Agincourt Mazda

Top-Notch Customer Service I received top-notch customer service from the moment I stepped into the dealership. Agincourt Mazda’s customer service is the ultimate positive expe I received top-notch customer service from the moment I stepped into the dealership. Agincourt Mazda’s customer service is the ultimate positive experience which sets them apart from any other company I have dealt with. They treated me with the utmost respect and were extremely professional. Each employee went above and beyond. They have taken customer service to the next level! I can't wait to go back! They have made me feel ever so welcomed and like family! More

2012 Cadillac SUV We came in to see the 2012 Cadillac SUV we had seen on line. Kurt was the salesman who assisted us. He was pleasant and accompanied us on the test dri We came in to see the 2012 Cadillac SUV we had seen on line. Kurt was the salesman who assisted us. He was pleasant and accompanied us on the test drive. We purchased the truck and left it with Kurt to be detailed and have the rust on the roof racks buffed off. However, when we picked up the truck it had not been detailed at all. There is spills marks on backseat, a ring mark on the dash, some sticky gunk on the door of one of the compartments in the dash and multiple marks, scuffs that should of been easily removed during the detailing. Also there was no manual for the truck which I had to request it be mailed out to us. We are still waiting for it, but hope it will come soon. We rated our experience "two stars" In regards to recommending this dealership, There was nothing that made our buying experience worth recommending. More

Bait and switch, gave me a quote way higher than online msrp I was told to put down $1000 from my credit card to hold the deal/price until finalizing. After realizing my quote was significantly higher than the o I was told to put down $1000 from my credit card to hold the deal/price until finalizing. After realizing my quote was significantly higher than the online msrp, I wanted to cancel. It took me a month of haggling, runarounds and numerous visits to the dealership to get my refund. More

Purchased a new vehicle November 2016 I did not know anything about Agincourt Mazda before choosing the dealership. I like the location, the dealership is fairly new, clean and bright. The I did not know anything about Agincourt Mazda before choosing the dealership. I like the location, the dealership is fairly new, clean and bright. The first time I arrived I was greeted promptly by a sales representative (Vivian). She was friendly, welcomed me, and most importantly let me do the talking. She did not immediately try to sell me a vehicle. We talked quite a while then I asked to have a test drive. Without hesitation Vivian set up the test drive and away we went. I worked with Vivian via email and in person throughout the buying process. She was very patient with me and I'm sure she wondered if she would ever make a sale. Still, Vivian did not push me. Oh yes, she asked me directly when I would buy a vehicle, but I never felt pressured. During the actual deal signing meeting I had to meet with the finance department (Heeral). We enjoyed lively conversation and Heeral listened and was very accommodating of my needs. We came to an agreement which satisfied both of us. So far I am very pleased with my choice of Agincourt Mazda. Everyone at the dealership is pleasant and makes time to speak with customers whether they are actually dealing with them or not. I feel a genuine "family" atmosphere at the dealership. I have not had experiences with any other areas of Agincourt Mazda. If service and other facets of Agincourt Mazda are as easy to deal with, I look forward to a long relationship. More

WARNING READ THIS BEFORE YOU TAKE YOUR CAR HERE. WARNING: To anyone thinking about bringing their car to get service at Agincourt Mazda...READ THIS FIRST. I have been a long time customer of this p WARNING: To anyone thinking about bringing their car to get service at Agincourt Mazda...READ THIS FIRST. I have been a long time customer of this particular dealership and for the most part I thought the people that work there were honest and forthcoming. However this all changed last week when I brought my car in for a regular service. My Service Consultant was Lawrence Gomes and the Certified Technician was E. Cornwal. After brining my car in for service, Mr Gomes came out and said that I needed to replace my front struts saying it was leaking oil. He showed me where the oil was leaking (which I was skeptical, they could have put oil on it) but I had no reason not to think he was lying so I got them replaced. There were other things on the list that he said needed replacing. For example, he said my battery was on the verge of failing and my filters were excessively dirty, needed to be replaced and perform a HVAC. I did not get these done. Today I took my car for a second opinion on the battery and the mechanic did the test on the battery and said there was nothing wrong with my battery. Which leads me to believe Mr. LAWRENCE GOMES just blatantly lied to me. Or he is in cahoots with the Technician, E. Cornwal. Either way this type of business practice is unacceptable. Whether I needed new struts is not the issue. The issue is that your dealership is dishonest and it's out to SCAM people. I probably didn't need new struts but I have no proof on that but I do have proof that I didn't need a new battery and for that, MR. LAWRENCE GOMES you have lost all credibility, so I can only be skeptical about the struts. Whether you acted alone, or colluded with the technician to rip off customers, or this is how the management has told you to conduct business, either way this kind of customer service is ABSOLUTELY ABHORRENT AND UNACCEPTABLE. I'm utterly dishearten and disappointed at both Agincourt Mazda and their staff. I hope that any potential customers thinking about taking your car here will think twice. This dealership DOES NOT value customer service and honestly. Their staff is not trustworthy. I'm sure I won't get a response but if I can prevent someone else from getting ripped off then this review was worth it. AGINCOURT MAZDA is not the place to take your car if you want an honest quote. If I could give them 0 stars I would but you can't so you get one star. Congrats. More

I received an excellent service from Vivian Fan Vivian was very courteous and friendly. Even after I had picked up the car, she checked up on me as to how I was doing. Vivian was very courteous and friendly. Even after I had picked up the car, she checked up on me as to how I was doing. More

New car and service. Great customer service, professional and very friendly. I fell very welcome and customer service is first class. Never wants to anther dealer except f Great customer service, professional and very friendly. I fell very welcome and customer service is first class. Never wants to anther dealer except for Agincourt Mazda. The general manager such a splendid gentleman I ve ever come across. Very positive and business like. I ve got my service and vehicle purchase very well and satisfied. Good job keep it up. Thanks More

Never ever buy a car from this place Everybody in this dealership lie about almost everything. We bought Mazda 3 GT. We wanted it in black and we were told by Kurt (sales person) that the Everybody in this dealership lie about almost everything. We bought Mazda 3 GT. We wanted it in black and we were told by Kurt (sales person) that they have it. Once we signed the contract they told us few days after that they don't have it in black. They wanted us to take grey but we refused. And a month later they finally gave us the car in black. Then we go there for our first oil change which Kurt told us that the first one will we free but we still had to pay some because they only cover $25 which he never told us about. I will never buy Mazda again even if someone offer it for free just because of there poor customer service. I am very disappointed and regret buying car from them. More

Great customer service overall I was satisfied with the overall performance with the sales followed through to finance employer. There was no pressure but I was given honest and gen I was satisfied with the overall performance with the sales followed through to finance employer. There was no pressure but I was given honest and genuine service More

purchase of new car I an not very happy with the experience. All the time during the negotiation I was talking to the sales person I was talkling about the differnt model I an not very happy with the experience. All the time during the negotiation I was talking to the sales person I was talkling about the differnt model(Mazdaa CX 5 GT), but after the deal was finalised I realised that she has put another model on thecontract paper. I did not read the contrect in detail and signed the contract. It was too late when I realised that I am going to get a lower model than I was looking for MAZDA CX 5 GS). I am very dissappoined. I very clearly told the sales person during the test drive that even I am test driving the GS model, I am going to buy GT, But I don"t know when she put GS instead of GT. More