427/QEW KIA

Do not waste your time with these guys - they are sleazy and have very poor customer service. I was going to buy a new car (Sonata) from them. Negotiated price and delivery date. Left 2 voicemails on sales and have very poor customer service. I was going to buy a new car (Sonata) from them. Negotiated price and delivery date. Left 2 voicemails on sales contract etc. NOT returned. Amit (sales guy) went away for 10 day w/out notification. They never called me back on anything and lied saying they never got my VOICEMAIL messages. Each time I asked them to send me something they said they would and NEVER did. Experience was so bad - I decided to write a letter to Kia HQ and not buy a Kia. More

My wife and I recently having a child decided to purchase a different car that would have more safety features and more room. We went in and looked at some new and used vehicles. After we decided to go with a different car that would have more safety features and more room. We went in and looked at some new and used vehicles. After we decided to go with one of the used cars on the lot. We were told the vehicle was $16,000 however while we were negotiating I decided to look the dealership up online on my phone and found the used car on the lot was being sold for $15,000. I brought it up to Nav's (sales guy) attention. He left eventually came back and told me that something is wrong with my phone and pulled the same add up online on his computer showing the $16,000. So I told him that we would leave as I felt it was shady. He said he can work out some kind of a deal with me and eventually came back offering me the vehicle for $15,500 with the taxes and everything into the price of the car. I thought it wasnt a bad deal seeing that the vehicle was $15,000 online and taxes would be well over $1000. Also we traded in our old vehicle and the amount we were given for the trade in wasnt too bad. The day we came to sing the papers there was around $4000 in charges added to the cost of this car. I looked over everything and told them I would not purchase this car with all the extra fees. Eventually settling on a $1700 2 year warranty that even I was a little upset with the price of. In the end we paid way more then I figured I should have paid however that is my fault. The vehicle had some scratches and a paint chip in the front that I was told it would all be fixed prior to me picking up the car. They also included tint at no extra charge. We called to pick up the car and we were told the car wasnt ready we would have to wait another day. I said that would be fine, however the next day when I called the car had still nothing done and we were told it may take another couple of days. Eventually they had the car ready for us a week after we were told it would be ready. When we came there the car didnt have 1 thing done to it. The tint was done but all full of bubbles, no scratches were fixed the interior wasnt cleaned the car wasnt washed and an empty tank of gas. I explained how unpleased I was and I was told to bring the car back and they would take care of everything. So we took the car and left our trade in at the dealer. 3 weeks went by and I had a large payment taken out of my bank account for my old car. I called my bank and they told me that the car was never paid out. I called the dealership and they are saying that the car had to have been paid out but they dont know because the person that would have done the pay out is not there today. At the moment I am still paying on the vehicle that I traded in and on my car that I purchased from the Kia dealer. They claim they are working on the problem and im currently out my money. Obviously this Kia dealership has no customer srvice skills and have no idea what they are doing. They lied to us from the begining and I should have walked away at that point. Instead I am now dealing with the horrible service. I would never reccomend this dealership for a cup of tea let alone the purchase of a car. More