Allan Dale Trailers & RVs

Liars Liars and Liars So I bought a new North Trail 22FT from salesman Ed at the Edmonton location. So through all his sales BS ," Ill leave a little something in the fri So I bought a new North Trail 22FT from salesman Ed at the Edmonton location. So through all his sales BS ," Ill leave a little something in the fridge for your first camping outing. Nope didn't happen! Then unfortunately I recommended a friend of ours to purchase a unit there, they bought a Prowler which Ed tends to forget who sent him the deal, not a thank you or a FU anything!! Nothing in the fridge for the business I gave him- joke!! Then we had an incident with our awning arm breaking - well we should be able to get warranty coverage- " nope awnings are not covered by warranty- denied!! So ok after it sat in their yard in Edmonton they graciously charged me for the winterization - hmm ok.... new customer and gave them business- nope don't care! So a after me constantly calling there pathetic service department about gee what's happening with my awning-" awe well the wrong part came in so we had to send it back, blah blah.... " it takes a long time to get these parts in" frig lie! No calls from Pat in service as to when it'll be ready- well April comes along and wow - its ready! Amazing and its clean to !! Uhh wrong the awning is friggen dirty you stupid clown! Get the invoice cost for repair of $ 876.79 - go there and all of a sudden its $1100!!! Really So I tell him well I have the Extended warranty through First Canada- Pat says lets go see Dan the business Manager- yes he has the Premium Package. Pat proceeds to tell him "well I have a good friend from First Canada I can get this approved, no problem - let me deal with it". Thinking that was the end of it pulled out with my dirty trailer tucked way in the back yard thinking it was all good. Then last month I get an email stating I have a outstanding invoice regarding my awning arm and I need to clear it up because all warranties were denied!!!! WORD OF ADVICE STAY AWAY FROM THESE CLOWNS- NOTHING BUT LIARS More

Biggest rip off dealership We went through years of xxxx with this dealership. Biggest xxxxxxx is Allan himself... they are not truthful .. their sakes people whip you off... n We went through years of xxxx with this dealership. Biggest xxxxxxx is Allan himself... they are not truthful .. their sakes people whip you off... not only don't go there but tell as many people as you can More

DON'T GO TO ALLEN DALE!! Bought a new trailer in Edmonton, wasn't what I expected. They weren't willing to help out in any way without more money. The trailer was 2 days old Bought a new trailer in Edmonton, wasn't what I expected. They weren't willing to help out in any way without more money. The trailer was 2 days old tried charging me an extra $3700 to down grade. Not a good way to do business. They just want a sale, when you leave you are on your own. Ryan just talks but doesn't try to help. Just keep away.... PS check your tires, sell as radial but probably bias ply and no hitch pin.... More

Shop Anywhere Else! Google Allan Dale and the Fertig family. Know who you are dealing with. We had nothing but terrible service on our fifth wheel. Any helpful employees Google Allan Dale and the Fertig family. Know who you are dealing with. We had nothing but terrible service on our fifth wheel. Any helpful employees were fired. Our trailer was broken into while on their lot. They do not carry insurance to cover your unit when it sits on their lot, so you have to go through your insurance. The lie to your face. Please google the Fertig name so you know who you are dealing with. Be warned. More

STAY CLEAR Edmonton -Don't shop here at all. Dwain, GSM is arrogant & rude. Otto,sales guy was great, Do your business a favor and turf Dwain! Edmonton -Don't shop here at all. Dwain, GSM is arrogant & rude. Otto,sales guy was great, Do your business a favor and turf Dwain! More

Exemplary Service from Ryan! Decided to take a weekend drive to Allen Dale and was very happy with Ryan's exemplary service. I was exploring the purchase of a cargo trailer and Ry Decided to take a weekend drive to Allen Dale and was very happy with Ryan's exemplary service. I was exploring the purchase of a cargo trailer and Ryan knows his stuff. It was a long drive so I was worried because of the service I’ve received from competitors, but Ryan was able to alleviate and genuinely help find out exactly what I needed. Instead of trying to push through a quick sale or act as an order taker on whatever they had, regardless of what I needed, he endeavored to find a solution that really worked for me. They have quality products and he also took the time to really go through the features and benefits. More

Great experience We found an awesome product in the Heartland Big Country 4010RD after much research, We then proceeded to locate dealerships with this specific unit. We found an awesome product in the Heartland Big Country 4010RD after much research, We then proceeded to locate dealerships with this specific unit. Fortunately we had the good luck of chatting to Ryan Crossland at the Red Deer dealership, he was extremely polite, knowledgeable and helpful. No high pressure sales, easy to deal with assisting with the options we required. The Parts and Service Department personnel were also friendly and helped, it made for a wonderful experience all around. A true pleasure in every aspect. Thank you all very much! More

STAY AWAY !!!!!!!!! The sales people of course are nice.... But.. We have lived through 2 years of xxxx with Allan Dale..We've only been able to use our trailer for 6 mon The sales people of course are nice.... But.. We have lived through 2 years of xxxx with Allan Dale..We've only been able to use our trailer for 6 months out of 2 years... From all the lies to the damage to our unit while in their service department that they blame us for. 5th wheel was also broken into while in their shop and they wouldn't use their insurance co. For 2 years we've been battling the service department . Save yourself a bunch of stress and purchase somewhere else..... More

Professional sales person Ryan Have had a great experience with him on keeping in contact with me even though haven't bought anything due to unfortunate reasons but when I'm able Have had a great experience with him on keeping in contact with me even though haven't bought anything due to unfortunate reasons but when I'm able to do get a trailer I will be sure to look for Ryan at Alan dale trailers Thank you for your time and effort Ryan Gerben More

Not Interested in Selling RVs. In 2013 I was looking for a new Class A Thor Outlaw. I put in a call and filled out their online form to contact me because I want to purchase this u In 2013 I was looking for a new Class A Thor Outlaw. I put in a call and filled out their online form to contact me because I want to purchase this unit. Not one called or emailed. Thor Motor Coach told me to call Woody's RV and I purchased the Outlaw. Now I am looking to upgrade to the 2017. Emailed into Woody's. Great People at Woody's. They called me back the same day, unfortunately to say they don't carry the Outlaws anymore. Again called Allan and filled out the online form. A month later I get an email and decide to work with the guy. Spent a couple weeks working out numbers with my trade in and purchase. Waiting for final numbers, things go silent. Send in an email, and someone else response stating the last guy is gone. Starting over and reworking the numbers they want to charge me full MSRP, but on their site they list the MSRP as $256k and their reduced price as everyone does as $184k. So I ask, why the full MSRP. I haven't heard from them for 3 weeks now. Going south of the boarder to purchase my new coach. More