Back

Audi Vaughan

Vaughan, ON

4.4
167 Reviews

9088 Jane St

Vaughan, ON

L4K 2M9

Directions

By Type

167 Reviews of Audi Vaughan

December 22, 2025

Worst service ever! !! if you’re considering purchasing an Audi, do not buy from Audi Vaughan. No one gets back to you, they take your money and then they don’t give a xx More

by Vicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Hedrick
Dec 23, 2025 -

Audi Vaughan responded

Vicky, I'm truly sorry to hear about the issues you've experienced since purchasing your vehicle, as well as the lack of follow-up care that was provided. We expect more from our team, and I'd like the chance to make things right here. Please reach out to me so we can discuss your concerns further. Thank you, Jessa Avila - New Vehicle Manager - 905-907-2834

December 17, 2025

Sean and his team are great. Everyone in service has been exceptional to deal with. Special thanks to Shaun Hendrick, Alessandra and Chris as well who are always there to assist More

by Simona Ventura
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean, Shaun, Chris, Alessandra
Dec 18, 2025 -

Audi Vaughan responded

Thank you for sharing your fantastic feedback, Simona! We will be sure to pass along your kind words to Sean, Shaun, Alessandra, Chris, and the rest of the team. We are grateful to have you as a customer here at Audi Vaughan! Take care and we will see you next time.

December 17, 2025

I appreciate the convenience, customer care and attention to detail at this location esch time I go. More

by juelisa77
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hedrick, Joe Wong
Dec 18, 2025 -

Audi Vaughan responded

Juelisa, we appreciate you taking the time to share your experience and for choosing Audi Vaughan. Hearing that you value the convenience, customer care, and attention to detail during each visit truly means a lot to our team. Thank you for your continued trust, and we look forward to welcoming you back again soon.

December 13, 2025

David Psotka solved a concern I had repeatedly … excellent service with a professional demeanour. I would recommend Newmarket service department . More

by susankimkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Psotka
Dec 15, 2025 -

Audi Vaughan responded

It's fantastic to hear that David truly impressed you! We hope to work with you again at Audi Vaughan. Safe travels!

December 11, 2025

Alessandra was charming to deal with. She did a great job explaining my service requirements. I look forward to dealing with her again. More

by mannycunha101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alessandra Verducci
Dec 12, 2025 -

Audi Vaughan responded

It means a lot to us that Alessandra gave you such a thorough and personable experience. Thank you for choosing Audi Vaughan and for sharing your review. See you next time! Safe travels in the meantime!

December 09, 2025

Reliable and knowledgeable. Provides good workmanship. Great customer service. On time, takes care of customer More

by diula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hedrick
Dec 10, 2025 -

Audi Vaughan responded

Hi Diula, thanks for highlighting our reliable service and knowledgeable team here at Audi Vaughan! We truly appreciate your business and look forward to seeing you again!

December 09, 2025

I am so happy to get a call from service to remind me of schedule for tires change earlier and offer special discount. More

by Manoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hedrick
Dec 09, 2025 -

Audi Vaughan responded

Manoo, thank you for your excellent review of Audi Vaughan! We strive to make service with us easy and efficient!

December 05, 2025

My little girl and I got ripped off here in every possible way. Joshua Gonzales was salesman. Was given SQ5 with brake light falling out, mirror on passenger side broke and rear wiper not working. Af More

by Josh n
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Gonzales, Jessa Avila, Sean Sahakian, Leslie Wollen, Chris Pfaff.
Dec 09, 2025 -

Audi Vaughan responded

Josh, I am very sorry to hear about the challenges you and your daughter have faced with your vehicle and the frustration this situation has caused. Your concerns are important, and we want to ensure your experience is reviewed carefully. Please reach out to me directly through the contact information below so we can discuss your case and explore next steps. Best, Jessa Avila - New Vehicle Manager - 905-907-2834

Dec 10, 2025 -

Josh n responded

It’s disgusting that you post you, or Audi Vaughan, or Pfaff as a whole cares at all? You post this to my 100% true and honest review, so you can make others think you will do anything about it? My little girl and I had savings enough to buy a vehicle I was told was impeccable, mint condition, services only at Audi Vaughan. Not even a full 24! Hours and I had problems like I said above. Only my little girl and I suffering. Then it dies only 3 months! After buying, I call there and nobody returns emails, or voicemails, or personal messages from reception. I go with only money I have have bottom of engine rebuilt. Didn’t have enough to fix the turbo and a few others. Then my vehicle dies while in the 3rd lane of traffic on 401 and we almost get crushed and ran into by two! Transports fighting with steering as suv shut down completely! Again, how all of you named can not do nothing and live with yourselves ruining things for a single Father and his little girl makes me sick. So, I truly hope you’re all proud!

December 05, 2025

My little girl and I got ripped off here in every possible way. Joshua Gonzales was salesman. Was given SQ5 with brake light falling out, mirror on passenger side broke and rear wiper not working. Af More

by Josh n
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Gonlazes, Jessa Avila, Sean Sahakian, Chris Pfaff,
Dec 09, 2025 -

Audi Vaughan responded

Josh, I am very sorry to hear about the challenges you and your daughter have faced with your vehicle and the frustration this situation has caused. Your concerns are important, and we want to ensure your experience is reviewed carefully. Please reach out to me directly through the contact information below so we can discuss your case and explore next steps. Best, Jessa Avila - New Vehicle Manager - 905-907-2834

December 04, 2025

Andrew always does a great job with my appointments. Great communicator and gets me on my way as per expectations. Much appreciated. More

by John.izumi68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Dec 05, 2025 -

Audi Vaughan responded

John, it is wonderful to hear that Andrew consistently provides great service and clear communication during your appointments. We truly appreciate you choosing Audi Vaughan and look forward to assisting you again in the future.

2
...