the deal is finalised and explaining every detail of all our questions.? This is a great team effort and a great family place to do business with. Thank you very much hope to see you soon. Sincerely, The Dailerian Family ?? More

I live in Welland but when i was looking to get a new car i visited Auto Value in Niagara falls. Great team starting with the salesperson and finish with the manager who made sure i'm good with everything. I i visited Auto Value in Niagara falls. Great team starting with the salesperson and finish with the manager who made sure i'm good with everything. I had the best experience so far and if i look for another car i know where to go for it.Great job guys and Thank you! I love my car. More

Great customer service. Greeted by a salesperson right away. Joe and Adele made the sales and transfer of ownership process seamless and accommodated our requests for the new vehicle. away. Joe and Adele made the sales and transfer of ownership process seamless and accommodated our requests for the new vehicle. More

I rated customer services the lowest because of the initial response we were given when we told the sales rep what we could afford in terms of montly/bi-weekly payments. As we were about the leave t initial response we were given when we told the sales rep what we could afford in terms of montly/bi-weekly payments. As we were about the leave the lot, Matt came after us and asked us if were putting any money down. We told him yes, we had about 3k saved up - but was unfortunate their dealer had nothing we could afford. This is when he said "wait a minute, go show them the Tuscon or Elantra". Long story short - we're now proud owners of a brand new Elantra. Glad it all worked out- Credit to Matt. More

My experience with AutoValue Hyundai was more then excellent. Every single employee that I dealt with exceeded any of my expectations!! They gave me all the information I asked for and also made me fe excellent. Every single employee that I dealt with exceeded any of my expectations!! They gave me all the information I asked for and also made me feel so very comfortable with my purchase. I feel they went above and beyond for me. Like it says very clear on their entrance door "here we treat you like family". I must say that saying suits them perfectly. I enjoyed dealing with Mike Cernick, he is an excellent salesman and made me feel comfortable with my purchase. I'd reccomend him to anyone and everyone!! Thank you so very much!!! You made this experience be the best!! It was my first brand new purchase and you all made it AMAZING for me!!! Thank you:)!! I'll be in to visit soon:) More

I was nervous about spending the money on a brand new car since it had been over a year I've had my old car paid off and loving no car payments. The problem was it needed more work than it was worth. So it since it had been over a year I've had my old car paid off and loving no car payments. The problem was it needed more work than it was worth. So it was time to shop around. We arrived at Autovalue Hyundai and started checking out cars in the lot. After some time to look on our own we had sales rep, Dean approach us and right away I felt very comfortable. I could tell he wasn't your typical 'sales guy' and really was just looking help us get exactly what we wanted for the best price. We test drove the Veloster and found Dean was very informative about all the ins and outs of the car. He was extremely polite, knowledgeable and nice to work with. We decided that was the car for us and headed in for the paperwork process where everyone greeted us with a handshake and sincere smile. It's nice to be congratulated and treated so special b/c to be honest it's a lot of money to be spending so customers shouldn't expect anything less...general manager Amelio also came over to congratulate us which was nice to have. Everyone we encountered truly delivered and exceeded on customer service. We were later introduced to Dianne who was our business manger. Dianne was awesome...she explained everything so I understood exactly what I was signing for. We went with an eight year bumper to bumper warranty...so I'm worry free knowing repairs are covered which means no unexpected out of pockets car expenses. I'm also thrilled to see the savings I'm going to see on gas. Really the bottom line is...in order to make money you need to spend money. It didn't make sense for me not to buy this car...in fact my fiancée traded his 2009 Hyundai Accent (great little car) and bought the exact same car that I did only his is black. Thank you to the wonderful staff at Autovalue Hyundai for making our double car buying experience such a pleasant one. We are lifetime customers for sure! More

I recently purchased (June 6-13) my first NEW (Demo model) 2013 Hyundai Tuscon GLS Limited and without a doubt can rate this experience as EXCEPTIONAL all around. My first contact was via Autotrade model) 2013 Hyundai Tuscon GLS Limited and without a doubt can rate this experience as EXCEPTIONAL all around. My first contact was via Autotrader and submitting a request for information to this dealership in which less than 24 hours I received a call from one of the most pleasant, professional, and friendly individuals I have spoken to - Joanne Paparelli. After a short conversation about a demo model vehicle which just so happened to be her's, I was quickly excited to set up a time to come see the vehicle. Just to put it in perspective. I live in Waterdown and traveled 50 minutes to Niagara Falls to see this vehicle due to the service / conversation with Joanne and the competitiveness of the vehicle's pricing. A few day's later, I drove up to see the vehicle and was greeted at the door by Ryan Billings - a young salesman with a bright smile and professional demeanor. He quickly escorted me inside and introduced me to Joanne whom was exactly as I pictured. I was very open in discussing what I was looking for and part of this was trading in my vehicle (2007 XC90 Volvo). As I Ryan and I arranged to take the Hyundai out for a test drive, I was introduced to Amelio (owner) whom was going to look at my vehicle and present a trade in value. Amelio was extremely professional, NOT pushy at any time, but rather very accommodating and flexible to my needs and wants. After the test drive - in which Ryan was helpful, knowledgeable, friendly, and professional, we returned to the dealership to 'crunch the numbers'. It was a painless process and in the end Ryan and Amelio and I were able to come to a 'win - win' on the negotiations both with the price of the new vehicle and the trade in of the old vehicle. I was completely satisfied and there was no 'aggressive sales pitch' or pressure to buy. The focus was on my 'satisfaction' and a mutually agreed upon deal in which we were successful in coming to. Two days later I picked up my new SUV and no exception to the previous service, I was introduced to Rick in Finance and he as well followed suit to the previous interactions I had with others' from this dealership - professional, friendly, and flexible. I settled all the financing with Rick and then was escorted to my new vehicle for a 'personal picture' beside it, in which I was going to get sent to me. What a nice touch to finalizing the purchase with my new vehicle. Overall - In the end Autovalue Hyundai gained my business for life and I got a GREAT VEHICLE and EXCEPTIONAL SERVICE along the way. I can say it's like having an extended family and I would WITHOUT HESITATION RECOMMEND this dealer to all my friends, family, and acquaintances. The drive is well worth it!!! I am expecting no disappointments with my new SUV as I LOVE IT SO FAR. I only wish I was closer to the dealership so I could visit for every service required. Thanks again Joanne, Amelio, Ryan and Rick for an amazing experience! More

I gave autovalue a great rating because of the friendliness and professionalism of the staff! I was welcomed into a great atmosphere where everyone clearly wanted to help. They were willing to do friendliness and professionalism of the staff! I was welcomed into a great atmosphere where everyone clearly wanted to help. They were willing to do whatever it took to help us with our purchase without any pressure whatsoever. Joe and Gisele are fantastic at their jobs and I will purchase my next vehicle from them! More