427/QEW KIA

I am 38 years old and I was out to buy my first car, I had a budget in mind and I had looked around the internet, but I really didn't know for sure what I wanted. My first few encounters with dealers at H had a budget in mind and I had looked around the internet, but I really didn't know for sure what I wanted. My first few encounters with dealers at Honda, Toyota, and Hyundai were unfortunately just what I expected, I wont waste much time on them, except to say that they made me feel as uncomfortable and unknowledgeable about the car buying experience as I was. I was at the point that a few more dealerships and I was going to stick to public transportation and curse under my breather for a year about all the money I had put into driving lessons. I headed into 427 Kia with the same reservations in mind , ready for another onslaught of questions I had no answers too, smirks and offhanded remarks about my lack of experience, and a dealer after putting me through all that, then showing me to vehicles I couldn't possibly afford. Rocky was a breath of fresh air to say the least, right away he made me feel at ease, at no point did I feel inadequate or stupid, he was so patient with me, he answered all my questions he explained to me about the different options available and what impressed me even more was that he recommended the car I bought (The Kia Soul), because not only was it within my price range, (I had also priced souls, rios and fortes in my research and this was a great price), it fit my lifestyle so perfectly, I can haul around things for work, that I normally would have to rent a truck for a day to do. Also 2 of the dealers I had dealt with before had also gone on about add on's for the vehicle, Rocky did not pressure me in any way about add on's I wanted winter mats and a trunk mat and he didn't push me into buying 6 more options that I couldn't do without. I honestly forgot in the whole process with Rocky that I was a first time buyer, he made me feel so comfortable even after I had the car I was sitting in the lot enjoying the new car smell and radio, Rocky still came out to ensure I was okay and offer any assistance again, either by phone email or in person. On another note the credit department gets a rating of 6 out of 5, I believe it was linden that I dealt with, he was so professional, calm, cool and collective. But the things that impressed me the most, I had been turned down by the banks, just told no, as usual big banks just no, no option, Linden worked with me, found and option I was comfortable with and there was no pressure to buy all the different insurances that all loan companies offer, and in my personal experience have so many loopholes and are so hard to collect on, they are worthless. If you are a new car buyer and are afraid to go out there (it took me 6 months before I even started), Rocky is the dealer for you, he will treat you with respect and dignity and you wont feel embarrassed about buying that first car, trust me I am glad I found him. Thank you More

Rocky, I would like to demonstrate my appreciation Rocky, I would like to demonstrate my appreciation with the service provided by you with just a few words but it seems to hard. Myself and my wi Rocky, I would like to demonstrate my appreciation with the service provided by you with just a few words but it seems to hard. Myself and my wife wasn't completed sure with regards buying a new until we meet with Rocky at 427\QEW KIA. Rocky was able to manage the best for my money and not trying to get more money from me and provided a lower quality car. With great understand about what the customer need and what they want, no more no less. Rocky also provided a very fast service with incredible quality. My deal was closed within 48 hours including insurance and all paper work with banks and etc. I had 0 headache to buy a brand new which was something i would never expected to happen. Rocky Thank You once again for all the support from you and your managers to have this deal closed as fast as possible. Rocky will be recommended to anyone asking for a car dealer 100% of the time. Regards, Andre Rocha More

This is the worst dealership I could have chosen. Absolutely no care for their clients. Good luck trying to get a hold of these people.... no one calls back or answers emails. I have tried for 2 week Absolutely no care for their clients. Good luck trying to get a hold of these people.... no one calls back or answers emails. I have tried for 2 weeks after purchasing my car. Not only was I told I could pick up my vehicle on Thursday and not end up getting it until the next Monday.... every time I called to see if I could come in, no one answered or called me back after leaving messages. I was also told they "lost" my vehicle. When i finally could pick up the vehicle, not only did I get rushed out of there, as soon as I drove home, my oil light came on, the side panelling lifted off, and my LED light was burnt out. After calling them for 2 weeks straight and emailing, no one to this day has returned my messages. Absolute crap service. If you want a terrible experience and contant immediate issues with your newly purchased vehicle, by all means go to this dealership.. but it will be a waste of your time and an abundance of unwanted added stress. I have a warranty and have been trying to call to bring it in and fix what needs to be fixed but nothing.... great work team! all of you... sales consultants, customer service, General Managers, and service department. Awful. More

