Audi Royal Oak

If you value respect and good customer service I would not recommend going with Audi when purchasing a vehicle. The treatment I received was beyond hostile and disrespectful. I had an issue with the compa not recommend going with Audi when purchasing a vehicle. The treatment I received was beyond hostile and disrespectful. I had an issue with the company, they didn’t disclose the information and blamed it on me for not asking. When it’s their job as a company to be honest and integral. When I reached out to the manager of the store he was very arrogant and swept it under the rug, I reached out to all the top people in management and still got nothing. I finally reached out to the owner who didn’t reply showing his lack of respect and basic decency. They showcase the brand and company as being open and having very good customer service when In reality it’s the worst I have ever received. Take caution if you decide to go with them. More

Just got my 2022 Audi A3 delivered. Was worth the one-month wait. The sales Team aced it for sure; thanks a million Cory Watson and Scott Barker. Go Audi! one-month wait. The sales Team aced it for sure; thanks a million Cory Watson and Scott Barker. Go Audi! More

21-Jan-22I can't say enough about this dealership and 21-Jan-22 I can't say enough about this dealership and the service they provide. I have been bringing my car here for over 4 years and have become a 21-Jan-22 I can't say enough about this dealership and the service they provide. I have been bringing my car here for over 4 years and have become accustomed to their very personalized service and staff, not to mention: Glenn personally taking time to assist me in understanding the workings of all the sports components they added to my vehicle in 2020 Kasia and her diligence to assist me in repairing a "broken vent" that happened when I experienced the total opposite service in Victoria (car was in for a vent motor replacement on drivers side, dealership had my car for 3 days and neither provided a courtesy car nor paid for the rental car we had to get and then delivered the car with a broken vent!! Thanks Joanne Taylor for your very very poor standard of service not to mention being very rude and unapologetic!) Thanks to everyone at Royal Oak from Ian to Kasia and the many different service employees who make the repair experience actually pleasant!! Hats off to this dealership and no wonder they won the 2021 Audi award!! Thank you! :) :) More

- Delivered a car with a huge scratch on C pillar.- - Delivered a car with a huge scratch on C pillar. - Delivered a car with a license backplate broken which make impossible to unscrew the license pla - Delivered a car with a huge scratch on C pillar. - Delivered a car with a license backplate broken which make impossible to unscrew the license plate. - Took 3h to wash a car and to do a first service (oil change, inspection) and gave reason that it’s because of Covid it has unexpected delays. - Don’t know how to wash a car. First time they didn’t dry up my car and second time, they did dry up but they didn’t even wash the wheels. - Don’t take accountability of their mistakes. Would avoid at all cost and don’t give your car at their detailing department. More

Just bought a new Q3 for my mom, Kim was a terrible representative and would not recommend. I expect more from AUDI, she did not represent the brand at all and am disappointed. representative and would not recommend. I expect more from AUDI, she did not represent the brand at all and am disappointed. More

Just purchased a preowned Audi Q5. My sales rep was Vince Tran who was extremely helpful. The whole process from purchase to pickup was seamless. Would highly recommend Royal Oak Audi. Tran who was extremely helpful. The whole process from purchase to pickup was seamless. Would highly recommend Royal Oak Audi. More

Super-friendly, welcoming staff. The job got done well and in a timely fashion. Was not charged to troubleshoot the engine light (loose gas cap). The upstairs lounge is amazing - beautiful big windows and in a timely fashion. Was not charged to troubleshoot the engine light (loose gas cap). The upstairs lounge is amazing - beautiful big windows and a great flat-screen T.V. Fun to get a hot drink and hang out in the lounge. :) More

Amazing service. Knowledgeable and non-threatening salesman Cory was professional, easy to talk to and very informative. He made us feel at ease, and knew his cars. It’s obvious he is passionate about salesman Cory was professional, easy to talk to and very informative. He made us feel at ease, and knew his cars. It’s obvious he is passionate about his product. Highly recommended. More

As a recent owner of my first Audi, I chose Audi Royal Oak in north-west Calgary for service for its location. I have been extremely impressed with its amazing staff and service. I commend, in particular Oak in north-west Calgary for service for its location. I have been extremely impressed with its amazing staff and service. I commend, in particular, Kenton Rogerson, Service Advisor, and Kim Van Dyck, Audi Brand Specialist, for their exceptional welcoming and professional services. I have experienced many dealerships over the years and feel I have had the best customer service at Audi Royal Oak, with its friendly, honest and transparent services. Respectfully, Cathy More