Audi Langley

Amazed at how horrible the overall customer service is here! I have never loved a car more than I love my Audi and am considering buying a new one but the service is so bad at Langley Audi that the thought of ha I have never loved a car more than I love my Audi and am considering buying a new one but the service is so bad at Langley Audi that the thought of having to spend $50,000 on a new car only to have to deal with these guys for another 3 or 4 years, makes me want to buy anything BUT an Audi. First, I would just love it if once, just once, I could reach someone, anyone on the telephone. It's impossible and incredibly frustrating. Today was yet another brutal example of trying to reach someone in their service department to try and schedule and appointment. I tried calling 3 times during my lunch hour and 4 more times during the course of a half hour at 4pm. (it kept bouncing back to the receptionist), I finally drove over there and explained I had been in an accident earlier in the day and feared the car was mechanically unsafe. Service rep said the earliest they could get me in, if I wanted a loaner vehicle (which I hadn't asked for) was mid-February. I said that wouldn't work as I couldn't be without a vehicle for 1 month. I clarified that I didn't need the loaner. His response was that the next appointment was in 7 days. I asked to book it and said in the meantime I would call every dealership in the LMD to find a quicker appointment as again, I had hit something fairly hard and was certain their was damage to the front undercarriage and wheels/steering mechanism and felt it was unsafe to drive any distance. He was unphased at the thought of me taking my business elsewhere. I then ask that he check on my file for a note indicating there should be outstanding work to be done from my last service. In October, I went in for regular servicing. At that time, I asked to get rid of the sour smell in my car which I was a common problem and due to condensation build up in some line and that it would be fixed by flushing it and running a solution through the line. The car came back a the end of the day and the smell was still there. Then as soon as I left the bay, my engine light came on so I immediately re-entered the shop and the service rep had their tech check it. I was told they had ruptured a line (a different one), that the technician had patched or fixed it temporarily and that they would order the part, which was not on hand and call me to come back. For my troubles, service rep said he would take care of the smell in the car and flush/clean the line as I had previously asked. I didn't ask for any special deals as I understand that these things happen. Two weeks later, I left for 1 month holidays when I returned, my husband said he we never received a call from Audi about any service follow ups. When I was in today, I asked about this part. My bad, I didn't recall what it was called but figured it should be on my file. It was not. Service rep said he would check the hard copy of my work order which was stored in their records. He called me a short time later and said there was no record of that particular issue on the work order however it did indicate I was missing both front wheel bolt covers and the engine cover gromets. This was news to me. He said I could come down there and IF they had the part, they would get that on there for me. (Shouldn't he check before he makes that comment?). The phone issue I indicated above is but one example. 2 weeks ago, I called to get a phone number for the finance company. The receptionist has no idea what the number was or even who the finance company might be and only the finance manager would be able to provide it. I called at least 8 times throughout the course of the day and all my calls transferred to him went unanswered or bounced back to the receptionist who was at a loss as to what else she could do. She took my name and number and I never received a call back. I also went online and asked for this information via their contact email on their web page. I received about 4 replies the following day. By this time, I had found the number via other means. More

The worst customer service I have ever received in my entire Booked in A7 for Service with Audi Langley. The worst customer service I have ever received in my entire life! The Service Manager was absolutely usel Booked in A7 for Service with Audi Langley. The worst customer service I have ever received in my entire life! The Service Manager was absolutely useless. I gave a number of items that needed to be looked into and he straight away said that is standard for Audi cars and nothing can be done. This is an excuse dealers give when they do not want to do something or fix something! The car was booked in for a 56K service by their service agent after checking with various people. The service manager then said he can only do a 40K service as the system does not look like it has been updated and told me to go and verify this with the Audi dealer in downtown who I bought the car from and had my last service from. I could not believe it. The Service Manager had actually wasted over an hour of my time just checking in my car and then to tell me that I need to do his job which I am paying him for. I cancelled my service with him and left the dealer. The Service Manager name was Sylvan Greig – do not use this dealer they are crap! More