Airdrie Honda

Dishonest & unempthatic I went in to buy a new Honda HrV. Purchased end of September was told I would receive the vehicle before Christmas. Beginning of October I received th I went in to buy a new Honda HrV. Purchased end of September was told I would receive the vehicle before Christmas. Beginning of October I received this text from my sales employee "Hey Raena it's just Cody from Airdrie Honda. I just wanted to send you a quick text and let you know some very good news. My managers were able to pull a few strings and we managed to get your HRV a little sooner then expected. Instead of waiting 2 months yours should be at our dealership within the next couple weeks! ". I was ecstatic to hear the good news and couldn't wait for my vehicle to arrive, I also had made arrangements to sell my current vehicle to a separate third party. I waited patiently for a couple weeks I still hadn't heard from anyone from the dealership. On the 20th of October I reached out to Cody asking for an update of when my vehicle would arrive the reply I received was "Hey it should be here fairly soon it. As soon as its here we will call you right away and set up the date for pick up!". November 8th comes along I had texted again to find out what was going on by now it had been four weeks from when I had purchased my vehicle. I got a call back from the sales manager saying good news we will have your car in by the end of November! I was confused by the sudden date change. I informed him that I would have now had my car two weeks ago and had received a text from Cody. Wayne automatically said we wouldn't have told you that. Now feeling a little frustrated as I felt he was suggesting I had lied and was not taking my comment seriously. None the less I thanked him for calling me and looked forward to receiving my car at the end of November like promised. The month of November goes by. During this time I am also making arrangements to sell my current vehicle which I sell on the beggining of december. Trusting that airdrie Honda will be true to its word of delivering me my car I had patiently waited for. This decision now will apparently make me "carless" until March of 2016. On December 1st I again reach out to Cody via text and he says he's not in work he will follow up the next day, I wait a couple days still haven't heard from anyone. On the Saturday of that week I get a call from Wayne saying that he was looking on the Honda Canada system and it seems my car has just "disappeared" and that he will be following up with Honda Canada to find out what the situation is and that he was expecting my car to be here by December 11. I call back the following Monday for clarification he is now saying that there was a recall on my car and that I would now have to wait until March. I explained how I felt inconvenienced and that I had sold my car last week. Wayne didn't even try to rectify the situation at hand. He just tried to sell me a higher model of the car I was looking for at a higher price. At this point I didn't want anything to do with this manager who is obviously unempathetic unaccomidating and not honest when dealing with customers. I wasted my time and now I'm left carless until I purchase else where. Nothing was done by the dealership for this inconvenience. I will not be coming back to this dealership or recommending them to anyone else. More

Excellent service, super friendly and extremely efficient! I went to Airdrie Honda to test drive a few different vehicles. Spotted a great looking vehicle on the lot and took it for a ride, I fell in love wi I went to Airdrie Honda to test drive a few different vehicles. Spotted a great looking vehicle on the lot and took it for a ride, I fell in love with it instantly! My salesperson was Shaddy, he was super friendly, great to talk with and very knowledgeable. He made my sales experience so fantastic! Followed up by Brandon in financing, my overall experience was a breeze. They work like a well oiled machine, all with such enthusiasm and genuine concern and interest in providing you with the best possible service. Thank you Shaddy and Brandon for helping me find my hidden gem! Ian showed my everything I needed to know on operating my new ride. Such a great team of people! More

Amazing Service and I LOVE MY CAR!!!! I came in to take a look at the 2016 Pilot Touring as part of my comparison shopping. I was in the market for a new SUV and it was on my consideratio I came in to take a look at the 2016 Pilot Touring as part of my comparison shopping. I was in the market for a new SUV and it was on my consideration list. Shaddy was the salesperson assigned to me. He was very helpful, friendly, and patient. When I decided a few days later that I wanted to go with the Pilot, he got back to me right away and we wrote up the deal. I was impressed at how both Shaddy and Patrick negotiated on my behalf to get me a fair trade value for my car. Unfortunately my car was delayed due to production issues, but I was kept informed along the way of how things were progressing. Brandon in Finance went above and beyond answering my questions and checking on the status of my vehicle. Before, during, and after the sale I was introduced to management as well as the service department. Ian THOROUGHLY went over everything in the car with my husband and I before we took it home, which was much appreciated as this car is a technological marvel. I am just so impressed with the entire dealership. It was so refreshing for me as my previous dealership was rude and dismissive. I am telling you....this car is AMAZING and I enjoy driving it every single day. Thank-you Airdrie Honda! More

