Audi Langley

Thanks for your help Want to thank the Langley Service for looking after my Q7 and its service needs. The team is friendly and approachable would not go anywhere else for Want to thank the Langley Service for looking after my Q7 and its service needs. The team is friendly and approachable would not go anywhere else for service. Omg reading other write ups insulting people on line wow cannot believe dealer rater allows that! Good luck on your adventure More

No return calls to make an appointment I have phoned three times to make an appointment for servicing over the past week and a half. I have left two voicemails and one to a live person and I have phoned three times to make an appointment for servicing over the past week and a half. I have left two voicemails and one to a live person and still have not received a return call. How is someone supposed to even make an appointment??!! I think this is a great indicator of the level of service. More

Customer Service - Fail The Service department is the worst I ever dealt with. Will never go here again. Happy to travel across town to use a different Audi team. The Service department is the worst I ever dealt with. Will never go here again. Happy to travel across town to use a different Audi team. More

Worst service experience ever! I can't believe how unprofessional this dealership is. I have driven Audi's for years and always had them serviced in Vancouver until Langley opened. I can't believe how unprofessional this dealership is. I have driven Audi's for years and always had them serviced in Vancouver until Langley opened. These guys are horrible, not only could they not fix my car after a week I got so frustrated I am now going to drive over an hour to take it to a dealer with professional staff. These people don't even call you for updates you have to chase them and oh yeah, if you're getting one of their courtesy cars make sure you go straight to the gas station as they will have no gas in them. After three times getting their courtesy cars they all come with NO gas. Really? They really need some training on how to act and look professional as well as treat their customers. Never going back! More

incompetent, inefficient & unfriendly: forgot anything? This dealership is a joke! Can’t believe they are representing Audi! Even Lada would give better service, Kia would smoke them. Total waste of time, This dealership is a joke! Can’t believe they are representing Audi! Even Lada would give better service, Kia would smoke them. Total waste of time, More

Excellent service for a stranded driver On a trip from my home in Summerland BC to Vancouver, I cut a tire on a pothole. I ended up in Chilliwack, 300km from home, with an unfixable tire and On a trip from my home in Summerland BC to Vancouver, I cut a tire on a pothole. I ended up in Chilliwack, 300km from home, with an unfixable tire and no possibility of getting a replacement (my Audi TTRS mounts very specialized ultra low profile tires, simply unavailable in a retail setting, particularly as a winter tire). Audi roadside Assist was excellent in getting the car flatbedded to Audi Langley, 40 km away. There, late on a Saturday afternoon, Jessi Niver, the service rep, went out of her way to do everything she could to get me going. She found me a loaner at the lasdt minute, when none was apparently available. She agreed to store my car indoors until Monday. She arranged to put me on the 'first-thing Monday morning' list to install two of my summer tires. She was positive and helpful in every way. On Monday, Service Manager Sylvan Greig assured that the work was done on my car quickly and efficiently, I was able to carry on my trip. Audi Langley provided the kind of caring, helpful customer service one hopes for but rarely receives. I recommmend them highly and enthusiastically. More

Customer service is a joke! Service is a joke. 4.5 hours to do a 'small' service. Oil change, air filters, just the small service. And whatever you do, do NOT let them wash yo Service is a joke. 4.5 hours to do a 'small' service. Oil change, air filters, just the small service. And whatever you do, do NOT let them wash your car! Scratches, swirls. And they miss spots. And to top it off. They sprayed perfume all over the inside More

Pretending to care They all pretend to care, but once you drop off your car the entire service department is like a bunch kids working at Mc Donalds. Called 4 times and They all pretend to care, but once you drop off your car the entire service department is like a bunch kids working at Mc Donalds. Called 4 times and they said service department was busy and would call me back, but never did. They really need to send there staff out to Vancouver locations and learn this is an Audi dealership, not some privatley owned 20 car lot. Definitely would not go for service at this so called Audi dealership. More

Absolute worst experience ever I actually can't believe how terrible of customer service and experience I had. Wasted DAYS here when I could have just taken my car elsewhere and had I actually can't believe how terrible of customer service and experience I had. Wasted DAYS here when I could have just taken my car elsewhere and had it fixed same day. Sylvan was absolutely terrible. The receptionist told me they had a courtesy car available for me on Sunday I could pick up. Then he calls Saturday 1 minute before close (no eggaderation) to tell me that I can't have the courtesy car, there are none and that they'll take a look at my car Monday. (Dropped off Friday night) Monday I told them I wanted to go somewhere else and I would just pick up my car. He said he'd call me when he had a price for me on what they already did. They took all day to call me back so I just came there to pick up my car. I saw the guy hand him my keys, but he chose to stay with another customelr for 30 minutes before allowing me to leave. He couldn't be bothered to give my keys to someone else to finish my transaction. Keep in mind they didn't even do anything to My car, they broke the lock and put the spare on. This process takes a max of 20 minutes. It's now been 3 days. I should have read the other reviews. Also when I was calling to ask about my car, they would say they were all busy. I had to show up just so they would give me my car back. Not to mention on the Friday night when I dropped it off they were super rude and unhelpful and made me make two trips for absolutely no reason. I actually can't believe someone with so many bad reviews is still employed. will never be back to this location. More

"About right" to need a new clutch after 2 years? Don't think they inspected OR road tested my car after servicing, everything was marked "good" on the inspection sheet but I don't understand how that Don't think they inspected OR road tested my car after servicing, everything was marked "good" on the inspection sheet but I don't understand how that's possible when it wasn't all "good" after my last service (in Calgary) and didn't have any work done since. How did my brake pads get to 10mm (brand new) when were at 8mm 15,000 km ago? My clutch burned out a week after servicing, I can only wonder if a road test by a qualified expert could've saved my the cost of a flywheel. Then they told me its "about right" to need a new clutch on a car that's 2 years old. Sure it is. More