Audi Vaughan

Aggressive tone, insulting trade in offer. I understand a dealer needs to make some money off a trade, but offering 20,000 on a vehicle that is worth 35,000 is insulting. Avoid this dealership I understand a dealer needs to make some money off a trade, but offering 20,000 on a vehicle that is worth 35,000 is insulting. Avoid this dealership. More

Honestly wish i could put -stars, got a quote from Mandy for a 2022 Audi. This is by far my first car, calculated almost $ 3000 in miscellaneous xx charges. Best one was $150 for fuel although no Audi holds for a 2022 Audi. This is by far my first car, calculated almost $ 3000 in miscellaneous xx charges. Best one was $150 for fuel although no Audi holds that much gas. $250 rubbers mats, wheels locks and anti-theft protection $999. i could go on and on ...STAY AWAY More

I purchased my car here for pickup on Dec 30, 2024. The experience from pickup has not been good, as it seemed nothing was ready and my wife and I were told to initially wait 15 mins. About 1.5 hrs lat The experience from pickup has not been good, as it seemed nothing was ready and my wife and I were told to initially wait 15 mins. About 1.5 hrs later, it was ready. During the wait, I filled out the relevant paperwork and transactions with staff, but seems like they missed out on properly setting up my account to recognize me as the owner. After trying to coordinate with their sales rep, Joshua Gonzales, as well as multiple calls through directly to the dealership to get this completed, I have not heard anything further, which is unacceptable. I have been told that somebody (delivery specialist, sales manager) would reach out back to me, but nothing to-date. I am a longtime fan of the brand, and appreciate the work in the dealership, but I will need to give Audi Vaughan a poor rating in my experience. Joshua has been fine, but overall, there have been gaps in the process that have unfortunately impacted my view of the dealership. I would appreciate a contact back from management to share my experience directly, and to resolve my current issue, as perhaps there’s something I’m not understanding. Thanks (2020 Audi S5) More

Joshua Gonzalez sales person extraordinary service! Bought car Friday and the delivered it to my home! Sean in service is amazing! always goes above and beyond to help me in every way. Christoph Bought car Friday and the delivered it to my home! Sean in service is amazing! always goes above and beyond to help me in every way. Christopher chui service manager makes sure all staff provide exceptional service. He is honest and honorable With Michael gratitude. Incredible service is why I will but Audi again Thank you to all staff! Patricia More

Andrew my service was awesome in answering all my questions, arranging my pickup and drop off and car returned as promised. questions, arranging my pickup and drop off and car returned as promised. More

The team really went above and beyond to ensure we left happy with our decision. A very big thank you to Sean and Christian for helping us out with this new lease. happy with our decision. A very big thank you to Sean and Christian for helping us out with this new lease. More

Issue: Starter – Alternator Description: I was travelling out of province when my 2021 Audi Q8 broke down in Toronto area during Thanksgiving long weekend. On Tuesday I called Audi Vaughan 9088 Ja travelling out of province when my 2021 Audi Q8 broke down in Toronto area during Thanksgiving long weekend. On Tuesday I called Audi Vaughan 9088 Jane St, Vaughan, Ontario L4K 2M9 to book an appointment and roadside service to tow my car. During my conversation with the representatives, I specifically asked about the warranty and rental cars coverage. I was told that it’s under warranty and both repair and rental will be covered. They arranged me an uber to get to Enterprise for a rental pickup that was in a different location. On Thursday my car was ready for a pickup. I dropped my car off at Enterprise and connected with the service adviser to find out about the payment for the rental. The service adviser checked with his team and turned out that the starter – alternator issue was considered as a recall, and they won’t pay for the rental. Next morning I received a phone call from one of the service managers. We’ve spent 20 minutes over the phone trying to figure out who was at fault. The manager was blaming me for the miscommunication and asking names who I spoke with. I tried to explain to him that if I knew about the rental not being covered from the beginning, I could’ve chosen a different path rather than dealing with all this. They refused to pay for the rental that is still concerning as I did my part by calling and confirming the coverage. Also, I didn’t receive any communication regarding the recall. Finally, due to the issue, my family was put at risk as it was unsafe to drive. Concerns: lack of clear communication on both warranty and rental coverage. The recall was issued but we didn’t receive any communication regarding this. Being out of province and dealing with this type of issues put more pressure and stress on top of what we’ve been already experiencing. I wasted a lot of my time by contacting dealership, towing, rental, uber, etc. that no one is going to pay me for. Service: The Service Adviser Shaun Hedrick did an awesome job by keeping me updated on the repair progress. He was also very professional when he was trying to help me with the rental issue. Appreciate his patience and would highly recommend him – 5 stars goes to Shaun 😊 Conclusion: The Dealership management should do a better job on keeping their staff accountable when they’re dealing with this kind of situations. They need to be very clear on the coverage especially when it comes to the car rental coverage. If the repair took them longer, I could’ve ended up with the higher bill for car rental that I wasn’t expected. I still think that the dealership should pay for the rental as it wasn’t even my fault that they had a recall and for misleading me. More

Alessandra Verduci was my my service advisorand she was expeptionally professional throughout the entire process. expeptionally professional throughout the entire process. More

very poor after-sales service. They made a mistake in the car registration and tried to call multiple times to sort it out and be able to renew the ownership registration. Unfortun They made a mistake in the car registration and tried to call multiple times to sort it out and be able to renew the ownership registration. Unfortunately long hold times and finally was promised to get back to me but was completely ignored. Called last time and wanted to talk directly to the responsible employee (Jessa Avila) to make it easy instead of too much back and forth and multiple phone long waits to get her answers directly instead of her answering to the phone person who then answers me! it is upsetting to have such poor customer service! More

Over and above service and attention by Dishow Hanna! ! Highly recommend!! Fantastic face of Audi. ! Highly recommend!! Fantastic face of Audi. More