Audi Downtown Vancouver

We had a very good experience with Vancouver Downtown Audi. Vivian Tsang was a great help in all areas: the test drive, anwering all questions, and working with us patiently to get a satisfactory price. Audi. Vivian Tsang was a great help in all areas: the test drive, anwering all questions, and working with us patiently to get a satisfactory price. She encouraged us to message her with any questions about the car at any time and has been responsive so far. She was a pleasure to deal with, and has been working in dealerships for a long time so is experienced in several areas. Great customer service so far! I certainly hope it will continue if we have issues, especially since we purchased a very long warrently since we like to keep our cars for a very long time. Carmen and Craig were also helpful during the processing and warrenty. If you are interested in an Audi I highly recommend asking for Vivian! I love my Q4 and our experience with Vancouver Downtown Audi! More

My story is long, and if you’ve been following my saga you may want to take the time to read this. I’ll start with the moral of the story, Sunny Gill of Downtown Audi and the Dilawri Group are only looki you may want to take the time to read this. I’ll start with the moral of the story, Sunny Gill of Downtown Audi and the Dilawri Group are only looking after their bottom line, they don’t care about you. They will try to give you as little as possible if you have an issue, my advice is fight for what is rightfully yours, and check your brake rotors. If you are looking to buy an Audi, there are better places to spend your money, don't give it to a company with no integrity and cares only about making money. Now, if you want to know why I say this, read on… Oct 2023 purchased brand new Q4 Etron with full iZEV and CleanBC incentives totalling 9k Jan 2024 discovered that it leaks, bring it back to DT Audi, they give me a loaner while its being fixed Jun 2024, they still can’t fix it, last resort is to remove the hatch window and redo all of the seals, fix didn’t work, still leaks I want a refund, haha we know that isn’t going to happen, then give me a new car Sunny Gill insults me by offering $47k to trade in my car that never should have left the factory Sorry Sunny, NO! the 2nd offer comes through. OK, we'll give you a new car, a better one..and Sunny isn’t making any money, and he is sure to tell me that All I want is a vehicle equal to my original purchase, if you wanna give me a better one, that’s your decision Sunny tells me that the 2024’s don’t come with a charging cable, I have to pay $550 for a cable, but he graciously offers me a 10% discount Hey Sunny, my 2023 came with a cable, so I expect that any replacement vehicle should come with the same…again he cries that he’s not making any money off this transaction, this isn’t a transaction Sunny, you made the money on the first car I purchased, this a replacement of a defective vehicle. He agrees to throw in the cable End Jun 2024, I am sure they want me off the books, they offer me a black Q4 (originally purchased a grey), and they'll cover the upcharge for paint, I go to pick up my new vehicle, do the walk around and notice significant rust on the passenger and driver side brake rotors, I had issues with the previous vehicle rotors which I didn’t notice till after, they note it and will be revisited in a few months. They still owe me a tow hitch which is on order, we’ll see how long that takes (a month later and still no hitch) OK, almost done, have to sign the paperwork to do the transfer, no money is exchanged, this is a replacement. They want me to sign another rebate form for the iZEV (5k) Transport Canada rebate. Again, I'm not, buying a car, no money is being exchanged, so why should DT Audi get the rebate AGAIN? I refuse to sign it, but they won’t give me the car unless I do. I try to negotiate, DT Audi gets the 5k, give me $2500 in extras...now Regan Judd (Sales Manager) steps in, no we can't give you anything that costs us! Stalemate....so I ask for the logos in black and an at cost wrap. Regan agrees...and to date, 1 month after the promise is made, and I have followed up with Regan, no response. But should I have expected any more? Nope...this type of customer service is to be expected. By this time I’m about to lose it, so I sign it, and I’m done. If you’ve come to this point of my story, you’re interested, this has been the worst purchase with the worst company I have ever made. At the end of Sunny Gill apologized for all the turmoil we went through, too little too late buddy, the damage is done and this is where we are now.Honestly, I came out on top, I got a newer car with better range and more pep, but was it worth the hassle? Definitely not, I would have rather got my money back and never stepped foot in DT Audi More

