Agincourt Mazda

Overall a good experience. Brad followed up my email request and arranged a visit to the dealership.He was very professional with negotiating a sale on a 2017 Mazda 3. There was Brad followed up my email request and arranged a visit to the dealership.He was very professional with negotiating a sale on a 2017 Mazda 3. There was no pressure. Followup with several questions I had was prompt. Pre-certfied warranty offered gave me peace of mind that I was purchasing a reliable, safe car. More

Very crooked people don’t ever go there Worst purchase ever,don’t ever go there,feel so disappointed,I never goonne suggest this dealership to anyone ,they all are so crooked and tricky Worst purchase ever,don’t ever go there,feel so disappointed,I never goonne suggest this dealership to anyone ,they all are so crooked and tricky More

Don’t waste your time, find another Mazda dealership Worst dealership I ever dealt with. A few underlying issues when I purchased a new car: 1) if you look at your Bill of Sale there will be an Etchi Worst dealership I ever dealt with. A few underlying issues when I purchased a new car: 1) if you look at your Bill of Sale there will be an Etching Fee for $600. They will lie to you and tell you this is required but when you look further into it, it’s just an insurance that is not necessary. It’s useless. I tried to cancel it but the Finance Manager said I couldn’t. Went directly straight to the Company that sells the Insurance and they said I can cancel within 30 days of purchase. Took another 3 months to get my money back. A few months later I tried to follow up on it and was advised that they don’t owe me money because of a down payment I never paid. I have the receipt for the down payment. After arguing and showing them proof for everything, they finally gave me my money. 2) I bought the 3D cover protection. This is supposed to be installed before leaving the lot to prevent any scratches. 1 month later, still not installed. Tried to refund my purchase but all they can do is give me Dilawri points. 3) Oil change. I called the phone number in their website to schedule an appointment. Left my car overnight, dropped off my keys. Came back the next day, and it still wasn’t done. They said it wasn’t in the system. I had the persons information and confirmation that my oil change was scheduled that day. Tried to blame it on me by calling the “toll free number” instead of “direct phone number.” Both are advertised in their website, I’m supposed to distinguish between the two? 4) Time for 2nd oil change. Was advised by the Service Advisor that they no longer do just oil changes for $70 based on the model of my car. It has to come into a package for $100 where they do a full service. Called 401 Dixie Mazda (also a Dilawri group) and was advised that they still do $70 oil change. What is going on with this dealership? No one is holding accountability for their screw ups and in house miscommunication. When the first oil change issue occurred, every person I was passed on to blamed the other department. The Sales Person who sold me the car was all friendly when I drove off the lot but once I started encountering problems, he didn’t even acknowledge anything. Passed everything on to each other. Ridiculous. More

Very good experience and would definitely recommend Mo. This is my second Mazda purchase. After the first time (2005) I vowed not to come back because of the poor experience I had at another dealership. This is my second Mazda purchase. After the first time (2005) I vowed not to come back because of the poor experience I had at another dealership. We decided to take a leap of faith and with Mo's guidance purchased a 2016 CX5. This experience was totally different and we are very pleased with our purchase thus far. Mo was honest and made sure to answer all our questions/concerns. We weren't pressured and feel like we made a well informed decision. Thanks Mo More

Best Customer service experience We as a family new in Canada experienced an excellent customer service from both Mohammad and Susan. They were very attentive to our needs and did the We as a family new in Canada experienced an excellent customer service from both Mohammad and Susan. They were very attentive to our needs and did their level best to assist us. They were very friendly and empathized with us. Even after sales they are still in touch with us trying to see if we need anything else...the deal was not only about the sales of the car but also about a new born relationship...... Thanks Mohammad and Susan for your precious assistance!! More

Great experience Mohammad salama was very helpful from the moment i met him. He was very informative in terms of the entire deal and even at the time of delivery of th Mohammad salama was very helpful from the moment i met him. He was very informative in terms of the entire deal and even at the time of delivery of the car More

Good vehicle experience Jimmy was professional, respectful and patient during the entire sale experience. Will do business with him again. His sales manager needs to take a f Jimmy was professional, respectful and patient during the entire sale experience. Will do business with him again. His sales manager needs to take a few courses in professional behaviour, since he seemed upset when I demanded clauses in the salesagreement to protect myself. More

Really really disappointed! sales rep noel was really good, only that finance manager kept on pushing us to take a demo only to end up paying more, was not upfront with what he i sales rep noel was really good, only that finance manager kept on pushing us to take a demo only to end up paying more, was not upfront with what he included upon signing. really, really disappointed. More

Sales rep Justin was perfect. Sales manager Jeff was rude. Justin Chen was very patient, very knowledgeable. I came back from another dealership and decided to buy the car from him. But his manager Jeff Wang Justin Chen was very patient, very knowledgeable. I came back from another dealership and decided to buy the car from him. But his manager Jeff Wang ruined the overall experience. He lost his temper when the agreed price was low. I almost wanted to walk away and went back to the previous dealership. Preparation of the car for delivery was late for one day. Justin said sorry and drove me home. The car was prepared professionally the next day. Overall experience was okay but not exceptional. More

Good Service and helpful for me to choose my new car. Because I didn't have any idea to select which car i need. In addition, the car's prize and bi-weekly paymen and helpful for me to choose my new car. Because I didn't have any idea to select which car i need. In addition, the car's prize and bi-weekly payment' are good. More