Audi Richmond

Our sales rep, Hiroshi Onose provided an excellent experience leasing a new vehicle. Initially we came in to look at a specific CPO vehicle & scheduled a test drive with Hiroshi. However, while taking experience leasing a new vehicle. Initially we came in to look at a specific CPO vehicle & scheduled a test drive with Hiroshi. However, while taking a visual tour of the vehicle with him, another sales rep snatched the keys from Hiroshi’s hand after yelling across the lot that the vehicle had been sold. Immediately Hiroshi was very apologetic & went in to talk to the manager about the situation. We were told that another customer made a deposit at the same time we were there. Jackie, the manager, came out to personally apologize & explain the situation. We really liked the vehicle & upon our visual inspection, decided to put a deposit. Despite a disappointing & patchy start, Hiroshi still did his best to see if he could accommodate us & went to work on his day off. As we still were interested in an Audi & because Hiroshi treated us fairly & how friendly he was, we came in again to see what deals he could get us on a lease. Hiroshi did everything he could to accommodate our requests & he systematically went through all the different payment options in detail. From our years of purchasing different makes & modes, some in the luxury fold & other brands in the mainstream fold, I believe that Hiroshi gave us the best deal we have ever gotten. Overall, we would consider purchasing or leasing another vehicle from this dealership. The sales department is fortunate to have Hiroshi in their team. More

Got my first Audi S4 from the dealership, loved it, sales Jerry Guo and manager Tony helped me a lot. Very unforgettable experience, liked it Jerry Guo and manager Tony helped me a lot. Very unforgettable experience, liked it More

This dealership had excellent service. Eric was very patient with us and helped us find the right vehicle for our family. Bought our first Audi. patient with us and helped us find the right vehicle for our family. Bought our first Audi. More

Purchased a used 2018 Tundra September 2, 2021. The bolts (6 in total) of the both front coil springs were loose after the Audi Richmond service shop wrote up on a sheet that everything was good. Service sho (6 in total) of the both front coil springs were loose after the Audi Richmond service shop wrote up on a sheet that everything was good. Service shop should have caught that. Could have ended in a disaster if one or more of the coil springs broke loose. Thankfully another service shop noticed it while they were mounting my new rims and tires. More

Jerry and the team at Audi Richmond were professional, timely and great to deal with from the initial phone call! This made the purchase of my used BMW seamless. There were a few things missed during o timely and great to deal with from the initial phone call! This made the purchase of my used BMW seamless. There were a few things missed during our initial conversation (some small scratches/dents, lack of 3M), but the service was impeccable. More

Our sales rep Jim Wan was professional and very knowledgeable. We had a great experience all around. Jim was an excellent communicator. Thank you so much! knowledgeable. We had a great experience all around. Jim was an excellent communicator. Thank you so much! More

Very clean ,excellent customer service,friendly and knowledgeable staff Have been associated with the same for last 2years and would highly recommend to everyone here knowledgeable staff Have been associated with the same for last 2years and would highly recommend to everyone here More

Jerry Chi, who is a very nice person, very good service, patient. I will introduce my friends to him if they would like to buy Audi. patient. I will introduce my friends to him if they would like to buy Audi. More

This is my 4th Audi from Audi Richmond. The service has been spectacular, from sales to service! Everyone is professional and the environment is welcoming! Sales understand your need and give u the best de been spectacular, from sales to service! Everyone is professional and the environment is welcoming! Sales understand your need and give u the best deal they could Thank YOU for the awesome service! Yes, I'm a die hard Audi fans! Audi has the most innovative designs out of all! :) More

Dylan Hanna was fabulous! He explained very well how the car worked. Dylan had lots of patience. It was a pleasure working with him. Hiroshi explained all the features really well. car worked. Dylan had lots of patience. It was a pleasure working with him. Hiroshi explained all the features really well. More