Audi Downtown Vancouver

Outstanding customer service and professionalism at Audi Downtown! They provided comprehensive information, answered all my questions, and ensured I found exactly what I was looking for in a vehicle. Downtown! They provided comprehensive information, answered all my questions, and ensured I found exactly what I was looking for in a vehicle. More

My husband and I purchased a new Audi Q4 in January of 2024. Our salesperson was Hilbert. We put a $1000 deposit on the car in the fall of 2022, test drove one in January of 2023 and made our selection f 2024. Our salesperson was Hilbert. We put a $1000 deposit on the car in the fall of 2022, test drove one in January of 2023 and made our selection from the options available at that time. As we waited for our car to arrive, Hilbert did not initiate any communication with us or keep us abreast as to the delivery of the car. After prompting, we were told our car would be ready for pick up in October of 2023, only to discover Hilbert did not order the correct upholstery, which we specified clearly to him. We would have to wait another three months! In January of 2024, our car arrived at the dealership for pick up. Two days before delivery, Hilbert informs us that the provincial rebate requires an application process in advance that must be approved. He had 12 months to share this information! One day before pick up, we contacted him regarding accepted method of payment, to discover the dealership only accepted a certified cheque. Again, he had one year to share this information with us and it resulted in a lot of unnecessary stress. Hilbert’s communication was extremely poor. When we reached the dealership, Hilbert’s attitude towards me (the female) was extremely condescending. He walked right by me, without greeting and asked me where my husband was. He had the paperwork made out in my husband’s name only, (even though I was buying this car). Hilbert called me Janet three times and each time I corrected him to say my name was not Janet, but Jeanette. He didn’t seem to care. His social skills and manners were severely lacking. My husband and I felt that Bavinder did an excellent job of describing the features of the new car and setting us up with the Audi App. Lastly, when reviewing the purchasing agreement, we were surprised by a charge called Lifestyle Package, which Hilbert failed to mention in any of our discussion of pricing. This added another $900 to the cost of our car. Well we love our new car, we were extremely disappointed and frustrated by the quality of service that Hilbert provided to us. More

Sales service is good, Downtown realizes how important referrals are from past customers and that pricing is very important as well. We trade every 3 to 4 years and will undoubtedly be back. referrals are from past customers and that pricing is very important as well. We trade every 3 to 4 years and will undoubtedly be back. More

Top to bottom great experience. From Sunny to Hilbert to Bavinder- great teamwork and communication. Will definitiely recommend to friends and family. From Sunny to Hilbert to Bavinder- great teamwork and communication. Will definitiely recommend to friends and family. More

Always the best experience with Audi DT. The entire team is amazing and gives 5-star service! Best experience at a dealership I've ever had! The entire team is amazing and gives 5-star service! Best experience at a dealership I've ever had! More

Regan Judd provided exceptional service at the Audi dealership. Their expertise, attention to detail, and dedication to customer satisfaction were outstanding. I highly recommend Regan and this dealers dealership. Their expertise, attention to detail, and dedication to customer satisfaction were outstanding. I highly recommend Regan and this dealership for anyone in search of a great car buying experience. He went over and above More

There is only one word to describe my recent experience at Audi Downtown Vancouver and that is OUTSTANDING. Thanks to Regan, Chris and Brian for making my daughter's first Audi purchase a lifetime memory. at Audi Downtown Vancouver and that is OUTSTANDING. Thanks to Regan, Chris and Brian for making my daughter's first Audi purchase a lifetime memory. Audi drivers for life! More

Q7 was delivered today. I was looking for a new vehicle for my wife found one we liked at Audi Downtown Vancouver we called and spoke with Regan he provided us with a awesome I was looking for a new vehicle for my wife found one we liked at Audi Downtown Vancouver we called and spoke with Regan he provided us with a awesome car buying experience from start to finish he was professional, friendly, always picks up his phone and just a pleasure to deal with. Although we live in a different province and have not met Regan in person we feel like we know him he did a great job making us feel very comfortable, we had planned on picking the car up and driving home instead we bought the vehicle sight unseen and then shipped to our door. Regan thanks for making our first Audi purchase a great experience. More

I was very happy with Ali my advisor he is excellent and very helpful sales professional. very helpful sales professional. More

Excellent customer service at this dealership. Wide range of high-quality cars available. Transparent pricing and financing options. Staff is knowledgeable and friendly. Highly recommend for a has Wide range of high-quality cars available. Transparent pricing and financing options. Staff is knowledgeable and friendly. Highly recommend for a hassle-free car buying experience. More