5 Star Dealer
London, ON
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314 Reviews of 5 Star Dealer
Sneaky sales My wife and I showed up last year to buy an SUV. We test drove a white dodge journey and loved it. We asked if they had any in black. They said yes i My wife and I showed up last year to buy an SUV. We test drove a white dodge journey and loved it. We asked if they had any in black. They said yes it's identical with less kms but currently off site. So we bought it. They delivered the vehicle. It was not identical. The heat didn't work. We brought it back and they fixed the heat. Forward one winter season. The heat stops. Bring it to my mechanic to find out the heater core was replaced with one that didn't even fit right. They cut clamps in our steering column to make it fit. Coolant reservoir blown and radiator both needed replacing from them not flushing the system when they installed the wrong heater core. $2000 repairs for new heater core coolant reservoir and radiator. Call the dealership to tell them about the issue. Have two letters from mechanics stating the only way the damage could have been done is not properly flushing the system after the heater core replacement and get some crap about new ownership and they'll call back. No call 6 Mos later. This place is sleazy with their sales and service. Will never go there again. More
The king of the financing 5 star dealers Big selection on trucks suv mini van and cars good rate on the financing very good service and warranty i recommend t star dealers to be your choice f Big selection on trucks suv mini van and cars good rate on the financing very good service and warranty i recommend t star dealers to be your choice for purchasing next vehicle More
Worst service imaginable Well, when I was 18...I tried to buy a car thru these clowns. They refused me because I didn't have any credit. Now, 6 years later...my credit is a bi Well, when I was 18...I tried to buy a car thru these clowns. They refused me because I didn't have any credit. Now, 6 years later...my credit is a bit bruised but not horrible. I try to buy a car again, I called and gave my info and a fellow said he would get back to me in a couple of hours. Never received a call back and it's been over two months. Also, about a month ago, someone else from the dealership called me to give them my information again. I told them I had already spoken with someone else and their reply was "ok, I'll just get him to call you back". Worst dealer experience ever and thanks to your hard work, you lost a sale and I went to Ford and bought a new car. Good job!, More
I was looking to finance a car, but didn't have much money to put down and my credit wasn't perfect, due to my recent divorce. I was a bit overwhelmed with the situation, but the 5 Star team helped me t money to put down and my credit wasn't perfect, due to my recent divorce. I was a bit overwhelmed with the situation, but the 5 Star team helped me through it and did pretty much everything for me. I am so grateful and have already recommended my family and co-workers to only buy from 5 Star Dealers. Thanks a lot guys and I am very happy with my car! More