5 Star Dealer

I purchased a used Audi A5 that we drove over 170 Km to see with the intention it was a non-smoker gently used vehicle as shown in the photos, it was not. The car had a dent and multiple scratches over the see with the intention it was a non-smoker gently used vehicle as shown in the photos, it was not. The car had a dent and multiple scratches over the rear bumper, but otherwise could not see further paint damage. Once the car was washed it was also clear that the front end had been poorly repainted. Since getting the car several mechanical issues have allowed only driving the car to mechanical and body shop estimates. After having the steering fault while driving that could have ended in a severe accident I decided to have the car serviced. They insisted I take it back to their shop only. After they said I would not be able to drive it, they said it would be picked-up by their own driver. No one showed one called. After all this (and much more to list) the suggestion was since no drivers were available I would drive the car to them! Not sure what more needs to be explained but time and the 30 day warranty tick by while I cannot drive the car I paid in full for. Yes, I should have turned around and left the dealer fast, I get the stupidity on my part. I've heard the stories but until it happens to you, you can't imagine the sick feeling you get. I requested they return the car for refund but they will be dragging this for time to come guaranteed. Not sure if I'll trust places like this ever again. Yikes! More

My husband and I had a great experience with 5 Star, London.Best service ever hands down. We were able to purchase 2 vehicles with all their help and hard work. They went above and beyond in helping my London.Best service ever hands down. We were able to purchase 2 vehicles with all their help and hard work. They went above and beyond in helping my husband get the truck he wanted,with all the features he asked for.Then they worked and helped me get into a smaller vehicle with lower payments that I could afford and love, I would recommend 5 Star Dealer London to anyone for a great car buying experience. Thank you to- Steve,Fatlum,Andrew and Ziad you guys were awesome, great customer service, you made buying a vehicle a fun experience. B+F Fisher More

Theses guys are awesome!!! Got me in an awesome suv!! Thank you Fatlum and Andrew! You guys rock!! Highly recommended!!!!!! Get in touch with them!! :) Thank you Fatlum and Andrew! You guys rock!! Highly recommended!!!!!! Get in touch with them!! :) More

My boyfriend and I had went in to finance a car, we were approved and told we were getting a car, we were brought in to sign papers, waited an hour and sent home, we were then given a run around, told we co approved and told we were getting a car, we were brought in to sign papers, waited an hour and sent home, we were then given a run around, told we couldn't come for a test drive we had planned as our worker was leaving, we were told we could no longer get the car we were going to get, given other options and then told we weren't allowed to get a manual when they offered us all manual cars, we were told no down payment, we offered 400$ down we then received a text saying that the loaner wants a 5000$ down payment for a 8000 stick shift we were looking at, I am unpleased and very upset with the service, I am pregnant and they knew we needed a reliable car for our baby. If you want to be ran around, unaware of what's going on and scammed I would reccomend but if you want stability and something good for your family I wouldn't go there ever. More

Got a van and so many things went wrong in the first two weeks. Had to go buy the parts and everything myself cause they kept saying everything was fine. Do not ever buy a vehicle here. weeks. Had to go buy the parts and everything myself cause they kept saying everything was fine. Do not ever buy a vehicle here. More

Reagan is great to work with has put us in 2 cars now! Will be back when we want to trade our car in again. Will be back when we want to trade our car in again. More

I giving Jeff a very good review on good coustmer severice he gave my mom the best service he was polite and respectful to us he been working with my mom for past few days to get her the car she want severice he gave my mom the best service he was polite and respectful to us he been working with my mom for past few days to get her the car she wants and Jeff keep up the good job More

Best service hands down!! Went above and beyond what I ever expected! Was able to get 2 vehicles that we are very happy with. Will continue to deal with them in the future thank you! ever expected! Was able to get 2 vehicles that we are very happy with. Will continue to deal with them in the future thank you! More

Bad Experience because I bought a Ford explore and it’s the worst one day after I go back they keep on pulling me around the worst one day after I go back they keep on pulling me around More

John went the extra mile to secure me a great rate on my 2018 Ford Focus. Love that car! John was nice, knowledgeable and he got me a great interest rate with my existing lender. Every time I shop here h 2018 Ford Focus. Love that car! John was nice, knowledgeable and he got me a great interest rate with my existing lender. Every time I shop here has been a great experience. Every vehicle I have ever gotten has been in top shape, low mileage. I highly recommend. More