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Auto West BMW

Richmond, BC

4.8
152 Reviews

10780 Cambie Road

Richmond, BC

V6X 1K8

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152 Reviews of Auto West BMW

March 10, 2018

Good experience I contacted the dealer about a used BMW, and Rana (salesman) was wonderful and helpful to deal with. We ended up making a deal on one of their cars, More

by Todd M235i
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rana
February 21, 2018

Great service and sales It has been a great experience to buy the car there past weekend, great service especially thanks “bow tie” Chris to make such a good deal, thank you More

by Cello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris “bow tie”
June 12, 2017

The are incompetent I took my car there three times. They did not fix the issue. They put on used parts on my X5 and charged me for new. More

by Vancouver123
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony
May 03, 2017

Great Service Advisor I have had my 2011 335d in for service and usually get Andrea Kennedy as my service advisor. She has been very helpful in getting my warranty work do More

by GREGG HURST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andea Kennedy
April 25, 2017

Poor service, not recommended. During my last visit, I had the worst service advisor anywhere. She was unfriendly and unprofessional. Never received any updates as promised, even th More

by Kymrider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrea Kennedy
Apr 25, 2017 -

Auto West BMW responded

Hi Kim, We're sorry you feel our service advisor was unfriendly and unprofessional. We can imagine this experience was very frustrating for you and hope we can resolve your experience with us as this is not a reflection of the service we pride ourselves on. Please let me know how I can assist at drattenbury@autowestbmw.com. Kind regards, Derek Rattenbury, Fixed Operations Manager.

November 29, 2016

AVOID AT ALL COSTS stay away at all costs. they will not honor their word. they will not declare any defect in the car and if you tell them about it they will not take o More

by Toby Sheikh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
prefer not to say
January 23, 2016

Autowest BMW is UNFAIR, UNREASONABLE AND IRRESPONSIBLE! I have purchased the 2015 640i on February 2015 and the auto lamp would not automatically turn on since May 2015. After checking the car over and over More

by joyancelai
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Cavanargh
July 05, 2015

New car purchase Excellent service from sales rep. Friendly, outgoing and interested in assisting in finding the right car for me. Admin. Personnel and insurance also More

by Garvk
Recommend Dealer
Yes
Employees Worked With
Joe Craven
November 27, 2014

Parts department stopped offering 15% discount for accounts. The management is doing anti-business measures. Trying to squeeze every last penny from already overpriced parts. Was told to pay full price after h More

by dalbaeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jaclyn / Manager
November 18, 2014

IT CAN BE DONE! I factory ordered a 2015 M3 in June and received it in early October from Kelowna BMW. I called to book the 1st service appointment and was told the 1 More

by HDSS250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne and Marie(?)
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