Happy Customer We got a 2015 CRV from this dealership. Dealing experience was great. Everyone was friendly. The experiece does not end witht the purchase of the vehi We got a 2015 CRV from this dealership. Dealing experience was great. Everyone was friendly. The experiece does not end witht the purchase of the vehical. Marty has done a great follow up afterwards. He made sure that everything is going fine and we are not facing any problems. It is about one year now that we own this vehical with no problems whatsoever. We will highly recommend Marty and Airdrie Honda. More

Great Service Lance and Brandon made the process of buying my used Honda Ridgeline as painless and pressure free as possible. I found the vehicle online and contact Lance and Brandon made the process of buying my used Honda Ridgeline as painless and pressure free as possible. I found the vehicle online and contacted them to make an appointment. They immediately sent me the Carfax and all the maintenance records by email. Everything about the vehicle was up front and honest. They had the truck ready for me to test drive when I arrived and answered all my questions. Not pushy and trying to dazzle me with sales techniques, but letting the vehicle speak for itself, which is never a bad idea with a Honda. The financing was done fast and easy, with Brandon getting me the best rate possible. He and Lance made my wife feel right at home with her first dealership experience too, addressing all of her concerns, and making her feel just as important as me. We feel like we got a fair deal on a great vehicle and we were welcomed into a relationship with people that actually value your business. My family is happy to recommend these guys. More

Totally happy with my 2015 Honda CR-V Marty is a conscientious sales person. Has a great follow-up regime. All personnel were excellent in their expertise. Having personal direction o Marty is a conscientious sales person. Has a great follow-up regime. All personnel were excellent in their expertise. Having personal direction on all aspects of driving my new car was so helpful, also instructions for new drivers was an added plus. I love driving my CR-V, this was a positive experience for me. Thanks everyone at Airdrie Honda! More

Great Experience! I'm enjoying my new car everyday, I'm really happy with my first ever car, it was really a good choice to get the 2015 Honda Civic. My friend and I h I'm enjoying my new car everyday, I'm really happy with my first ever car, it was really a good choice to get the 2015 Honda Civic. My friend and I had a great experience at the dealership. Everything is perfect and I felt the team was great and Cody took care of us and made sure we were taken care of. I will definitely recommend you. Thank you and keep it up! :) Rowell E.D More

Straight forward and no pressure I had to buy a car from out of province because of a move to Calgary and did everything over email. I was working with multiple dealers at once. But m I had to buy a car from out of province because of a move to Calgary and did everything over email. I was working with multiple dealers at once. But my experience with Dan Gouldsborough and the sales manager at Airdrie Honda was amazing...got me a great deal and no run around or pressure. Fantastic communication skills. By far they were the best Honda team I dealt with. More

Love em! Even though I didn't end up purchasing a vehicle at the time, Anthony Thebault was an amazing salesman. He was confident & knowledgeable about the veh Even though I didn't end up purchasing a vehicle at the time, Anthony Thebault was an amazing salesman. He was confident & knowledgeable about the vehicles I was interested in, has a great personality and was very helpful. Crystal Lucuik is a wonderful lady, extremely honest and friendly. I can't say enough great things about these two except to say I would highly recommend them to anyone shopping for a car. Keep up the fantastic work! :-) More

Excellent experience!!! This was my first brand new car purchase and I was nervous about it - but the employees at Airdrie Honda were so helpful, kind and made this experienc This was my first brand new car purchase and I was nervous about it - but the employees at Airdrie Honda were so helpful, kind and made this experience a wonderful one! I am in love with my new car, and the process of looking and buying was so easy. Robert was so attentive, knowledgable and helpful. Patrick was hilarious, extremely helpful and knowledgable. The service I received was beyond my expectations. I couldn't have asked for a more positive experience than the one I got!! Thank you, I love my new HRV! More