Audi Royal Oak
Calgary, AB
Filter Reviews by Keyword
By Type
48 Reviews of Audi Royal Oak
Audi Royal is a money grabber. Mr. Gord told me on the phone that a battery change for an Audi Q7 would cost around $700. That includes the price of the battery and 1 hour to 1.5 h Mr. Gord told me on the phone that a battery change for an Audi Q7 would cost around $700. That includes the price of the battery and 1 hour to 1.5 hours of labour charges, including the reprogramming. I confirmed on the phone that if I bring my battery, and I was give the quote of replacement and reprogramming means 1 to 1.5 hours labour + reprogramming charges roughly ($350+ tax). I booked an appointment and took my vehicle to the Royal Oak dealership. The service representative gave me a bill of 698 for labour charges which was around 3 hours of labour just to change the batter. Insane! I asked if they want to honor to the quote they gave me on the phone and I reminded Mr. Gord the conversation and he was blank with no answer. I pulled my vehicle out and got an appointment with another Audi Dealership and change the battery with reasonable cost and much less what Audi Royal Oak quoted me. The staff is rude so avoid Audi Royal Oak. They just want to come in and charges you whatever they want. More
I truly had a horrible experience with royal oak audi. I went to look at a used lexus and was helped out by Curtis a used car salesman at the branch. I took the car for a test drive and made an appointmen I went to look at a used lexus and was helped out by Curtis a used car salesman at the branch. I took the car for a test drive and made an appointment the following day to finalize a deal on the vehicle and made it clear I was going to purchase the car. I was contacted an hour before my appointment on the following day and told that the vehicle had been sold. Very disappointing when the staff gets your hopes up and sells the vehicle before you even have a chance to make a deal. I wouldn't recommend this branch to future clients, they are dishonest and don't keep there word, and will push customers aside to make a quick sale. More
had service today, regular scheduled maintenance, bryan pirie once again helped out. very friendly, knowledgeable as always. i wish everyone one i dealt with was as good as him. main reason i always get n pirie once again helped out. very friendly, knowledgeable as always. i wish everyone one i dealt with was as good as him. main reason i always get ny audi serviced their because of their great staff like bryan! More
We had a service and front brake renewal on March 20 and we assisted by Bryan Pirie in the service department. He was of great help, explaining what the service/brake renewal involved and afterwards, what h we assisted by Bryan Pirie in the service department. He was of great help, explaining what the service/brake renewal involved and afterwards, what had been done. He communicated clearly to us and generally treated us in a manner that many other businesses could attempt to emulate. Thank you Brian! More
I had a recent Service Appointment with Audi Royal Oak. The Advisor was Bryan Pirie, he was friendly, knowledgeable and provided an overall exceptional experience for me. My issue was fixed quickly and was The Advisor was Bryan Pirie, he was friendly, knowledgeable and provided an overall exceptional experience for me. My issue was fixed quickly and was happy to leave with a very clean car. Thank you!! More
I bought my car five years ago and I’ve been happy with the customer service at Audi Royal. This month I had another car service and the customer service Bryan was very nice, professional and respectful. the customer service at Audi Royal. This month I had another car service and the customer service Bryan was very nice, professional and respectful. I’m glad to be Audi Oak’s customer More
Buying an Audi at Audi Royal Oak It became a nightmare in my life and that of my family. I had the worst possible and unimaginable experience, with finance that seems to discriminate because I am an emig in my life and that of my family. I had the worst possible and unimaginable experience, with finance that seems to discriminate because I am an emigrant or even has xenophobia. The dealership refused to even provide transportation for me to pick up the car on the day of delivery, I had to pay the uber to receive the Audi. The nightmare is not over, the my audi system in the car does not enable my user until today, the Audi makes an annoying noise at the bottom of the passenger door, at low revs / low speeds, possibly due to a slack delivery review done anyway . The only person who was kind to me on the delivery day was the Delivery Specialist. All in all it's been a terrible nightmare for me and my family. More
I was very satisfied with the past 4 years of service so returned when I wanted a new car. Cory Watson was my original sales contact and I returned to him and recieved the same excellent service. returned when I wanted a new car. Cory Watson was my original sales contact and I returned to him and recieved the same excellent service. More
Over the past 15 years as a customer, I have always had exceptional service at Royal Oak. Both with new car sales and the service department. Over the years I have dealt with most of the staff and they h exceptional service at Royal Oak. Both with new car sales and the service department. Over the years I have dealt with most of the staff and they have always been professional and courteous. I've had the odd part fail over the years on different models but they've always taken care of the issue and got me back on the road in a timely fashion. It is the quality, comfort and finish of Audi that keeps me coming back to the brand, but it is the staff that keep me coming back to this dealership. More
They charged me $152. 04 for Fuel Tanks Cap+ $189 for labor, a total of $341.04. The cap price on the market is $32.08: https://www.partsgeek.com/catalog/2015/audi/q7/fuel 04 for Fuel Tanks Cap+ $189 for labor, a total of $341.04. The cap price on the market is $32.08: https://www.partsgeek.com/catalog/2015/audi/q7/fuel_delivery/fuel_tank_cap.html Does it mean changing the cap takes two hours? I understand that diagnosis may take an hour or less. More