Advantage Ford

Service department is awful. Just a bunch of ripoff artists. I brought my 2013 Escape in to ADVANTAGE FORD in Calgary for an oil change and was informed of a recall on the engine wiring that needed to be done. I I brought my 2013 Escape in to ADVANTAGE FORD in Calgary for an oil change and was informed of a recall on the engine wiring that needed to be done. I agreed and brought my SUV back in on Monday Feb 13, 2017 for the work to be done. I was called in the afternoon and asked if my check engine light was on when I dropped it off. I said no and asked why? Vanessa, the advisor told me that they would like to keep my truck overnight and have another look at it. The next day after not hearing anything from them for most of the day I called at 1:40pm to ask about it and was told that it hasn't been brought into the shop yet but they would get back to me when they had something. Later that afternoon I got a call telling me that my vehicle needed a PCM. I wanted to know how it was that I brought in a truck that ran perfectly and had no issues and after they spliced wires in my wiring harness all of a sudden my truck doesn't run. I spoke with the service manager JUSTIN SWINTON and he informed me that they went over everything and the PCM failure had nothing to do with the engine wires being spliced. I was forced to leave my truck and let them fix it as it was not drivable. I am a single woman from BC and have come to Calgary temporarily for work and was not expecting my well maintained, always serviced truck to need such a large repair. The next day (as it was to late to call the previous day) I spoke with Ford Canada and explained what had happened and my concerns. The Ford Canada representative put me on hold and called the dealer. They listened to their story and came back to me and told me that the PCM failure had nothing to do with the recall service and that they couldn't help me. I did some investigating on my own regarding the codes that were showing up and the recall that was done. There is documented accounts that the spliced wires go to the Intake air temperature sensor and the Turbo Charge air temperature sensor. I contacted 2 different Ford dealers and their service managers both said that if my truck was at their shops they would check the splice and redo the recall before replacing the PCM. I also spoke with the Dealership that had always done all services and repairs on my truck and they also found it to coincidental that the PCM is malfunctioning after the recall. I called the service manager at ADVANTAGE FORD back again told him what I had found and once again he would not even consider the fact that his service technician may have done something wrong and may be at fault. I had to leave for Vancouver so I authorized the repair because I can't have a truck that doesn't run but I am 100% unconvinced that it was a coincidence. I went in to pick up my truck on February 20, 2017. I again spoke with JUSTIN SWINTON and expressed my frustration and told him that I would be reviewing the dealership on all forms of social media including dealerrater. His response was a snide grin and he said “ you could have walked to the airport!” Just goes to show the level of professionalism that the SERVICE DEPARTMENT at ADVANTAGE FORD in Calgary has. The quick view to my story is as follows. 2013 Escape. 161,764 Kms on a very well maintained vehicle at the dealer. It went into ADVANTAGE FORD in Calgary running perfectly. They worked on my wiring harness and now my vehicle needs a computer. Now I have a 1500.00 repair bill. You tell me what the real deal here is. More

Service crushed my child's carseat Update: 2 months later April 6th: Finally they agreed to replace the carseat. I go in for service, never had a problem before (10yrs). I pay and Update: 2 months later April 6th: Finally they agreed to replace the carseat. I go in for service, never had a problem before (10yrs). I pay and go to my suv, the seat is in the most rearward position. I move the seat ahead and see the rearward facing car seat is crushed, and sways from side to side and the monitor in the headrest is pressed up against car seat. I went in talked to Vanessa about what had happened. She got Justin the manager, when I told him what had happened he gets all defensive. Mind you, he took me into the customer lounge to discuse my complaint. Excuse number 1 Justin says there is something wrong with my son's car seat, apparently it's normal for a person to squish a carseat. From the way he said it, implied that I would endanger my child. Excuse number 2 Apparently there is nothing but 6'8" people that work there according to him and they have every right to move the seat back to damage another person's property. He didn't even come and look at it, there was no apology. Take responsibility for what your employ's do. He said, he would bring it to there attention next time. Yeah, Thanks! Doesn't fix that I have a carseat that I can't trust anymore. More

Great people left in this world we live in I want to thank this man for doing something so small without knowing the impact could be so big. He truly helped in a situation he never knows about, I want to thank this man for doing something so small without knowing the impact could be so big. He truly helped in a situation he never knows about, or will know about. Thanks for the great service there at Advantage ford and to the service manager for restoring faith in humanity. More

Patrick Todd and Mandy Getz rock! I recently purchased a new F150 from Advantage. I was ready and approved to buy a Platinum with all the bells and whistles but the day I was picking i I recently purchased a new F150 from Advantage. I was ready and approved to buy a Platinum with all the bells and whistles but the day I was picking it up I had doubts and cancelled. Patrick and Mandy were empathetic and continued to work with me to figure out what I was comfortable purchasing. Patrick is not your typical salesman and that makes you want to buy from him. Working with him is like working with a cousin that you enjoy hanging out with. He's thoughtful, thorough and genuine. My friend has bought 3 trucks through him and I have no doubt when my lease is up he's the one I'm going to. Mandy in their finance group was personable, straight forward and worked to get me a great rate. I am really happy I chose this dealership! More

Excellent Service A very special thank you to Gaz for going above and beyond. His attention to every detail and ensuring that everything pertaining to the vehicle and A very special thank you to Gaz for going above and beyond. His attention to every detail and ensuring that everything pertaining to the vehicle and the subsequent sale is exemplary. This is the second vehicle we have purchased from Gaz and we would not hesitate to do so again. And I love my new Escape! More

Best service department in town. Kevin Schmitke shop foreman at advantage Ford is very knowledgeable and very happy to lend a helping hand. He took the the time to help me diagnose my Kevin Schmitke shop foreman at advantage Ford is very knowledgeable and very happy to lend a helping hand. He took the the time to help me diagnose my truck and answer all my questions free of charge. This sort of customer service is hard to find, and refreshing in a world where people are just out to take your hard earned dollars. Makes me want to stick with Ford even after a sour taste in my mouth with another Ford dealership. If you want a truck go to advantage. More

Excellent Service Thank you Zack Barr and Chris Sinclair for your expert sales and finance advice. After I had bought my last vehicle from another company(KIA) my conf Thank you Zack Barr and Chris Sinclair for your expert sales and finance advice. After I had bought my last vehicle from another company(KIA) my confidence was down as the vehicle did not last as I thought and the company did not back their product(it was always the customers fault). Zack and Chris worked very hard to bring back up my confidence. They were able to help me out in purchasing a vehicle that I thought I was never going to be able to afford. A Ford F150 XTR and in the colour i was hoping for. We have now bought three vehicles from Zack and are extremely happy. Zack and Chris went above and beyond their job to make sure we were happy and satisfied with the vehicles we have purchased. Keep up the good work Zack and Chris. More

Kevin Amey and Advantage Ford Thank you Kevin Amey for the expert sales advice and excellent service you provided to me when purchasing my 2016 Ford Escape Eco Boost. I'm loving i Thank you Kevin Amey for the expert sales advice and excellent service you provided to me when purchasing my 2016 Ford Escape Eco Boost. I'm loving it!!! More