Rocky was open and engaging with all of our questions. WIth this being our first car purchased from a dealership, Rocky did his best to make sure we felt comfortable and informed every step of the way. Ro WIth this being our first car purchased from a dealership, Rocky did his best to make sure we felt comfortable and informed every step of the way. Rocky partnered with Riyaz to ensure all of our service concerns were met. We'd certainly return in the future when we're looking for our next vehicle, and we'll definitely ask for Rocky! - Caroline & Jon More

Our saleos guoyo rocky was ioncrredoiible me and my husband went in and wanted a car fast he tOok his time ad showed us the vehicles e inquired about, we also wanted the sale to go through quickly and husband went in and wanted a car fast he tOok his time ad showed us the vehicles e inquired about, we also wanted the sale to go through quickly and lindon got the paper work through and got us approved the very next evening and 2 days later the vehicle was ready, sam came out to greet and meet us as well the entoire team that me and my husband dealt with was very friendly... More

We visited several KIA Dealerships before choosing this one located at 427/QEW. We dealt with an exceptional sales consultant, Brian Izdebski who was very friendly, professional and knowledgeable. Althou one located at 427/QEW. We dealt with an exceptional sales consultant, Brian Izdebski who was very friendly, professional and knowledgeable. Although we have closer locations to our home, the customer service provided by Brian was a step above the competition. He's very patient, shows a genuine care for his customers and will go the extra mile to ensure that his clients are completely satisfied. We purchased a brand new KIA Optima SX and cannot be any happier. A great experience from start to finish. We would highly recommend the services of Brian to anyone. More

We purchased our first new car. Kia Forte5, at this dealership and had a great experience. Rocky and Nave were friendly and worked to meet our budget. Rocky's down to earth approach and Nave's industry dealership and had a great experience. Rocky and Nave were friendly and worked to meet our budget. Rocky's down to earth approach and Nave's industry knowledge made us comfortable and allowed us to establish a great relationship. I will recommend 427/QEW Kia to my friends and family and tell them to see Rocky. I cannot remember the name of the financial rep., but he was also great to work with. The front desk receptionist is professional and courteous, and the service staff is great when i visit for the regular oil/maintenance. Happy shopping! More

Brian and this dealership is what we all hope for when we go to purchase a new auto. We entered the dealership to shop for a new car with very little knowledge of the Kia product. We were greeted by Brian as go to purchase a new auto. We entered the dealership to shop for a new car with very little knowledge of the Kia product. We were greeted by Brian as we began our experience on the sales floor. We explained we were looking to purchase a new vehicle but were not sure just what yet and we were comparing Kia to other models on the market from competitors. He was informative and helpful in giving us the knowledge to properly compare and make an informative decision on which auto to buy. After getting a tour of the sales floor and explanation of the different cars from Brian we decided to test drive the new 2014 Kia Rondo. This test drive allowed us to get a feeling of how the car handles on both city and highway driving. Brian answered all of our questions and made us feel like well informed consumers. He proceeded to give us a tour of the whole dealership and explained what to expect for support from them. After comparing other models from competitors we decided on purchasing the 2014 Kia Rondo. We were treated very well by all staff in the whole purchase process. We want to thank Sam and Linden in their help with the negotiations and financing for our new car. They were professional and friendly and made us feel comfortable with our decision to purchase. With Brian we cannot thank him enough with his help and all he did in making this new car purchase a great experience for the whole family. He answered all of our questions as well as our children's and made them feel like they part of the purchase process as well. We would highly recommend Brian to all who are considering to buy a new car and want a great experience. Thank You Danny M. and Family. More

Rocky made me feel very comfortable from the minute we met. He was straightforward and worked hard to get my car in a short time. met. He was straightforward and worked hard to get my car in a short time. More

Last week we went to Kia Dealership at Queensway. Coming in we didn’t really know what to expect since we’re first time buyers. We were greeted nicely by Brian Izdebski as we browsed inside the showroom. He in we didn’t really know what to expect since we’re first time buyers. We were greeted nicely by Brian Izdebski as we browsed inside the showroom. He promised that he would do his best to make sure we’ll be a happy client. Brian guided us every step of the way showing us different options available. He was very easy to get a hold of when we have questions. Also has the initiative to call us whenever there were updates about the car we wanted. The transaction went very smoothly and a delightful experience for me and my fiancé. We were a happy and satisfied client indeed with a fine looking Kia Optima. Definitely recommending Brian Izdebski to our family and friends! Thanks again Brian! More