Audi Richmond

We spotted an Audi S8 for sale at Richmond Audi by chance when we were visiting Vancouver from Calgary. Jim welcomed us into the dealership and showed us the vehicle in detail. He also offered us to bring th when we were visiting Vancouver from Calgary. Jim welcomed us into the dealership and showed us the vehicle in detail. He also offered us to bring the vehicle out of the showroom for a test drive, which was very helpful to learn more about the car. We decided to purchase the vehicle on the spot. Jim and Tony, the sales manager, supported us through the whole process, which was a bit complicated as we would be trading in a rare vehicle in a different city. However, everything went very smoothly. I went back to Vancouver about three weeks after initially seeing the S8 to take delivery. Before I arrived at the dealership, Jim had already set up the account for myaudi for me. Jim spent around two hours in the car thoroughly going through all the features and settings of the vehicle. I have purchased vehicles from a lot of different brands and dealerships. The purchasing experience at Richmond Audi is the best that I have experienced. Thank you Jim for all the hard work in this deal and for giving me a positive start in the ownership of my first Audi. More

Thanks for the time but, the manager and the sale person are not honest to their customers. are not honest to their customers. More

Jerry Chi was a please to work with, responsive, helpful, top notch. I would definitely return for my next vehicle purchase. top notch. I would definitely return for my next vehicle purchase. More

George and Elerey were very helpful the entire way through. We definitely will recommend to our friends. through. We definitely will recommend to our friends. More

We have been buying cars from Audi Richmond for over 15 years and as always the experience was top notch. years and as always the experience was top notch. More

overall it was a good experience. people were friendly, great service and the deal was worth it. great service and the deal was worth it. More

Michael Chan (Audi Brand Specialist) was so helpful and patient as well as the staff (Delivery Specialist, Elery) (Business manager Fiona Li) who also helped me through this purchasing process. patient as well as the staff (Delivery Specialist, Elery) (Business manager Fiona Li) who also helped me through this purchasing process. More

All went well, very organized, efficient and professional. Eric Chen and Howard Yu were awesome. professional. Eric Chen and Howard Yu were awesome. More

Our sales rep, Hiroshi Onose provided an excellent experience leasing a new vehicle. Initially we came in to look at a specific CPO vehicle & scheduled a test drive with Hiroshi. However, while taking experience leasing a new vehicle. Initially we came in to look at a specific CPO vehicle & scheduled a test drive with Hiroshi. However, while taking a visual tour of the vehicle with him, another sales rep snatched the keys from Hiroshi’s hand after yelling across the lot that the vehicle had been sold. Immediately Hiroshi was very apologetic & went in to talk to the manager about the situation. We were told that another customer made a deposit at the same time we were there. Jackie, the manager, came out to personally apologize & explain the situation. We really liked the vehicle & upon our visual inspection, decided to put a deposit. Despite a disappointing & patchy start, Hiroshi still did his best to see if he could accommodate us & went to work on his day off. As we still were interested in an Audi & because Hiroshi treated us fairly & how friendly he was, we came in again to see what deals he could get us on a lease. Hiroshi did everything he could to accommodate our requests & he systematically went through all the different payment options in detail. From our years of purchasing different makes & modes, some in the luxury fold & other brands in the mainstream fold, I believe that Hiroshi gave us the best deal we have ever gotten. Overall, we would consider purchasing or leasing another vehicle from this dealership. The sales department is fortunate to have Hiroshi in their team. More

I always appreciate politeness.Michael was patient, I always appreciate politeness. Michael was patient, knowledgeable, eager to help. He answered our questions without being condescending. He tried I always appreciate politeness. Michael was patient, knowledgeable, eager to help. He answered our questions without being condescending. He tried very hard to address any concerns. More