Applewood Kia Surrey

I dealt with Andy great customer service Love my car he was very knowledgeable and kind was very knowledgeable and kind More

David the asst service manager cannot deal or do any damage control. I was entitled for lifetime oil change and been doing the service w them from 2021 until now but when their system change it technica damage control. I was entitled for lifetime oil change and been doing the service w them from 2021 until now but when their system change it technically erased my lifetime oil change. I needed to wait for the other branch to give them proof of contract even though I been doing the oil change to them for 3yrs I informed them that I need to cancelled my appointment just to wait for the other branch to send it to them. My point is they should have let me go and just settle it in their end since it's their systems problem. And just informed me after anyway I'm a regular costumer. But after resolving it. It took 1hr and Togo's thing their service advisor Robert knows how to do damage control compensated me to have a discount on my next service. At lease for a manager they should know how to give solution and to have a sound judgment to cover if the system at their end doesn't work. and value their costumers. More

Very Happy with my 2024 Kia Sport. Meagan in Service is Awesome! She gets the job done in a professional manor. I would like to give her a compliment on doing a great job, and being so Meagan in Service is Awesome! She gets the job done in a professional manor. I would like to give her a compliment on doing a great job, and being so friendly. Thank You. More

My Kia Sportage needs a transmission oil change. I called Kia Service in Surrey BC and spoke to a man who introduced himself as Mr. Hans. To get over any trouble, I asked him how they change the tra I called Kia Service in Surrey BC and spoke to a man who introduced himself as Mr. Hans. To get over any trouble, I asked him how they change the transmission oil. Mr. Hans, who strongly pretended to know everything, knew nothing at all. Maybe from the point of view of his job as a service desk person, Mr. Hans should at least watch YouTube and learn about the transmission oil change protocol before he starts being arrogant to Kia Service customers. I don't think I will visit this service and I won't even think about buying my new Sportage 2025 at Kia Surrey BC, More

Disappointing Experience at Kia Applewood Surrey - Unpleasant Encounter with Omar Bajwa! My recent attempt to purchase a Kia EV6 at Kia Applewood turned out to be an utterly disheartening experienc Unpleasant Encounter with Omar Bajwa! My recent attempt to purchase a Kia EV6 at Kia Applewood turned out to be an utterly disheartening experience, primarily due to the appalling attitude of the sales manager, Omar Bajwa. The combination of his disrespectful demeanor and lack of professionalism has compelled me to assign the dealership a one-star rating The impact of Omar's attitude was so severe that we not only left without making a deal but did so for two consecutive days. His unprofessional conduct not only hindered the possibility of a sale but also led us to the decision that we would never reference or recommend Kia Applewood - Surrey to anyone. Omar's attitude towards potential clients was shockingly and utterly disrespectful. His approach was not just unhelpful but actively detrimental to the overall atmosphere of the dealership. Rather than fostering a welcoming environment, Omar's behavior created tension and left us questioning the professionalism of the entire establishment. Prabhkirat, our Product Advisor, stood out with his exceptional professionalism, and genuine willingness to assist. However, the same cannot be said for the sales manager, Omar, who left an indelibly poor impression. A sales manager should exemplify the highest standards of customer service, but Omar's behavior fell far short of acceptable. This experience raises significant concerns about the post-purchase service at Kia Applewood (Surrey). If the sales manager's attitude is indicative of the overall customer service culture, one can only wonder how the after-sales service would be. The overwhelmingly negative encounter with the sales manager at Kia Applewood - Surrey has not only resulted in a lost sale but also a complete disassociation from the dealership. The one-star rating reflects the severity of the negative impact on our overall perception, and we sincerely hope that Kia Applewood takes immediate measures to rectify the issues in its customer service approach. Potential buyers should be aware of the potential challenges they might face, not just during the purchase process, but also in the aftermath when relying on the dealership's post-purchase support More

Just bought my new Kian Seltos with Danilo Kujovic! He was new but eager to learn. Very happy with all his help. Not super pushy with all the extras which I was very happy about. He was new but eager to learn. Very happy with all his help. Not super pushy with all the extras which I was very happy about. More

We had the most amazing experience today buying a Kia Soul at Applewood Kia in Surrey. Eldane is the most pleasant person to deal with. Very informative, easy to talk to and ask questions. I would highly Soul at Applewood Kia in Surrey. Eldane is the most pleasant person to deal with. Very informative, easy to talk to and ask questions. I would highly recommend going to Applewood Kia in Surrey if you are thinking of a new Kia vehicle.. all the staff we dealt with today were awesome.. thanks everyone for making our purchase today a BIG success.. More

4000 for a catalytic converter last year one month out of warranty and it has to be replaced because of an issue Kia knows about. Then offers to assist in securing a new engine for me to pay for. Think twice warranty and it has to be replaced because of an issue Kia knows about. Then offers to assist in securing a new engine for me to pay for. Think twice before purchasing a car from this dealership. They do not stand by their product. More

They charged $160/hr for 1 1/2 hours work which included vacuuming the car and removing duct tape residue, and charged 2 1/2 hours labour. The bill came to $658.56 for installing a used part. The Labour Gui vacuuming the car and removing duct tape residue, and charged 2 1/2 hours labour. The bill came to $658.56 for installing a used part. The Labour Guide says it should have only taken 1 hour to change the window regulator which I found out after the fact from my friend's boyfriend who is a mechanic from Honda. I didn't bring my reading glasses so I didn't notice until I got home and looked at the invoice. I had the first appointment of the day pre-booked so I could get out on time but they didn't get my car in until 1 hour 15 minutes later. I know when it went in because I could see my car the entire time while waiting the entire time in the service area and also saw when it was driven back out. After I got home from running a few errands, I tried calling the service department but no one picked up and the phone system kept rerouting me to the reception area but no one picked up the phone there either. I ended up emailing the service manager and it has now been over a week and no one has contacted me. Normally they give a courtesy call after each service my car receives and send me a survey. Interestingly, this is the first time I haven't received either which leads me to believe that they know I am upset and don't know how to deal with it. If this review had the ability to upload my proof of charges I would. It is really unfortunate because they used to be much better than this. I think the mechanic must have been going for a year end bonus or they are trying to make up for a loss of car sales due to the pandemic. Another guess is, this is how they pay for their courtesy Uber rides for their customers and even worse, trying to scare people into buying a new car because the labour fees are so high on an older car. Oh, and on top of the work that was done, they charged a $135 diagnostic fee a couple of weeks before the work was done. Update: Due to the frustration from the lack of response from the service department, I emailed a very detailed and documented letter to the General Manager. I think he must have just skimmed over my letter because he really didn't address several of my concerns and didn't acknowledge that I had already paid a diagnostic fee previously or the 3 screen shots from the other dealership showing the labour should have only taken 1 hour. The screen shot is from software used at most repair shops. No apology from the General Manager and he made an excuse about the cost of real estate and says they have one of the lowest rates around. If he wants to make a big deal about the cost of real estate then he should understand that the BC Assessment shows that the Honda Dealership property is worth $30,000,000 in Vancouver and his Kia Dealership is only worth $10,000,000 in Surrey, yet Honda still has a lower hourly labour rate. The service manager did leave a voicemail after receiving a copy of the General Manager's email so we will see what transpires. More

When or if something goes wrong their general sales manager Tyler will take care of you!! Thanks Applewood Kia manager Tyler will take care of you!! Thanks Applewood Kia More