Audi Kitchener-Waterloo

Great experience! Ben was very approachable, professional and very pleasant to deal with, whether on the phone or in the showroom. Our purchase went thru very smoothly Ben was very approachable, professional and very pleasant to deal with, whether on the phone or in the showroom. Our purchase went thru very smoothly. Our car mats were back-orderd but arrived within reasonable time. A good experience for sure! More

Ben Hoang redefined Customer Satisfaction I recently bought my second Q5 from this dealership and I truly lucked out with Ben as my Sales Specialist. From the initial contact to final delivery I recently bought my second Q5 from this dealership and I truly lucked out with Ben as my Sales Specialist. From the initial contact to final delivery of my SUV Ben and I exchanged countless emails and phone calls. Not once did his professional demeanor change, he was always courteous, knowledgeable and truly knew what to say to amp up my excitement to get into this new ride. Even when I encountered an unexpected hick-up when I brought my vehicle in for the seasonal tire swap Ben was there to assist and rectify the situation immediately. Ben is truly one-of-a-kind and he redefined customer satisfaction. He is a man of his word and truly sets himself apart from the stereotypical "Sales Associate" reputation who suddenly doesn't know you anymore after you inked the deal. Ben truly cares about his clients, he is beyond passionate about the product he sells and never makes you wait for an answer. More

Enjoyable purchase process; happy, satisfied owner I visited numerous dealerships but found with Ben Hoang and Audi Kitchener Waterloo a salesperson and dealership who understood what I needed, knew wh I visited numerous dealerships but found with Ben Hoang and Audi Kitchener Waterloo a salesperson and dealership who understood what I needed, knew what I really wanted, and were able to make it happen as an overall pleasurable experience. I enjoyed buying it, am extremely satisfied owning it and feel 100% confident that if any issues arise that Ben and Audi Kitchener Waterloo will have my back. More

Not one negative thing to say! I purchased a new 2017 Audi A4 back in the beginning of October of 2016 from Kaitlin and can honestly say from the moment we met, I knew I was in good I purchased a new 2017 Audi A4 back in the beginning of October of 2016 from Kaitlin and can honestly say from the moment we met, I knew I was in good hands. a bit of a background on me - I have purchased a few many cars in my life (none of which have been Audi's) so I've had my fair share of experience with salesmen and women. I've had sales people pressure me to get this and to do that all to much. Kaitlin was probably the first salesperson I have dealt with where there was not one ounce of pressure. I got to talk freely, ask any questions I had and eventually purchased the car of my dreams. She really made my car purchasing experience something I'm going to remember forever, or at least until it is overwritten by myself purchasing another Audi later on down the road. I have been back a few times since to have my car checked up on and have always been greeted by my first name and with a smile. I have always been offered a beverage and have never had to wait in a line up for an appointment or to talk to a salesperson. One huge plus for me that really made me fall in love with the dealership is that I always receive my car back cleaner than when I left it. At this point, I can honestly say that i truly feel like i am part of the Audi Family. More

Very pleased. Robert Sampson and Andrea Douglas were very accommodating, helpful, and knowledgeable. Drove from Sarnia to Kitchener, they were very understanding ab Robert Sampson and Andrea Douglas were very accommodating, helpful, and knowledgeable. Drove from Sarnia to Kitchener, they were very understanding about setting up appointments to when I could be there. Overall very please with my experience and would very much recommend Audi Kitchener-Waterloo or just buyin and Audi in General. More

Instead of Toronto I live in Toronto but was underwhelmed with the level of attention I was receiving from my local dealers so I decided to get in touch with the dealer I live in Toronto but was underwhelmed with the level of attention I was receiving from my local dealers so I decided to get in touch with the dealer from near where I grew up. My call to the dealership was directed to Jeremiah and right from the get go things were much, much more to my liking. I ended up buying my car over the phone and did not even meet this team until I was picking up my car. Once at the dealership Anamarija continued the exceptional buying experience. I fully recommend buying from this dealership and these people even if you are not going to do it in-person. More

purchased A4 Audi Excellent with Ben Hoang, Andrea Douglas and Anamarija Batovanja. They were very professional though I changed my mind about which car I wanted. The Excellent with Ben Hoang, Andrea Douglas and Anamarija Batovanja. They were very professional though I changed my mind about which car I wanted. They answered my many questions patiently with information that I understood. I would buy another car from them again. More

Easy. I could as easily have titled the review 'familiar' or 'comfortable' or 'barrier-free'. The fact is Jeremiah was expert in his quiet assessment of my I could as easily have titled the review 'familiar' or 'comfortable' or 'barrier-free'. The fact is Jeremiah was expert in his quiet assessment of my wants and needs during our conversations, and seemed to enjoy that part of the process. It's important to me that I don't feel processed as a potential buyer, but actually heard, and of course, respected. I'm not a serial internet-car-researcher. Jeremiah may be, however. He knows his product. In the end, due to limited availability I settled on a comparable brand. I haven't forgotten my experience. More

BEST YET! As a two vehicle family we have purchased or leased many cars over the past 47 years. Dealing with Jeremiah on our resent transaction has been a refre As a two vehicle family we have purchased or leased many cars over the past 47 years. Dealing with Jeremiah on our resent transaction has been a refreshing change for us. His professionalism , product knowledge, and his willingness to please are traits that are rare in the industry today. The whole transaction was fun for us again........well done Jeremiah. Upon delivery Anamarija was excellent in explaining the operation of the new car. Oh yes the new car.........coming from a BMW 328XI to a 2017 Audi A4 which is definitely the new benchmark in the class as the dealership is for the industry. Thanks again we are more than impressed. More

Best car purchase experience ever Ben was very professional throughout the entire experience. I had looked at many Audi dealerships for the model I wanted but was told many different Ben was very professional throughout the entire experience. I had looked at many Audi dealerships for the model I wanted but was told many different stories. Ben was the only salesman to take the time to call me or email me back back when I left messages for him. Ben is a salesman that truly cares about his customers before, during and after the purchase of the A4. Andrea was also great to deal with. She was very informative about the warranties without being pushy. Another very professional person that I enjoyed dealing with during the purchase More