Audi Vaughan

In a span of 4months i have already been there 3 times and the issue has still not be resolved. I was having issue with my front right tire when it was making a stuttering noise and first time they said i and the issue has still not be resolved. I was having issue with my front right tire when it was making a stuttering noise and first time they said it was fixed by just driving and nothing was found and they returned it after changing to winter tire. As soon as i went back on summer tire i found this problem again and went there where a clutch issue was found and by then the noise and stuttering for the right tire was too much. They change the clutch and said problem fixed. Just the next day of pick up i found the issue still hanging there with another one adding to it. I saw a tire buldge on the same side probably because of all those stuttering and tire facing damage. I was told that its not from that and probably i drove it over a pothole making it my mistake which was never the case. On top of that they always have an excuse of too much waiting time and are never able to start the service and usual wait time is 3-4 days. They are always short staff and they do not act quickly. I almost paid 200cad everytime i go to this place in uber for work since i do not get my car back. Not to mention the vehicle is brand new and its only been 8months where i started getting this issue and they were not able to diagnose it on time leading to other issues More

There’s only one word to describe the staff at Pfaff “Amazing” The new management in service is really dialed in. “Amazing” The new management in service is really dialed in. More

Good experience during recent service. Consultant Alessandra Verduci was very helpful, kept me informed throughout the process. Had a loaner car, sorry forget the gentlemen's name who hel Consultant Alessandra Verduci was very helpful, kept me informed throughout the process. Had a loaner car, sorry forget the gentlemen's name who help with that, he was also very pleasant to deal with. Everything went very smoothly. Thanks! More

Extremely pleased with my recent visit. The team at Audi Vaughan always goes above and beyond to ensure our satisfaction The team at Audi Vaughan always goes above and beyond to ensure our satisfaction More

What really stood out was the transparency and honesty of the staff. They answered all my questions without hesitation and ensured I understood all the details about the car and financing options. The entire the staff. They answered all my questions without hesitation and ensured I understood all the details about the car and financing options. The entire process was smooth and stress-free. More

Very pleasant sales experience. The buying process took less than an hour. We also got a great deal on winter tires which they are storing for us at no charge The buying process took less than an hour. We also got a great deal on winter tires which they are storing for us at no charge More

I had the chance to meet the new service manager, and I was thoroughly impressed. He is a perfect fit for the dealership! Not only did he take the time to introduce himself and talk about the future direct was thoroughly impressed. He is a perfect fit for the dealership! Not only did he take the time to introduce himself and talk about the future direction of the dealership, but you could tell he has a real passion for customer service. Thanks Christopher More

Great attention to detail. We were greeted in the service drive immediately after pulling in, our vehicle was inspected and appointment time respected. This was our first tim We were greeted in the service drive immediately after pulling in, our vehicle was inspected and appointment time respected. This was our first time here, will definitely be back More

Great selection of both new and used Audi’s. Happened to stop in by chance and found our dream car. Happened to stop in by chance and found our dream car. More

Stellar team here at Pfaff. I’ve been coming here for years and always leave very happy. I’ve been coming here for years and always leave very happy. More