Great team and great support. Thank you for your help with making my decision. I am very happy with my new car. Thank you for your help with making my decision. I am very happy with my new car. More

Terrible customer service from beginning to end. Unprofessional behaviour, it felt like I was inside of a Highschool group project. Now going to return my lease they emailed me multiple times to co Unprofessional behaviour, it felt like I was inside of a Highschool group project. Now going to return my lease they emailed me multiple times to come in, I responded to their email back, it took 3 weeks to get a response. I have since called, over a week ago, and haven’t heard back. I am at a loss. More

Horrible service, empty promises, no accountability or follow through - their main philosophy - make the sale and run. I would recommend NOT heading to this dealership unless you want to experience comple follow through - their main philosophy - make the sale and run. I would recommend NOT heading to this dealership unless you want to experience complete and utter ignorance from a customer service perspective. Unfortunately, I have closed on my new vehicle or I would completely cancel my order based on the level of service and ignorance. Never have I every experienced a sales team that deliver a such a load of xx and the stream of excuses to cover up for their lack of care or service. Again - save yourself the headache and GO ELSEWHERE. More

Very good experience and friendly staff. Unfortunately took over 3hrs to complete my vehicle transaction Unfortunately took over 3hrs to complete my vehicle transaction More

What can I say. Being in the industry myself working for another dealership if I tell you my Wife and my and my Mother in Law have now bought cars here and I would b Being in the industry myself working for another dealership if I tell you my Wife and my and my Mother in Law have now bought cars here and I would buy a car here myself I don’t know what else to say. They’re always ready when we show up for our appointments and we have bought same day both times. Great job Austin. Great job Charles. We will be back! More

Outstanding customer service and professionalism at Audi Downtown! They provided comprehensive information, answered all my questions, and ensured I found exactly what I was looking for in a vehicle. Downtown! They provided comprehensive information, answered all my questions, and ensured I found exactly what I was looking for in a vehicle. More

My husband and I purchased a new Audi Q4 in January of 2024. Our salesperson was Hilbert. We put a $1000 deposit on the car in the fall of 2022, test drove one in January of 2023 and made our selection f 2024. Our salesperson was Hilbert. We put a $1000 deposit on the car in the fall of 2022, test drove one in January of 2023 and made our selection from the options available at that time. As we waited for our car to arrive, Hilbert did not initiate any communication with us or keep us abreast as to the delivery of the car. After prompting, we were told our car would be ready for pick up in October of 2023, only to discover Hilbert did not order the correct upholstery, which we specified clearly to him. We would have to wait another three months! In January of 2024, our car arrived at the dealership for pick up. Two days before delivery, Hilbert informs us that the provincial rebate requires an application process in advance that must be approved. He had 12 months to share this information! One day before pick up, we contacted him regarding accepted method of payment, to discover the dealership only accepted a certified cheque. Again, he had one year to share this information with us and it resulted in a lot of unnecessary stress. Hilbert’s communication was extremely poor. When we reached the dealership, Hilbert’s attitude towards me (the female) was extremely condescending. He walked right by me, without greeting and asked me where my husband was. He had the paperwork made out in my husband’s name only, (even though I was buying this car). Hilbert called me Janet three times and each time I corrected him to say my name was not Janet, but Jeanette. He didn’t seem to care. His social skills and manners were severely lacking. My husband and I felt that Bavinder did an excellent job of describing the features of the new car and setting us up with the Audi App. Lastly, when reviewing the purchasing agreement, we were surprised by a charge called Lifestyle Package, which Hilbert failed to mention in any of our discussion of pricing. This added another $900 to the cost of our car. Well we love our new car, we were extremely disappointed and frustrated by the quality of service that Hilbert provided to us. More

Sales service is good, Downtown realizes how important referrals are from past customers and that pricing is very important as well. We trade every 3 to 4 years and will undoubtedly be back. referrals are from past customers and that pricing is very important as well. We trade every 3 to 4 years and will undoubtedly be back. More