427/QEW KIA

Do yourself a favour - run, don't walk away from this dealership. Customer service is awful. It's run by a bunch of clowns. Reasons are much the same as the dissatisfied customer complaints already li dealership. Customer service is awful. It's run by a bunch of clowns. Reasons are much the same as the dissatisfied customer complaints already listed on this site. Extremely unprofessional. Please go see another Kia dealer though as their products are excellent - great value. More

Rocky's one of those sales guys who makes it look and feel easy. He's easy going and soft sell, yet he knows his product and is enthusiastic about all things KIA. I began looking some time ago and Rocky feel easy. He's easy going and soft sell, yet he knows his product and is enthusiastic about all things KIA. I began looking some time ago and Rocky kept in touch with brief emails letting me know when rates were changing or new cars were in...I'm frugal but particular. In the end, I got a fantastic car at a terrific price. I just recommended him to a good friend who's been driving high end cars for years. He now wants to take a look at KIA for his next purchase after he heard about all the bells and whistles relative to price. I'll keep passing the word about 427 KIA and my "Rocky experience" which was by no means rocky at all! Cheers More

Rocky was able to track down a car for me when no other Kia dealership in my area could find it. This rating applies to my experience with Rocky and the senior team as I was less than impressed with some Kia dealership in my area could find it. This rating applies to my experience with Rocky and the senior team as I was less than impressed with some of the other staff. I would recommend dealing with Rocky. He follows through on his commitments and I love my car!!! More

After doing considerable online research, I decided to go to QEW 427 Kia to check out their Forte and Soul cars. As soon as I arrived, I was greeted by Rocky and he made me feel comfortable and at ease d to QEW 427 Kia to check out their Forte and Soul cars. As soon as I arrived, I was greeted by Rocky and he made me feel comfortable and at ease discussing the various aspects of each car. He was very helpful and well-informed about the financing options and was always able to answer all my questions. I came back several times and each time he made a real effort to explain every detail. When I decided to purchase, he made everything very easy and stress-free. He even helped to set up my bluetooth and took time to show me many of the features of the car and how they work. He also introduced me to the service and parts employees and went out of his way to help me with all my requests and inquiries. He seemed very knowledgeable and experienced with the Kia cars and I would recommend Rocky to anyone looking to purchase a Kia. Kathy G. More

Andrew is courteous, professional and has a pleasant demeanor. His easy going attitude made the entire experience a pleasure. There was very little pressure, and customer service did not end after the demeanor. His easy going attitude made the entire experience a pleasure. There was very little pressure, and customer service did not end after the sale. More

Terrible service. Every single person in that dealership is a complete liar. The receptionist didn't leave messages from me to my sales rep, nor the manager when I asked for him. They tell everyone they are is a complete liar. The receptionist didn't leave messages from me to my sales rep, nor the manager when I asked for him. They tell everyone they are giving them a deal until you look at your actual bill. ALL OIL CHANGES FREE FOR 2 YEARS ??? EVERY Kia dealership offers that. Rocky said he would waive the admin fee- he did not. The said he would give us a deal because he made a mistake with the car year and the price- he did not. He just lied and lied to get a sale. DO NOT GO TO THIS DEALERSHIP!!! Especially if you do not want to enter into a litigation suit as they have violated certain legislative conditions as per the Consumer Protection Act. More

Multiple reasons for poor review. Purchased a vehicle Multiple reasons for poor review. Purchased a vehicle through KIA corporate program and expected a no hassle relationship with the dealer as there wo Multiple reasons for poor review. Purchased a vehicle through KIA corporate program and expected a no hassle relationship with the dealer as there would be no negotiating on price. Dealer did everything they could to scam every last dollar out of my pocket... mis-calculated prices, added BS warranties, treatments, etc, etc. Every time I asked to remove something from the purchase price I had to argue and listed to 5 minutes of BS about why I should pay for said add-on. A lot of promises were made during the purchase including a discount on servicing... found out that said discount only includes aftermarket add-on parts, nothing else. Service group is just as 'great'; Recommended service interval is 8,000 km. From the time I bought the car they are trying to tell me I have to come in every 6,000 km. Why would KIA Canada, QEW Kia website and the service manual all say 8,000 if it was actually 6,000? They don't have an answer for this question except some nonsense rambling. Basically, I am waiting for them to screw up or overstep in a significant way so that I can call KIA Canada with a serious complaint! More

I can't say enough good things about my dealings with Rocky Jayam .I had been searching for some time for a new car,and after visiting several different dealerships and being told that the model,colour,o Rocky Jayam .I had been searching for some time for a new car,and after visiting several different dealerships and being told that the model,colour,option combination I was looking for was just not available.That didnt seem to be an obsticle for Rocky,he ensured me he would find one,and thats just what he did.Not only that but he was able to find a 2013 model and made me an amaizing deal on it as well. As I work on the road,most of our communication was by email and he kept me informed every step of the way.The car arrived on time,was ready when promised,and the entire transaction was made completely painless. So far I am very impressed and hope the rest of my experiance with the car and dealership will be as smooth as the purchace and delivery. Thanks again, Dave More

I decided to enter the highly competitive subcompact market after many happy years of driving VWs. Having attended numerous GTA dealers, I walked into QEW/427 Kia last Saturday to test drive Rio5 SX. Sa market after many happy years of driving VWs. Having attended numerous GTA dealers, I walked into QEW/427 Kia last Saturday to test drive Rio5 SX. Sales was busy, so Nav Gill, used car/fleet manager, assisted me. Nav told me upfront that he wanted to "find Kia brand ambassadors", not "sell" me a car. I was impressed but I reserved judgment. I knew what I wanted but I grilled Nav to test the evidence. Nav thoroughly reviewed the car's features, options and performance capabilities with me over lengthy test drives. A few hours later, I was sold on the car but, more importantly, on Nav as my "go-to-car-guy". 5 days later, Nav delivered exactly what he promised and I was thrilled to meet my hot, new Rio5 SX UVO (perfect window tint!) and Nav reviewed all the bells and whistles with me. I was also impressed by my experience with Vick Hasan, financial services manager. Vick is an elegant, warm and mild-mannered professional who also offered me a lovely selection of coffee, sweets and toys! If I had to offer any critique: I had a surprising and unnecessary telephone debate with a manager a few days before I got my car (but Nav sorted everything out) and perhaps some of the building interior and the customer areas (waiting area, washroom) could use a bit of refreshing. It's early days and I'll report back, but I have absolute confidence in Nav to deliver on the "Kia brand ambassador" promise and experience. Accordingly, I highly recommend Nav Gill to any car-shopper, especially people who are skeptical about starting a new relationship with Kia. Nav Gill will deliver! More