Audi Royal Oak

Audi Royal Oak responded

Hello Danilo, While we will always do our upmost to help any and every customer who considers us to buy a new or used vehicle, nothing was any different on this occasion. It is too bad that despite our wishes to have you approved for finance, what you sadly perceive to be discrimination is the simple fact that our Canadian Banks will not approve anyone with a finance term longer than the length of their work permit tenancy. This stipulation is entirely out of our hands and one that anyone applying for finance in Canada through any legitimate lender will put a heavy degree of weight on for the approval of any loan. Despite our repeated pleas to you that given this stipulation, submitting a credit application would be futile and only cause damage to ones credit score- you chose to take this the wrong way despite our best efforts to explain otherwise. We are at a loss as to what more we could have done for you given your circumstances. You then chose to take your purchase experience to a business called RiteRide. RiteRide then approached us about purchasing the Q3 you expressed interest in from us. We then sold the Q3 to RiteRide- whom you had arranged the purchase of the vehicle with directly. We have absolutely no affiliation with RiteRide other than recently selling them a Q3. Despite the fact our customer on this occasion would technically be RiteRide- that did not stop us from doing our best to accommodate you with the pick up of your vehicle and we are unsure as to why you are displeased. Our Service Department will be happy to look into the noise you mention and correct it. We are sorry to hear that but if you can please bring it by at your earliest convenience so we can source the cause of the noise you hear. Please feel free to contact me directly should you wish to discuss this further. Rick Bewski General Manager Audi Royal Oak 403 547-5900

Audi Royal Oak responded

Hello AMM, Your are correct- it does take an hour to diagnose the issue you had with your Audi and that lines up with exactly with what we quoted you. As for aftermarket parts- you are also correct to point out that they are cheaper than an OEM part. This will always be the case with any manufacture when it comes to comparing a part backed by and made specifically for the model by the auto manufacture vs. purchasing a cheaper third party version knockoff. Customers will always have that choice. If you have any further concerns, we welcome you to contact our Service Manager Erik Kocoj. Thank you AMM

Audi Royal Oak responded

Nabil Salmi, Thank you for taking the time to write your review. We take all reviews seriously, both positive and negative. We are disappointed to see that after you spoke with all levels of our management, and then contacting AMVIC, and then the BBB, that you still think we did you wrong. Our owner didn’t respond to your e-mail as it started off with a untruth. Your first review of our store was a glowing 5 stars, and you were very happy with our service – it is only when you realised you cannot service an Audi vehicle at a different brands dealership, that it started to go wrong in your opinion. We are here for our clients, and we strive for the best experience – but sometimes, there is nothing more we can do. We will agree to disagree and go our separate ways on this occasion. The Audi Royal Oak Team

Audi Royal Oak responded

Thank you Angus for the kind words! Enjoy your new A3, and as always, Erik and his Service Department will be here for your schdeduled Maintenance! - The Audi Royal Oak Team

Audi Royal Oak responded

Thank you so much for your kind and detailed review, we strive everyday to help each of our clients to the best of our abilities! We are so thrilled you were able to experience this. Thanks again for the kind words, -The Audi Royal Oak Team

Audi Royal Oak responded

Pierre-Luc Rousseau, Thank you for your review. It's unfortunate you write this, as we thought these were resolved with our frequent communication with you. - Alex, our Sales Manager, fixed the scratch by getting you a new trim piece. - The license plate backplate was damaged due to screws being overtightened after Audi Royal Oak license plate frame was removed - we also replaced this for you, although not our fault. - We are very busy each day, and as explained to you, as is most of the world, in the current situation - some patience and understanding helps all of us, as we are in this together. If any of our Service Staff is the slightest bit ill, they stay home for everyone's protection. - We do wash all of our clients' vehicles here - they are not detailed. Detailing services have extra costs. We honestly tried to keep you a happy client; however, sometimes it is just best that we part ways. The Audi Royal Oak Team.

Disgruntled customer responded

- License backplate not your fault? How about being accountable? You were the one who screw my license plate like that! No one else! - I get that for an oil change, inspection & car wash it could take between 1 or 2h maximum during Covid time. But 3h? Like come on!! There is no excuse for making me wait 3 hours! - Wheels are part of the car. The least you can do is to wash them. I’ve never asked for a detail. You taking customer like they were totally unreasonable or complete idiots which is quite insulting coming from a premium brand like Audi. VW and Honda took better care of their customer, mark my word on that.