Audi Langley

From apprehensive to thankful Took my recently privately purchased, 2010 Q7 into Langley Audi to see if they could tell me why the Bluetooth connection was not working from my phon Took my recently privately purchased, 2010 Q7 into Langley Audi to see if they could tell me why the Bluetooth connection was not working from my phone to the car. I had booked an appointment before reading all the negative reviews of their service department. In the end, I'm glad I did, as I left feeling a lot more confident about the folks at Langley Audi than before I arrived. I got there slightly early, but Jessi had a service technician come out right away to take a look at my car. I didn't quite catch his name, but he was very thorough, gave me his honest opinion as a service tech and as someone who might own my car. He figured out right away that the Bluetooth module or the optic fibre was at fault, but recommended that I consider carefully before booking an appointment. He told me upfront that it would likely take an hour and a half at a shop rate of $168 per hour to properly diagnose the problem and then I could decide what to do from there. He told me he could definitely fix it, but that it would cost a fair amount for the new bluetooth module or for new optic fibre cable to be installed. He commented on the high mileage that was on the car and said I should think it over. I appreciated his opinion and assessment. I found his advice was in my best interests and felt he was looking out for the customer more than he was worried about bringing in more work for the dealership. I found this refreshing and I am appreciative of getting his perspective. I have decided not to worry about connecting my Q7 with bluetooth via a factory route. I still may choose to have a third party installer put something else in my Q7, but I now have something to compare that option. There was no charge for the time and the information given. I understand that when you need something done at a dealership it will cost a fair amount of money to get something fixed. However, I also know that a dealership's service department can go a long way to building trust and a positive relationship with a customre and that is what I felt Langley Audi did with me today. More

Bad Experience I scheduled a Test Drive of a Vehicle I was looking to purchase and the car was sold from underneath me before I could get to the lot to test drive it I scheduled a Test Drive of a Vehicle I was looking to purchase and the car was sold from underneath me before I could get to the lot to test drive it, would not recommend this dealership? More

greg yung, self professed new to audi, was amazing start to finish. the whole process was absolutely seamless. everyone I met and worked with was over the top fun friendly and efficient . LOVE LOVE MY CAR to finish. the whole process was absolutely seamless. everyone I met and worked with was over the top fun friendly and efficient . LOVE LOVE MY CAR More

absolutely non trustworthy crook, dishonest and cant trust. took my vehicle for squeaking brake problem from a faulty part from audi. quoted me $830 . took to audi boundary and crook, dishonest and cant trust. took my vehicle for squeaking brake problem from a faulty part from audi. quoted me $830 . took to audi boundary and guess what ? they recognize the problem and put new brake pads and replaced faulty springs for free of charge . never go their for service your vehicle . More

Service department would not return repeated requests to refund a patched tire which should’ve been covered under Audi care. Engine warning light came on and couldn’t get an appointment or get through to an refund a patched tire which should’ve been covered under Audi care. Engine warning light came on and couldn’t get an appointment or get through to anyone at the desk during opening hours. I was told I would have to wait a week and there was no cancellation waiting list and that my car would be fine. It’s currently having issues and shuddering. I’m so glad I called Burnaby and they got me in same day and were concerned about a check engine light on and took the time to ask questions and ensure I would have proper transportation lined up in case it took longer than expected. I wouldn’t waste your time going here! More

Thank You Audi Langley !! Mehdi=Great Sales Manager !! Richard Birza=Great Financier !! Audi Q7 And Q3=Great Choices And Great Cars !! Happy Customers...Thank You Audi Langl Mehdi=Great Sales Manager !! Richard Birza=Great Financier !! Audi Q7 And Q3=Great Choices And Great Cars !! Happy Customers...Thank You Audi Langley!! We are thrilled with our purchases!! More

A great service ! It was a pleasure to buy my new Audi. An excellent, professional service. A big thank you to the manager Mahdi Nabavi, and his team who made my transi It was a pleasure to buy my new Audi. An excellent, professional service. A big thank you to the manager Mahdi Nabavi, and his team who made my transition from BMW to Audi stress free, and enjoyable. I’m very happy with my new car ! Thank you again Audi Langley! More

Thanks for the opportunity This sunny warm weather recently has me reminiscing about the Audi Driving Experience at Vancouver Island Motorsport circuit last September which I ha This sunny warm weather recently has me reminiscing about the Audi Driving Experience at Vancouver Island Motorsport circuit last September which I had the opportunity to participate in courtesy of Audi Langley. Cannot thank them enough! Very pleased. More

great people Service team is really friendly and gets to know your name always greeted with a smile better then a big dealer you keep it up Service team is really friendly and gets to know your name always greeted with a smile better then a big dealer you keep it up More

A happy repeat customer! I am onto my third vehicle that I have purchased through Audi Langley and want to express how great the experience is every time. Mehdi Nabavi is a p I am onto my third vehicle that I have purchased through Audi Langley and want to express how great the experience is every time. Mehdi Nabavi is a pleasure to deal with, he actually makes me look forward to the transaction! Peter is fantastic with any finance related topics. Rick in service always ensures my car is well taken care of. Keep up the great work team! More