Audi Downtown Vancouver

Dropped in to the dealership to check on the availability of any used Q5's. We were greeted by Charles and he showed us the vehicle we had seen online. The initial part of our experience was very good, deal of any used Q5's. We were greeted by Charles and he showed us the vehicle we had seen online. The initial part of our experience was very good, dealing with Charles and the Manager on site for the price. We agreed to the deal and made arrangements to pay and pickup the car two days later. We were informed that evening that an error was made with the information provided by the dealership in regard to the Carfax paperwork that we signed. It was signed off as zero incidents. Charles sent a text to me informing there were two small items that had not yet been updated. These were very small items that I felt did not affect the deal. The dealership recognized that I had signed the Carfax paperwork as such, and had provided a non refundable deposit. The dealership offered my money back if I so desired, but we settled on some complimentary fuel cards. Pick up day did not go so well. The usual time was spent dealing with payment and the tutoring on the cars instrumentation. During this process we noticed that the Navigation was still not working. I was not too happy about this as it was mentioned to them two days earlier when we took the car for a test drive. The car was brought to the service department and my waiting began... Then, the sales manager Jason told me it may not get done by the end of the day and offered a loaner Q5 to go home with. He mentioned that if the car was ready by that evening he would deliver it to my home. Jason was very professional in trying to rectify the situation, and dropped off some Audi swag with the car that evening. I have to compare the pickup portion of our experience with the experience we had at a BMW dealership when we purchased a vehicle for my wife and the new Infinity I took delivery on in 2019. The advice I would offer to provide a better delivery experience with a used vehicle, is to do a thorough final check of the vehicle before a client takes delivery. The interior of the car was not cleaned to my my satisfaction as well. More

Great experience…from the initial test drive to the final drive away, the whole team at Audi Downtown Vancouver is first class. drive away, the whole team at Audi Downtown Vancouver is first class. More

With the computer chip shortage I knew it would be difficult getting what I wanted let alone any car at all. Francis put in so much work to get me my 2022 Audi S5 sportback. He was courteous and kep difficult getting what I wanted let alone any car at all. Francis put in so much work to get me my 2022 Audi S5 sportback. He was courteous and kept me informed every step of the way. More

Great experience with the amazing staff at this location! definitely recommending the location for anyone looking for a vehicle definitely recommending the location for anyone looking for a vehicle More

It was a pleasure dealing with Francis on the purchase of our Audi Q3. I would have liked a more honest assessment of our trade in, but Dealerships are there to make money. our Audi Q3. I would have liked a more honest assessment of our trade in, but Dealerships are there to make money. More

Everyone was knowledgeable, nice, and knew their cars. Hilbert was waiting for us when we showed up to test drive the car. He clearly explained the steps we had to go through to purchase the car. He wa Hilbert was waiting for us when we showed up to test drive the car. He clearly explained the steps we had to go through to purchase the car. He was patient and answered our questions. More

Bought a 2021 Audi Q7. The person whom I dealt with Bought a 2021 Audi Q7. The person whom I dealt with -Francis was very efficient and handled all the process efficiently. I was expecting a home deli Bought a 2021 Audi Q7. The person whom I dealt with -Francis was very efficient and handled all the process efficiently. I was expecting a home delivery of the vehicle which the dealership declined hence i rate it at 4. On the day of delivery Hakim explained kindly and detailed how to use the car. Everyone was very nice. Hope during the ownership the experience will be equally good. Regards Melvin Mathews More

Everyone at the dealership was awesome! Patrick is a kind and helpful dealer. And Hakim explained kindly and detailed how to use the car. Valet parking guy was very skilled and kind. and helpful dealer. And Hakim explained kindly and detailed how to use the car. Valet parking guy was very skilled and kind. More

I dealt with Dave Vu over the phone, he was great to deal with, sent me all of the info I needed, all of the photos and videos I asked for and when I came time to make a deal he was very professional and eas with, sent me all of the info I needed, all of the photos and videos I asked for and when I came time to make a deal he was very professional and easy to work with. I my client and I decided to buy this Q7 essentially site unseen there were no surprises upon delivery. Jad, the delivery specialist made pickup easy and quick with a full tank of fuel and everything I needed to hit the road back to Edmonton. I look forward to working with this dealership again. Chris Fisher Tice Automotive Consulting More