5 Star Dealer

Horrible after sale service At first everything was fine, I picked out a truck and they made the process fairly easy. However the truck had a few issues with the paint (scratches At first everything was fine, I picked out a truck and they made the process fairly easy. However the truck had a few issues with the paint (scratches and dents) these were fixed no problem. The big problem was the front end was shaking fairly bad during test drive. They told me it was the tires and they would be replaced before I picked it up and I was fine with this. About 9 days went by before I was called letting me know it was ready. When I got there the tires were not replaced, instead I was told that something else was wrong and was fixed during safety (this caused the shaking). Now I live an hour and a half away and by the time I got home I couldn't go over 90km/hr. 5 star yard was also closed at this time. The next day I contacted them about the tires and began the process of trying to get the tires replaced. This took multiple days to find a solution. They refused to have the tires installed in the city I live in and forced me to drive an hour and a half back to London to go to a tire shop. Upon getting to the tire shop they could not remove the tires from the truck because they had been severely over torqued by the dealership. I was then sent to the dealership garage to get the tires loose so the tire shop could replace the tires. After the dealership garage guys yelled and cursed at each other for 20 minutes, the tires were finally ready to come off. When it was all said and done the tires got replaced, but the truck still shakes ( however not as bad). I dealt with John MacDonald mostly, but received a text message from Ziad asking me to call and work this out. I immediately called and he was unavailable so I left a message and was never called back. I tried calling them again and I either get the number is unavailable or it just rings endlessly. Not sure where to go from here More

I Came To The Free Community Event! Fisted the Dealership today and I find they have a great variety and great selection of all kinds of cars. I was Amazed and the staff were profession Fisted the Dealership today and I find they have a great variety and great selection of all kinds of cars. I was Amazed and the staff were professional and treated right for the event. I would highly reccomend the Five Star Dealers Always ask for Gaby The One Of A Kind Owner And A Stand Up Guy! Dr.Abraham 2019 More

Excellent customer service Was Great experience. Found the perfect vehicle for our life style. Low rates and fast service. Would recommend to a friend or family. Will definitely Was Great experience. Found the perfect vehicle for our life style. Low rates and fast service. Would recommend to a friend or family. Will definitely come back again for a future vechicle. More

Customer Service This is my second time around purchasing a mustang convertible from Ziad at 5StarDealer. My vehicle ended up needing some repairs after purchasing wh This is my second time around purchasing a mustang convertible from Ziad at 5StarDealer. My vehicle ended up needing some repairs after purchasing which they fixed with no charge to me. Thanks again to Ziad and Corbin for a job well done. Cathy More

Dean can't say enough My son convinced me to look into a newer car as my old Pontiac was costing me. He also needed a car. Well Dean did a great job, he helped get us bot My son convinced me to look into a newer car as my old Pontiac was costing me. He also needed a car. Well Dean did a great job, he helped get us both financed (son young and has not good credit, in some ways my credit not good) through it all Dean worked very hard to get the car my son wanted BUT also had to work hard to find a car that I would like (I am older and fussy on detail). What a great guy he did it he found a car that I am very surprised that I DO enjoy driving. More

Brandon is absolutely amazing So I’m young and have very poor credit and I went in there knowing I might not be able to get a vehicle, but none the less i met with an amazing man n So I’m young and have very poor credit and I went in there knowing I might not be able to get a vehicle, but none the less i met with an amazing man named Brandon Farris he is absolutely amazing he literally sat with me for around 3 hours just to make sure i left knowing i had a vehicle and because of him i now do have one and my first one at that so again I’d definitely recommend going to 5 star and asking for Brandon Farris...!!! I just couldn’t thank him more 👍 More

Bought First Car Subaru 2015 First off, I would like to thank Marc for helping me purchase my first vehicle. He made buying my first car very easy and went over all elements to ma First off, I would like to thank Marc for helping me purchase my first vehicle. He made buying my first car very easy and went over all elements to make sure I was getting the best price for what I was purchasing. Overall, I had a great experience with the staff and would not hesitate to go back. Thanks 5 star dealer. More

Sold! was sold a 2016 Mazda CX3. I'm told it will be ready tonight. Thanks to Ziad and the great customer service received. Even Zaia from Wharncliffe Auto was sold a 2016 Mazda CX3. I'm told it will be ready tonight. Thanks to Ziad and the great customer service received. Even Zaia from Wharncliffe Auto has offered to bring my new vehicle directly to my home. Not too many sales persons would offer that service. thanks again to everyone involved in making me happy with a new vehicle More

Sold a LEMON I was sold a 2013 BMW X3 last summer for $24,000 and have only been able to drive it a total of 2,000KM since purchase. The vehicle was in such terri I was sold a 2013 BMW X3 last summer for $24,000 and have only been able to drive it a total of 2,000KM since purchase. The vehicle was in such terrible shape that the timing chain blew out in the first 1000km of driving it and the result was complete engine replacement thru BMW of London. I was able to have BMW cover the cost of the engine block itself ($14,000 + $3600 in injectors) but I was forced to cover the cost of the labour ($5400 total = $7500 in loan cost with interest). If you do the math, that's more in repairs that what I paid for the vehicle. Within the next 300km I had both thermostat and intercooler failures (approx $700 thermostat + $1000 intercooler) and now it has broke down again with another drivetrain malfunction after a further 540km of driving in just the city. Do the math and the repairs are MORE than what I paid for this car!!! BMW of London said it was one of the worst condition engines they've ever seen and were adamant of having my back in fighting for my money back (they took photo evidence also). I've asked repeatedly for the dealer who sold it to me to help me out and the owner has NOT tried to contact me despite multiple attempts to contact him. The sales person, Zaia seems to be very understanding but not helpful in resolving my issues. I've added myself to the Siskin's class action law suit against BMW for timing chain issues, but at this point I'm out a car and still paying a fortune for it. I'm not a wealthy person, I can't afford to fix it every other week, and I can't afford to sell it either because of the lean as it is new. I'm not sure what to do next besides ride a bicycle from now on and pay this off for the next 5 years. I will never recommend these guys to my worst enemy! More

Excellent service Lots of selections all cars nice and clean the sales people very friendly easy to get approved hassle free I recommend 5 star dealers 100% ?? ???????? Lots of selections all cars nice and clean the sales people very friendly easy to get approved hassle free I recommend 5 star dealers 100% ?? ???????????? More