5 Star Dealer

Sleezy sales and VERY shady repair shops We bought a 2012 Ford Flex that had an engine light on when we looked at it. We were assured it would be fixed at the shop and were told it needed a t We bought a 2012 Ford Flex that had an engine light on when we looked at it. We were assured it would be fixed at the shop and were told it needed a tune up. We picked up the vehicle a week later then were promised, and the engine light came back on 2 minutes down the road. The vehicle was shaking horribly at a stand still. We also noticed a crack in the moonroof, so that needed replacing. There was a small spot of rust I wanted fixed as well, and was told it would be all fixed at the body shop. To make this short, their shop is full of sketchy "mechanics" who do not know what they are doing. They fixed nothing, and after one trip to a good Ford dealership I learned the flex needed a new timing chain and tensioner. $2000 repairs out of my own pocket because I will not let their horrible shops touch my vehicle! They also claim that the Ford dealerships diagnosis is wrong, which Ford LAUGHED about. Ford is aware of 5 stars hack shops. To fix the rust, their detail crew chipped the rust away and slapped on some touch up paint that doesn't match!! I still have to have the moonroof replaced and rust fixed out of pocket. When I called David I was told that I did not purchase a car from 5 star dealers, I purchased it from the finance company we are with. Stay away from 5 Star Dealers, or make sure the vehicle you are buying is mechanically sound (take it to YOUR mechanic). They prey on people with no or damaged credit. DO NOT TRUST THEIR SHOPS, STAY AWAY. THEY WILL NOT FIX YOUR VEHICLE. Pablo would not disclose the location or name of their shop to me until I threatened to take it to the ford dealership. Now I know why!! Just read the other reviews! More

Awesome I will definitely recommend 5 Star Auto to friends , family or anyone looking for a vehicle. There is a wide selection of vehicles and reasonably pric I will definitely recommend 5 Star Auto to friends , family or anyone looking for a vehicle. There is a wide selection of vehicles and reasonably priced. Staff are friendly and considerate. Pablo is one of the best. He went above and beyond to get me into my car today. Thank you for all the hard work you did Pablo. More

Shady When I first went there they told me the car was sold already when we had already arranged for me to come in..... then they sourced another one a few When I first went there they told me the car was sold already when we had already arranged for me to come in..... then they sourced another one a few days later so I went in to inspect at the agreed price I get there and it's another $2000. They know you're desperate so they take advantage of that. The car was fine so I moved on with only a couple of little glitches,more noticbly the oil sensor was on but they said oh they forget to reset it we did an oil change. Nevertheless I did an oil change soon after and it was fine. This car (2012 Audi A4)had only 109,000 when I bought it in Oct 2015 it now has approx.130,000 and a seized engine,yes a seized engine. Dont trust these scammers because you never know what you're getting they just know how to lie and prey on the weak. Filing with BBB on Monday More

Mark is the man Was told about 5star by my nephew .very glad he told me about them . they are excellent people to talk to made me very happy would go back if had to . Was told about 5star by my nephew .very glad he told me about them . they are excellent people to talk to made me very happy would go back if had to . got me my car very happy with them I was so pleased I sent my daughter to them More

TEAM WORK Hi everyone if you've noticed I gave 5 star dealer a five star rating cause the team work going on there is unbelievable it was a quick and easy proce Hi everyone if you've noticed I gave 5 star dealer a five star rating cause the team work going on there is unbelievable it was a quick and easy process and when finalized they drove my jeep right to my door like WOW!! Thanks again to the 5 star dealer team in London Ontario you guys ROCK! \m/ also wanted to mention that we love the jeep you found us even tho we where picky you got exactly what we wanted at exactly our budget!! Thanks again Eric & kayla. ?????????? More

Amazing Just got my vehicle from 5star, andrew and ziad are amazing, they got me approved on the same day, and i just picked up my new ride 2 days later! Than Just got my vehicle from 5star, andrew and ziad are amazing, they got me approved on the same day, and i just picked up my new ride 2 days later! Thanks 5 Star, would recommend More

Very excellent service. I Would do it again. You guys deserve a 5 star because the service I've got and the respect you give is awesome. Thank you again for your good service and I'm very happy w You guys deserve a 5 star because the service I've got and the respect you give is awesome. Thank you again for your good service and I'm very happy with my honda accord purchase ?? no regrets.. More

Amazing Wharncliffe auto group is a great place to get a first car. Amazing sales team and tons of cars to choose from highly recommended thanks again Wharncliffe auto group is a great place to get a first car. Amazing sales team and tons of cars to choose from highly recommended thanks again More

Outstanding! Financing your first vehicle is never an easy task, especially when you don't know much about doing so. 5 Star changed that for my boyfriend and I! Wa Financing your first vehicle is never an easy task, especially when you don't know much about doing so. 5 Star changed that for my boyfriend and I! Wasn't sure what to expect but received the best customer service imaginable! Mark was patient with us, understanding of our situation and most of all looking for what suited our best interests. I would 100% recommend 5 star dealership. More

Buys from auction, fixes what's visible then jacks the price Bought a car, assured me it was not in any accidents but did tell me they bought it at a auction. Car was overpriced and not fixed properly. Took it t Bought a car, assured me it was not in any accidents but did tell me they bought it at a auction. Car was overpriced and not fixed properly. Took it to the dealership because it was still under manufacturing warranty and they couldn't understand how they "fix" some of this car up. When asked about a few things not working on the car, I got was a shrug, take it to the dealership. Once you are off the lot, you are no longer their problem. Do not buy from here. More