Agincourt Mazda

I recently bought a used Nissan Rogue 2012 , car from this dealership, and my experience has been very disappointing. Before taking possession of the car, the dealership assured me that the car was in gr this dealership, and my experience has been very disappointing. Before taking possession of the car, the dealership assured me that the car was in great shape both mechanically as well as the body and I had test driven the car once at this point and had given partial payment at this point. The dealership then informed me that they will be doing a full check up on the car and will be fixing any issues that potentially is not noticeable and is internal. A few days later I received an email stating the car was ready for final pickup which is when I was asked to pay the full amount and sign all documents. They said the car is in perfect shape and that it is ready to take home. And so I decided to test-drive one last time with the salesperson before I would take it home, the car would shake insulated and that is when they decide to inform me that a part (differential) still needed to be fixed. Appalled, I refused to take the car home until the issues are resolved. At this point, I kept following up on the status of the repair and a timing on when I should be going and picking up the car. NO RESPONSE and I’m without a car. After 2 weeks I receive an email confirming the date and I respond back confirming my time for pick up and the sales person completely didn’t acknowledge me and was dealing with other customers. Frustrated, I spoke with the manager who was even more condescending and told me that I should be grateful for the repair. I took home the car and lo and behold, after a few drives the problems were in-fact not fixed and the strange noises and shaking when accelerating was still present. Took the car back again into the dealership, they addressed the noise concerns however brushed off the shaking, attributing it to the car’s age. Seeking a second opinion from a nearby mechanic, I discovered that the front brakes are low 25% and axle required replacement due to wear and tear. This was concerning, given that I had only driven the car a handful of time in the three months since the purchase. Furthermore, the dealership had advertised the car as fully functional without any issues, not as an ‘as is’ sale. They failed to disclose that the front passenger seat couldn’t be adjusted and to sell a car with front axles completely worn off, looks like this dealership would go to any extent to save money and sell cars that are not good. I also got the impression that some of these behaviours were particularly shown also due to my gender. I’m sure if they were dealing with a male, they wouldn’t be able to blame legitimate issues on my “unawareness”, which was a very common theme throughout all of my correspondences here, even with the manager. This entire experience has left me feeling deceived and frustrated. Absolutely unhappy and I caution potential buyers to be vigilant when dealing with this dealership. More

I have had the worst experience leasing a car from this dealership. I have been repeatedly lied to (about the options I was receiving), cheated (I signed a deal and then they tried to raise my payments by dealership. I have been repeatedly lied to (about the options I was receiving), cheated (I signed a deal and then they tried to raise my payments by 200 dollars), yelled at and threatened by a service employee (he yelled it was my fault for brining the car in for service because I didn't consult the owners manual then threatened to charge me for the loaner car), and ignored when I call about items that I've ordered that they owe me. I can't even believe they're in business. More

Poor representation with customers, agents are arrogant and rude. I was not able to do the test drive because the car I was interested in had the battery removed, so silly and rude. I was not able to do the test drive because the car I was interested in had the battery removed, so silly More

Hi everyone i like to share my 7-8 visits for tyre swap and pucher repair experience. I went to mazda for this small job and left with scratches on rims and next day car started shaking went back for inspe and pucher repair experience. I went to mazda for this small job and left with scratches on rims and next day car started shaking went back for inspection and they told me my rotor are gone car wasn't driven for 45k so under warranties and all they changed the rotors and made scratches on the body then i left the car for 2 day to do the paint on that area. I am glad that they painted, and buffed the scratched body and rims but still the rims have scratches and those multiples visits and experience with the staff those conversations loss of my time. I dont feel it worth paying that money to tyre swap it could be cheaper outside and the whole experience was not so proffesional. More

I purchased a used SUV (2020 Mazda CX-5) through Anthony at Agincourt Mazda. Anthony was true to his word in getting things done on time and with his communications. He was pleasant, professional and not pu at Agincourt Mazda. Anthony was true to his word in getting things done on time and with his communications. He was pleasant, professional and not pushy. I would definitely buy another vehicle from Anthony. The financing gentleman, Moe, was also pleasant, professional and not pushy. Thanks fellas! More

This dealership sold me a certified pre-owned that was riddled with issue that I eventually returned it to them after after 33 days of owning it. I drove the car for about 20 days total coz it spent the m riddled with issue that I eventually returned it to them after after 33 days of owning it. I drove the car for about 20 days total coz it spent the more at their shop . I lost 8K of total monet from that deal. Stay away from this dealership to avoid financial ruin and stress. Sleazy and unscrupulous manager!!! More

Be careful. The employees aren't good. They don't really care about your experience. The finance services manager is very rude. The employees aren't good. They don't really care about your experience. The finance services manager is very rude. More

i just bought a car from this delaership. Anthony was great to deal with. Upfront with everything. im very satisfied buying the car from them..... Anthony was great to deal with. Upfront with everything. im very satisfied buying the car from them..... More

Be extremely careful, read every word on your contract before you sign! I found $3000.00 extra charge on my contract which I did not agreed with. Fortunately, I found it before signature and dealer remove before you sign! I found $3000.00 extra charge on my contract which I did not agreed with. Fortunately, I found it before signature and dealer removed it. And, do your own math calculation, I already paid $1000.00 deposit but dealer never deduct the amount into final sale price. Stay Away from financial manager Muhmmad Asi. he will rip you off if you are not careful like I said above. He is the worst I ever seen. I put one star mainly for him. Again, Be Very careful before sign anything! More

It is not specifically about dealership even the employees are not good. When i say believe the reviews. Believe it, it is real. They put on extra charges on the car even we said no and we thought i employees are not good. When i say believe the reviews. Believe it, it is real. They put on extra charges on the car even we said no and we thought it is done. We signed the contract without looking. Even though they removed some of the charges but we still end up paying 2000 dollar on top. When we picked up the car we found windshield chip and rusty rotors. But the problem is they did not even mention to us. We called them they said it is already there and some other xxxxxxxx. such, a fake people. If you still somehow end up to this dealer please stay away from Nomaan Bozai as your sale person and muhammad asi as finance manager. They are terrible at their job in sense of serving customer and lie to your face. But they are good at making money by ripping off customer. They will not return your calls or text and email after they done the deal. Man, these guy need to be fired. As, my advise please stay away from this dealership all together. I wish i would have checked the reviews before going there. I usually do not write reviews but they force me to because i do not want anybody else to be their victims. More