Audi Kitchener-Waterloo

martin was patient and easy to deal with, he answered every question is had, everybody I dealt with made the purchase process easier than I could have ever have imagined. Kaitlin had everything ready to every question is had, everybody I dealt with made the purchase process easier than I could have ever have imagined. Kaitlin had everything ready to go on delivery day and it took half as long as I expected More

Maddie has provided professional and friendly service each time I have brought my Audi in for service. She has gone the extra mile to make sure my wife and I were aware of the status of our vehicle duri each time I have brought my Audi in for service. She has gone the extra mile to make sure my wife and I were aware of the status of our vehicle during each visit. The extra calls and emails she made were greatly appreciated and it is those little things that keep me coming back. Makes us feel confident that our vehicle is in the right hands. I would say that when you go to Crosby Audi, you are not only getting high quality cars, you are getting a team of professionals that support you throughout the life cycle of your vehicle, and genuinely care about their customers - like Maddie. Thanks for your help! Martin Draeger More

My appointment was for 10:00, and I arrived at 09:55. I was greeted, as usual, by Maddie's friendly and smiling face. My car was taken into the shop right at 10:00. Maddie told me the snow tire package and was greeted, as usual, by Maddie's friendly and smiling face. My car was taken into the shop right at 10:00. Maddie told me the snow tire package and rims would take about an hour. I was working on my lap top at the time, so rather than disturb me, she sent me an email telling me my car was ready when ever I was. I had a few more things to finish, I paid, and walked out to my "just washed A6". Always a great experience, and Maddie's friendliness and helpfulness just makes the visit . More

I accompanied my wife as she purchased a new A5 Audi. Quite by chance, we were served by Dino Zunic -- we now feel very fortunate to have met him. He was always very professional, extremely well-informed Quite by chance, we were served by Dino Zunic -- we now feel very fortunate to have met him. He was always very professional, extremely well-informed about the products that he sells, and completely pleasant throughout the process. He was patient with our numerous questions, clear in setting out our options, and efficient in highlighting other considerations for us to think about. All that and very fair when it came to the financials and creating an offer. Dino was the first staff member that we met at Crosby; we look forward to meeting others. In the meantime, recommend Dino very highly and without reservation! More

Had a great experience at the Audi service department - again. Wonderful friendly staff who kept me informed and up to date regarding the work being performed. The email system of communication throughou again. Wonderful friendly staff who kept me informed and up to date regarding the work being performed. The email system of communication throughout the day was perfect and addressed my heavy schedule and frequent inability to answer my telephone. More

The latest service was a warrenty repair of the sensor lock on the drivers door. The whole experience from dropping the vehicle off, shuttle to work, shuttle pick up and return of the cleaned vehicle wit lock on the drivers door. The whole experience from dropping the vehicle off, shuttle to work, shuttle pick up and return of the cleaned vehicle with repaired sensor lock was flawless. Great Job from all concerned. More

Maddie greeted me with a warm smile when I dropped off my vehicle for service after normal service hours (I travelled from Oakville) which was a pleasant change to a stressful day. She displayed a professio vehicle for service after normal service hours (I travelled from Oakville) which was a pleasant change to a stressful day. She displayed a professional upbeat attitude throughout the vehicle drop off & loaner vehicle exchange. Any questions I had were quickly answered & correspondence was detailed & clearly presented. There was no difference in Maddie's proficiency when I picked up my vehicle after normal service hours again. Maddie's is a great asset to the Service Center Team. More

Maddie was efficient and customer oriented. She was able to manage multiple projects at once and still able to deliver ahead of schedule. She has a great disposition and made me feel at ease while in the de to manage multiple projects at once and still able to deliver ahead of schedule. She has a great disposition and made me feel at ease while in the dealership. She was professional yet friendly. Thank you More

Maddie is the best Audi Consultant I have met so far. She not only understands Audi Mechanics but also her customers, that ability to use empathy naturally is very hard to find. She is a hard worker, but als not only understands Audi Mechanics but also her customers, that ability to use empathy naturally is very hard to find. She is a hard worker, but also does things (and follow up) in a timely manner. I am very satisfied with her service and she is one of main reason I keep coming back to Crosby. Because of her service, I will definitely recommend Crosby to Audi owners. More

I have dealt exclusively with Crosby Audi for all my cars and service for almost 25 years. The salespersons and service managers have changed but the on both the sales and service sides I have always found t and service for almost 25 years. The salespersons and service managers have changed but the on both the sales and service sides I have always found them to be fair, honest and reliable. I always recommend them and will continue to use them for all my future needs. More